We just needed a little help, Circuit City!

Yep, I don't blame you for being "ticked off" at Circuit City. A
store that doesn't stand behind their products is not a store to be
shopped in. If you do then it's like "rolling the dice" when buying
their products. Circuit City should have done the software repair at
no charge and then notified Toshiba of their screw up.

The reason why you are posting your letters differently is because you
are changing your user profile settings on this website. Computers
give you the option of changing these settings as you prefer.

It is also true that Ethernet connections do not interact with the
drives on a computer either. There are areas, however, within the
operating system which can be changed or deleted that would make this
port inoperable. The assumption you are suggesting is that each
computer leaving the Toshiba warehouse is programmed independently.
This would be more error-prone and inefficient. This is why each hard
drive placed within the system is stamped with the software in a
mass-production system. It would mean that the software wouldn't be
compromised differently on one unit as compared to another. Whereas
we know that the Ethernet port was definitely not defective, as it
operated after software restoration. We absolutely know that the
software had been changed at some point after you had received the
unit new.

Who is "WE" ?

There is a lot missing!!! chrismas present:

today is Jan 17 now the software is broken???

so, the laptop worked ok for better than 3 weeks, circuit city said no
hardware problems, and offered to restore the laptop to original
specs, at a charge of course, technicians are not free. Toshiba
covers the hardware of the laptop, not the software(programs). You
are lucky that Toshiba has agreed not to charge you to reload the
laptop, only for you to pay to ship it to them. FYI Best buy also
charges 15% restocking fees, but of course you would not be able to
return the laptop because you have exceeded the fourteen day return
policy. Wlamart I won't shop there so I don't know.

I disagree with the author. She is asking CC to pay for a Toshiba
error. The issue is covered under the manufacturer's warranty, and is
not CC's responsibility. I don't see why CC would pay for the
service on it, since CC apparently isn't authorized to conduct
Toshiba's warranty repairs.

It sounds like CC asked you to pay $120 for Toshiba's screw-up - maybe
it's just me but I think that this is Toshiba's problem, not CC - if
they had the same one in stock it would be a no-bainer but it wasn't.
Maybe the question should be why is Toshiba charging you shipping fees
for what they, as you stated, admitted was their mistake in the first
place? Best of luck to you!!

I, too, think that CC goofed this one up. While it's fair for them to
be out-of-stock on the item, having it repaired seems reasonable.

What I do want to comment on is the ASSUMPTION that Wal-Mart or Best
Buy would have done better. Maybe. Maybe not. Judging by the
letters I've seen, I think this problem is shared by most large
retailers.

It does sound like Circuit City dropped the ball on this one. I would
be pretty mad at being told I had to pay $120 for something that
should have been done when I bought it too! I'm glad you were able to
get it fixed without giving in to their demands and I hope they get
back to you with some sort of explanation. Good luck!