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Share a letter prior to sending it -

Posted Thu January 25, 2007 5:15 pm, by Eunice L. written to PlanetFeedback

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Dear Planetfeedback,

Recently many of the commenters on planetfeedback have been giving great suggestions on rewording letters as well as correcting spelling and grammar mistakes.

Would it be possible to include an option for a consumer to post an unsent letter so that he or she may receive feedback on it before it is sent, and improve the quality of the letter? While this can be done on an account's personal blog, it is not immediately apparent to new users, nor does it get the same traffic as the shared letters.

Thank you,


Reply



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by JuliePie Posted Thu February 1, 2007 @ 2:03 PM

Excellent suggestion!!!

I'm thrilled to see someone who appreciates constructive criticism,
first of all. And you've written a great letter with a excellent
suggestion as a result.
Planetfeedback at its finest!

Reply

by Casmly Posted Tue January 30, 2007 @ 9:17 PM

are doing a terrific job! This site was created as a forum that
allows consumers to sound off on consumer issues. When used properly
this site is an awesome tool. Consumers write a letter to the company
in question hoping to receive a response back. Even if a response
isn't received, consumers have the ability to "get the word out" to
others about products and services they liked or disliked.

I believe that first time letter writers find this site, write their
letter, then choose to share the letter because they genuinely believe
they will receive nothing but praise and sympathy in regards to the
issue at hand. What they don't expect is to be blasted with comments
such as their child is a "brat", or apparently they don't know the
"true" meaning of Christmas etc. etc. Anything but constructive
criticism.

Honestly, I think that this site would work more smoothly if the only
people that were allowed to comment on letters were those that
actually made constructive remarks. Remarks like shenanigans, your
child must be a "brat" etc. should have no place on here. If I read a
complaint that I feel is false, I choose to ignore it. Children have
"off" moments sometimes, does that mean they are all "brats"?

That said, I certainly don't believe that we should give those who
lend no constructive criticism yet another chance to beat the letter
writer down. They already experience plenty of that when posting
their letter for real.

Reply
by Juicy Jade Posted Mon January 29, 2007 @ 12:22 PM

To those of you with screen names other than your real name:
Remember to change your screen name to your real name before writing
the letter.
I go a letter in the mail including a coupon for a free can of Nestle
Good Start soy addressed to one Juicy Jade.

Reply


rofl by Courtney C Thu February 1, 2007 @ 3:17 AM


by Lee H. Posted Sat January 27, 2007 @ 9:15 AM

Good idea.

Reply

Re: Share a letter prior to sending it - by PFBSUCKS Fri January 26, 2007 @ 7:03 PM

by calm Posted Sat January 27, 2007 @ 2:45 AM

None.

Reply

Okay Alley... n/t by Thirsty Thursday Starlight22203 Sat January 27, 2007 @ 10:48 AM


No, give US a break. by donno Sun January 28, 2007 @ 4:07 PM


You mean grammAr? by tickytack Mon January 29, 2007 @ 8:13 AM

by The PlanetFeedback Team Posted Fri January 26, 2007 @ 3:54 PM

Why in the world would anyone think this suggestion made someone at
PFB upset? We have always welcomed feedback and will continue to do
so.

Over the past couple of weeks, the community has made it clear they
think we don't respond quickly enough to suggestions (or anything else
for that matter). We're doing our best to correct that and the quick
response to this letter is an example of our efforts.

In addition, the community has made it clear they'd like some kind of
answer to suggestions, even if it's to turn them down. In fact, in
our response to this letter, we used the exact verbiage that Tracy M.
suggested in a recent comment in the suggestion box. We've been
roundly criticized for being too vague in our previous answers (ie:
we'll put it on the list) and now we're being criticized for being too
direct.

The reason we were able to turn this suggestion down so quickly is it
has come up before. And, when it did, we gave it a lot of serious
consideration before deciding not to implement it. We came to the
same conclusion that several have in this post...we dont believe
anyone will use such a feature.

People don't share their letters on PFB in order to be told how to
write letters. They don't share their letters to be told their
complaint is all screwy. They share their letters for two simple
reasons...to share their experience with others and, more importantly,
to leverage the implied power of bad publicity in order to get what
they want. That is the driving force behind 99% of the letters shared
on PFB.

That means there's little likelihood that folks are gonna rush to have
their letters purposefully critiqued. Besides, as another commenter
in this thread pointed out, that's already happening on a daily basis
anyways and it's clear most, if not all, letter writers don't
particularly appreciate it.

As mentioned in another post, we are on a less than shoestring budget.
There is not a lot of money lying around at the current time for
programming improvements. Hopefully that will change at some point.
If we dont implement a suggestion, it has nothing to do with the idea
that we dont want suggestions or that we have a culture of ignoring
our users and everything to do with we dont have the resources
available to do so at the moment. It's as simple as that. We don't
like it any more than you do and almost all our efforts are focused on
changing that.

We will say, though, that Calm has an EXCELLENT idea which we can
implement without using up resources. Therefore, it is with great
pride, we announce the "Letter Writing Help" blog. You can view it at
this link:

http://www.planetfeedback.com/index.php?level2=account_public&user_id=
651510

We will add the link to the "new blog" section of the main page and
we've already put verbiage in the letter generator pointing letter
writers to the page.

Thanks Calm!

Reply


Explanation by Jeffrey Fri January 26, 2007 @ 4:28 PM


.....humm by >Leanne< Fri January 26, 2007 @ 5:21 PM

FWIW- by eloh Fri January 26, 2007 @ 4:54 PM


Tracy was exactly right by LadyMac Fri January 26, 2007 @ 5:00 PM

I couldn't agree with you more... by Thirsty Thursday Starlight22203 Fri January 26, 2007 @ 5:19 PM


I think by Courtney C Fri January 26, 2007 @ 5:27 PM


by >Leanne< Posted Fri January 26, 2007 @ 1:51 PM

I think this is a good idea, but the problem I see is how to make it
immediately available for comments. Most letters are seen in the top
20 once enough people have already hit them. This would not
automatically be in this category. This would have to go into a
separate area meant specifically for helping out letters by
commenters, similar to 15 minutes of fame. Like the positive letters
with the happy faces, many are never commented on so this would have
to be earmarked specifically to be out there just for that purpose.

Reply

That's the point - people who want traffic for the purpose of drafting could earmark their own letters, whether it's on the existing blog format or a new 'page' format. . by eloh Fri January 26, 2007 @ 3:45 PM

What are you trying to say? by Thirsty Thursday Starlight22203 Fri January 26, 2007 @ 4:37 PM

The biggest problem is getting traffic to look at the draft - by eloh Mon January 29, 2007 @ 1:01 PM
by A A Posted Fri January 26, 2007 @ 11:57 AM

That's a terrible idea. It would allow all of the scammers to 'shore
up' the inconsistencies in their letter before sending it.

Reply


Ooh AA excellent thought by RedheadWGlasses Fri January 26, 2007 @ 12:48 PM


But at the end of the day. . . by "The One and Only" MA Loper Fri January 26, 2007 @ 1:37 PM


But they can almost by >Leanne< Fri January 26, 2007 @ 1:59 PM

by SiouxFan Posted Fri January 26, 2007 @ 11:44 AM

That's a great idea!

Reply


by calm Posted Fri January 26, 2007 @ 10:40 AM

I hope PFB will reconsider this at some point in the future. I think
this is a very good idea.

Really it would only take something like the Suggestion Box, with
people posting their draft letters and then other people being able to
comment on those posts.

I agree that many people would not use it, but by having everything in
one place some people who wouldn't post their own letters might learn
something from the discussions about letters that have similar
strengths and/or weaknesses to theirs.

Reply

by Andrew Lenahan Posted Fri January 26, 2007 @ 10:19 AM

Sounds like a great idea to me, and it's a win-win situation: not only
would the letters get better, but the comments would get better as
well since they now have a chance to actually improve the letter.
Very interesting, and likely worth a try.

Reply

by Jeffrey Posted Fri January 26, 2007 @ 8:42 AM

This is an excellent suggestion. And I'm happy that Eunice is a
person that recognizes that having others HELP with letters is a
positive thing.

Unfortunately, if PF has this feature, it won't be used much. Unless
PF REQUIRED you to get at least 10 comments (or wait 5 days) before
sending a letter, most people (I think) would not use it. Too many
people like to dash off angry letters. And then, they never come back
to read the comments. Or, if they do, they get upset.

So, while I think PF's quick refusal response (odd, since they usually
just don't say anything about suggestions that aren't being
implemented -- I have to think the idea is upsetting to someone in PF
management) was a little too quick, I don't believe it'd be worth the
programming time given that it simply wouldn't be used much.

That said, how hard is it really to have a "draft" mode?

Reply


Damned if they do by LadyMac Fri January 26, 2007 @ 1:44 PM


I was impressed they responded so quickly by Courtney C Fri January 26, 2007 @ 2:00 PM


Oops by Courtney C Fri January 26, 2007 @ 2:01 PM


Again by LadyMac Fri January 26, 2007 @ 2:06 PM


I heard that! :P n/t by Courtney C Fri January 26, 2007 @ 2:42 PM


Responding... by Jeffrey Fri January 26, 2007 @ 3:06 PM


Oh! by Jeffrey Fri January 26, 2007 @ 3:11 PM


Query by LadyMac Fri January 26, 2007 @ 3:18 PM


Quickly by Jeffrey Fri January 26, 2007 @ 4:09 PM


by Courtney C Posted Fri January 26, 2007 @ 7:16 AM

Meow! Well, I thought it was a great suggestion anyway. :) As far as
spelling and grammar though, one idea might be to actually write your
letter in some type of word processor (Word, Works, etc) so that the
spellchecker can at least help with some of the mistakes and then
copy/paste it into the letter form. As far as quality, writing a
letter much as you would any business letter (i.e. no cussing, slang,
etc), including any pertinent details (location, date, time, names)
and not making outlandish demands will usually go very far in helping
you.

Reply


Also... by Jeffrey Fri January 26, 2007 @ 8:38 AM

by The PlanetFeedback Team Posted Thu January 25, 2007 @ 10:56 PM

No, we are not considering this at this time, but thanks for the
suggestion.

Reply


I have a question by Refreshed Amanda Fri January 26, 2007 @ 12:04 PM

by RedheadWGlasses Posted Thu January 25, 2007 @ 9:35 PM

Great suggestion!

Reply

by Thirsty Thursday Starlight22203 Posted Thu January 25, 2007 @ 6:04 PM

Great suggestion. Can you post this in the suggestion box?

http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
291316

Reply

Thanks - the suggestion box didn't come to mind when I wrote the letter. by eloh Fri January 26, 2007 @ 12:43 PM




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