Dell, PLEASE resolve this issue!

UPDATE!

Dell fixed my PC about 2 years ago. Brand new LCD and keyboard.

Thanks Dell Support for reading my Planet Feeback letter!

I'll resolve it for ya.

Out of warranty means out of warranty means OUT OF WARRANTY MEANS too
bad for you. Take it to a repair shop and get it fixed, trash it if
you want, but it's no longer Dell's responsibility to fix it. The
reason that warranty periods are established is because it is the
period that assures the parts are free from manufacturing defect.
Just go get the dumb thing fixed already.

Just read the OPs snot-assed comments to the first response to his
post and I think you'll get an idea as to how he acted with the Dell
rep.

try this site and see if it helps maybe its just a stuck one

http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor

While I DETEST Dell, I cant see where you expect to get a free monitor
out of warrenty. I agree with the sales associate, you should have
purchased the extended warrenty. I have bought 2 computers from Dell.
Lighting struck my house causing hundreds of dollars of damage to
almost every electornic device in my home. I called Dell to find out
what they thougth was wrong with my PC after the lighting srike. They
tried selling me a new mother board. I took it to a local dealer and
all that was wrong with it was when the lighting hit the house it ran
in on my phone lines/DSL lines and burnt up the internet card. I paid
about $40 to fix my computer compared to the 300.00 that Dell wanted
me to pay. My computer was out of warrenty but I was told by Dell
that since it was an "Act Of God" that they would not cover it anyway.
Dell sucks but I didnt expect them to replace my computer free of
charge.

I wouldn't expect any response from Dell on this one. I absolutely
despise that company. I have had so many problems with Dell (their
computers are just made badly) and even worse problems with their tech
support. I realise that all computer companies outsource to India
these days, but there are other companies who make their computers
better so you don't have to call India so often. Please, please,
never shop with Dell again. In my opinion, they are an absolute
terrible company. It's also kinda funny that whenever you want to
spend money with them, somoene picks up the phone in America. But
when you want some help with a computer you already purchased, they
pick up in India. What a coincidence, huh? I purchased a Dell
Inspiron 4000 in August of 2001 and decided to give them another try
in August 2004 with an Inspiron 5150. Both computers had dead hard
drives within 6 months and I've had millions of other problems with
them. Hold time for tech support is forever, then they make you do
all the trouble shooting steps only to find out none of them work. I
treated my computers perfectly as did you, but they were just crap.
Such a hassle. This past August I purchased a laptop from HP and it
runs wonderfully, haven't had to call tech support yet. The rest of
my family also uses HP's and loves them. Give them a try next time,
or any other company, just NOT Dell. You'll be throwing your money
away.

You say that you know it's out of warranty, and that's great.

But you don't appear to know what "it's out of warranty" means.

It means (among other things, but this is the bit that concerns you)
that Dell is not responsible for fixing your display, not responsible
for replacing your display, and definitely not responsible for
replacing your computer. It means that the person who needs to either
repair or replace the display or the computer is you.

I understand that it is not pleasant to have one's ignorance brought
to one's attention, but it is hard to remediate ignorance without
calling attention to it, and the customer service representative
appears to have been in a situation where explaining how the extended
warranty works was really the only way to respond to your insistence
that Dell behave as if the warranty period were not over even though
it really is. Well, I suppose she could have hung up on you, but that
would also seem disrespectful and would be even less likely to help
you understand your predicament.

If I were you I would call up Dell's Customer Service Line and ask to
be transferred to the Out-Of-Warranty Department and see what they can
do for you -- because it's the only branch of Dell that is even
remotely likely to help you get your display fixed. I know that's not
what you want to hear, but I don't think that what you do want to hear
is ever going to be said by anybody credible.

So how long out of warranty do you think your computer should be
before Dell can charge you to replace or fix it? Perhaps free repair
and replacement for life? Ok, but that $1,500 computer is now going to
cost you $6,000. See where I'm going here?

The unit is out of warranty. Why do people think that the warranty
period only applies to other people and not them? If companies
continued to fix or replace items out of warranty, it would raise the
price of a new item substantially.

I agree with Courtney and the other posters on this.

So, no, telling you that you should have purchased the additional
coverage if you wanted it was not being disrespectful. IMHO, it's
being truthful.

The amount of so-called loyalty you've claimed to have, the way you've
claimed to take care of your product and the length of time the
merchandise is out of warranty makes little difference.

I was also rather surprised at your response to Courtney, Sean. It
displays a poor attitude on your part. An apology to Courtney is in
order.

It hurts to read letters like this. It's been my experience that
things usually work well until right after the warranty expires.

The fact that you purchased more than one machine in a certain time
frame does not mean the warranty on the newest one applies to the
other machines, or that the company "owes" you free repairs because of
your loyalty.... I doubt Hewlett Packard, Compaq, Toshiba, Alieanware,
Sony, or any other company would give you different advice or service.

I have no love whatsoever for Dell, as I have had my own very bad
experience with them. Personally I doubt I will ever buy anything
Dell again.

If I understand your problem (another poster was having trouble) I
believe you have a 4 pixel band (not 4 individual pixels) across the
screen that is bad. Yes, that is obtrusive.

However, I am not sure I understand your complaint with their service.
Your machine is out of warranty. One hour, one day, one month, etc.
It is out of warranty. You seem to have an attitude that your machine
is still in warranty, or should be warranteed because you have taken
care of it, or because it just went out of warranty.

I find your request bewildering. At this point, my expectation would
be you would have to pay for parts and labor to have the screen fixed.
Why should someone else pay for that? After all, it isn't under
warranty anymore. I agree with the CSR - you should have gotten the
extended warranty if you wanted a longer warranty. That was good
advice, wasn't it?

This letter has me confused. You state that you have 4 broken pixels
going across your monitor? How can that be? What could be breaking
your screen to cause damage to the display?
I doubt if most people could even detect 4 broken pixels on a display.
My monitor has 6Mp display, I have not gone in with a microscope but
there are probably a lot of bad pixels on the screen, the human eye
would have trouble seeing them.

"I was also told by a customer service representative that if I wanted
customer service outside the warranty I should have paid for the
2-year warranty service when I bought the computer. Seems
disrespectful, doesn't it?"

No... it seems truthful. Unless that sentence was followed by "so
screw you", it really doesn't seem disrespectful at all. Its out of
warranty. One month, 3 months, 4 years doesn't matter. You knew the
length of the warranty when you purchased the computer. You chose to
forego further protection.

I know how frustrating it is to have a rather new electronic have
problems, but it happens. You expect them to bend the rules because
youre a "good, faithful customer." If they do that for you, they have
to do it for everyone. Where does it stop? Why have warranties at all?
Dell should just offer free service forever! 3 notebooks in a year and
a half isn't exactly a highroller in the electronics world. You're not
more special to anyone else and you're going to have to pay the repair
costs if it happens outside the warranty period. Next time, buy the
longer one if you want the coverage.