Incompetent Managers

i'm sure this is not the first time you complained and are looking for
a handout. you are just a customer looking for a free meal because
your table was dirty. if you dont like the way the table was cleaned
or the way you were treated, then why didnt you leave instead of
asking for a free meal or coupons after you ate. most people that
don't like the service or food don't return and do business with that
company,they don't ask for somthing free. the service was awful can i
have a free meal so i can come back! you had the option to leave
before you ate. you obviously do not have a life if you can spend this
much time and effort writing and calling this establishment in order
to receive something free. you are a disgrace as a customer and next
time i hope they charge you double for putting up with your bullshit!

Just because someone is having a bad day and has worked many long
hours doesnt mean, that you have to be a butt and show your ass
too..copelands cheesecake bistro is great! I love their food and their
Cheesecake much better than the cheese cake factory..The reason
why..their crust is a buttery peacan homemade crust instead of
pre-made graham crust. and that was a BIG taste diff. to me. IF YOU
CANT GET OVER IT MOVE ON.

Lady, you remind me of all the self-important snots that I used to
have to deal with back in my retail hell days. You're lucky that you
never came into my store & started in with your 'holier than thou'
attitude with me. You are one rude person & you make me very happy
that my customer service days are over with & I no longer have to deal
with snobs like you.

Grow up, get over yourself, & get some professional help. You have
some serious entitlement issues.

They're probably ignoring you in the hopes that you'll go away.

Haha I think it was funny that the manager said he would have given
you a free meal but you already paid for it. That's nuts, and he was
rude. BUT, I think you have too much time on your hands. Just chalk
it up to being a bad experience and don't go there again. Life's much
better when you don't dwell on the bad and enjoy the good. Find a new
fav cheesecake place if that's what you like.

What is a ghetto restaurant? You ask the question to the person
cleaning off the table and YOU did not like his answer. Advice: keep
your mouth shut. If you wanted a free meal 2 days before Christmas you
should have gotten off you ass and helped clean tables ect..
Glad you had the christmas spirit with you. They probley did not want
you back into their restaurant that way you did not get free coupons.
You are the one who need to be taught manners. And why should a person
be reprimanded for speaking the truth. I got you name Please stay out
of my restaurant. Sounds like you are a bum looking for hand outs. GET
A JOB

"You act as if you don't want to do this."

Why do you have to be such a b***h? If I were him, I would have
snapped at you, too. Get a life and stop harassing restaurants and
their employees. They obviously don't care about you or what you have
to say, seeing as how you had such a hard time contacting them.

I can't believe you kept this up for weeks. It's not even that big a
deal!! I counted seven (correct me if I'm wrong) e-mails. That seems
a bit excessive. The only things that happened to you were A) A tired
employee got snappy when you treated him like s**t, and B) The manager
never "swung by" your table.

Good lord. It's people like you that make me hate my job, and I'm not
even in direct contact with them.

ok I see you said " received an e-mail from . He wrote: "We received
your e-mail regarding your recent visit to our location in Atlanta,
GA, however we did not have a contact phone number to reach you at to
discuss your concerns.
Please call me at _____ at your convenience."

This is a lie, because I had given my contact number to previously.
Anyway, had my e-mail address and could have contacted me.
"... he DID contact you by e-mail... you SAID you received an e-mail
from ______. I find it kind of annoying you cut off some sentences.
You received an e-mail from who? when you finally got to WHAT?

The ghetto comment was out of line. And the writer cheapened her
letter by first stating she didn't want freebies but ended her letter
asking for some.

But, in her defense: 1. if you check citysearch (where the OP did
leave feedback) you can see that other people have had problems with
service and mgmt at this restaurant; and 2. people are making comments
about her spending so much time following up on this incident. but
really, how much time does it take for her day to make a phone call?
Compare THAT with the amount of time people like YOU and ME spend here
at PF in what many others would regards as a fruitless waste of time.
Pot meet kettle, kettle meet pot.

The bottom line is that we don't know just how angry the busboy was. I
think the comment that was made to him was out of line and not helpful
in the least and I also think the OP should have just left if things
were that bad. But thats just my opinion.

"This is a 2nd rate, ghetto restaurant and it's managers are 2nd rate,
as well."

I followed you right up to that point. I really did. "Yeah, man, that
guy was an ass. That manager sucked. Yeah." I was a little leary about
the demand for coupons, but... We can look over that.

And then you have to be immature. *sigh*

See, now all I can think is that it wasn't really that big of a deal -
you just wanted something for free that you thought you would use. Why
else would you dog the company like that? Most other people would have
called /maybe/ twice and then been like... Okay, the company sucks,
and moved on with their lives. But you just HAD to have that something
free!

And now you've lost all credit. That really makes me mad. :(

"This is a 2nd rate, ghetto restaurant and it's managers are 2nd rate,
as well."

And you REALLY expect them to respond?

Really?....

Nice Piece of "Work"

Why bother writing if the managers are "ghetto" and the employees are
"ghetto" and the place is "ghetto". You must fit in if you picked this
place to begin with----seriously think about it!

You DO CARE about the COUPONS or you wouldn't have taken the time to
write this junk.


You CHOSE this location (to impress out of towners no less) and now
it's "ghetto"?

You have got to be kidding me!

You fire off this rude comment first, and when the employee simply
tells you of the circumstances, you act like the world is going to
end.

Really lady was "You look like you don't want to do this" a neccessary
comment? Could you just have kept your mouth shut? What was he
supposed to do, smile ear to ear while wiping off the table and bring
you a fresh bouquet of flowers while shining your shoes? You are
ridiculous.

And then to go to the manager and say (again rudely) "I thought you
were going to swing by the table?" There was a nice way to say it.
Being rude just makes me think you were looking for trouble.

So it should come as no surprise that I think you deserve nothing, not
a response, not coupons, not reimbursement, nothing.

You need to start treating people with respect. Maybe then, you'll be
treated with some.

lady get a life....all of this for freebies. just because you sat
yourself at a dirty table. no hostess in her right mind would sit a
guest at a dirty table. in all of your letter you are talking about
good faith...like you really beleive in it. all the time you wasted
just because you didn't get a free meal or your coupons, and at the
end of your letter you are still demanding freebies...but of course
you don't care about them becasuse you won't go back to the ghetto
establishment. then why would you still want the coupons. again lady
get a life, pronto.

I stopped reading your letter the minute you started listing dates.

I honestly think your time could be better spent volunteering
somewhere, like at a hospital, library, or some other community
service. You may even get a free meal, which is what your letter is
all about, right?

My God. You make a snotty remark to an employee, he makes a well
deserved remark to you and then you go through all this over something
you started.

People like you make me sick.

Wow. Talk about making a mountain out of a molehill! Why did you
even bother to ask if you only wanted to hear a certain answer?
Seriously, is your life that boring that you have to pick on hard
working people?

I will never ever never ever go back to your ghetto establishment ever
ever ever again!

Unless of course you give me a free meal.

You seem to be one who likes to live with grudges. Without them you
don't feel you have too much of a life.

All this energy expended over an inappropriate comment by the
customer, who never received an undeserved apology.

This is a sick joke, right Nana?

Here is a hint - they will not be responding to you. Not this month,
not next month, never.

All this effort spent trying to get some free cheesecake. That is
amazing.

I *heart* the busboy. I can think of many many instances where I
wanted to return snark for snark with bad customers, but couldn't if I
wanted to keep my job.

Well, that's not quite true. I did once. A customer made some stupid
remark about expecting me to smile while I waited on him. I didn't
reply beyond a shrug and he demanded an explanation for my bad mood.
Lost it, yelled right in his face, "My grandmother died two days ago
[on xmas morning], you stupid *bleep*" and stormed off.

Op should have just left the busboy alone. Picking on clerks and other
service personnel is no sign of macho, though it is a pretty good
indicator about a person's personality.

You know what you deserve, Nana M.? You deserve to be sentenced to do
the busboy's job, and to deal with people like yourself day in and day
out seven days a week for barely minimum wage pay, so you can learn
why your comment was so ridiculously unnecessary and uncalled for, and
why you very very richly deserve to be ignored by their corporate
people.

Dora is your cousin?

You, ma'am, are a wench. I'd call you something else but I'm sure it
would be immediatly deleted.

Exactly what entitled you to make snide comments to the busboy?

As far as I'm concerned, Copeland's is doing the right thing by
blowing you off. You brought this all on yourself.

So, I said to him, "You act as if you don't want to do this."
I am sure everyone's dream job is to wipe tables and have people make
bitchy comments while they are doing so.

with Nana and Dora's family. Between the rude managers, kissing
managers, rude bus boys and the fact that this cheesecake place could
not make waffles, it would be a fireworks show of all kind.
I wonder if Nana's husband makes 3 times as much as the bus boy!?!?

Anyway - As others have said, you did get poor customer service in
terms of trying to make the complaint outside of the restaurant. No
doubt about that. However, for someone who does not care, why go
through all of this?? I have a feeling you would no doubt use those 4
coupons for free meals, and that you do not just want them as a "good
faith effort". I also think it is insane that you want someone
written up for saying that he was tired, etc. Yes, he probably should
have just smiled and said sorry and gone on. That's what I would have
done. He made a mistake though and probably should get a talk from
the manager on sucking it up, no matter what, in front of the
customer.

In the end, though, you have exerted a ton of time and effort over
what was an initially dirty table and a bus boy that _might_ have said
something in a tone that was something other than pleasant.

Good luck with that thing you call life.

Wow, you exerted a lot of energy over something that was your fault in
the first place. You are the one who started it. If it was obvious
the guy didn't want to clean your table, you didn't need verbal
confirmation from him. LET IT GO. I suggest you expend the same
amount of energy doing something worthwhile.

Wow. Okay: yes, you should have been able to reach them and yes,
when you got promised something it should have been delivered or you
should have gotten an apology.

But you picked a fight with someone you figured was an easy target and
whom you never have to see again, and he put you in your place. Then
you devoted the next 2 months to trying to get even. Maybe they were
just hoping that you'd take the hint.

If you really did email, call, etc as often as you say you did, you
must have spent several hours pursuing this complaint by now (which as
many have pointed out is pretty trivial in the first place). Even if
you do ultimately get a free meal out of it--and you probably won't,
as if they were going to give you anything they would have by
now--you'll have wasted far more time complaining than the free meal
will have been worth.

More than likely the company has you listed as a nuisance/problem
customer and might not even let you back on premises, much less give
you free stuff.

Unbelievable!! Just when I thought I had seen it all, along comes
Nana with this absurd, immature, and ridiculous rant about a
restaurant and it's minimum wage earning busboy.

If that busboy was me, and you posed such a smarmy, condescending
question to me, I would've thrown that dirty rag right in your face.
There are plenty of other minimum wage jobs available out there
without having to deal with people like you.

Now you want free food. Of course, we all knew that was what this was
all about in the first place. The fact that you've spent the last 2
months pursuing this non-issue should be proof enough. You deserve
nothing. Strike that, you DO deserve something. You deserve to be
banned from every restaurant in the Atlanta Metro area.

Perhaps if that happened, you'll have to stay home and cook for
yourself, which means ---gasp--- you'd actually have to CLEAN THE
TABLE TOO! When that happens, I beg you to come back to this site and
let us know if you "really didn't want to do that". Of course, I
would expect nothing but smiles and whistling from you while you're
doing a job that's WAY beneath you, right? RIGHT?

Queen Nana: (May I call you Queen, or should I just refer to you as
"your highness"?) I hate to burst your bubble, but the whole world
does not revolve around you. When you talk to people the way you have
towards not only the busboy, but the manager and corporate too, people
have a way of going OUT OF THEIR WAY to ignore you. Unless, of
course, it's on PlanetFeedback, in which case you're just
entertainment fodder.

In closing, I should state that you definitely need sensitivity
training. Not only because of the way you talk to people, but also
your use of the words "ghetto" and "2nd rate", etc. I'm so glad to
know you live so far above things like that.

Now, please come down off your high horse.

I'm still laughing over the length of this complaint and over what?
A situation that you instigated.
And now you expect free food for it.
You are the reason so may people who deal with the public hate their
jobs.

And I'm sure this whole thing did WONDERS for that poor busboy and his
attitude toward the customers.
Congrats on that, too.

Nana M,
You asked a cold, inappropriate, condescending, tactless and heartless
question.
You got a response and did not like it.
What did you expect?
Seems to me you were trying to impress your best "fired" and family
and it blew up in your face.
You have a lot to learn about the world IMHO.
Good luck.
Bill R.

"You act as if you don't want to do this."

How dumb is that? What did you expect when you said that? If you
don't want a response to something keep your mouth shut.

Don't get pissy when someone responds to such an ignorant statement
with an "attitude".

Glassy eyed? Maybe he was awestruck by your presence in his ghetto
restaurant. Maybe he drunk on your greatness.

Why would you want a free meal to such a "ghetto" resturant? You got
smartass with the busboy, he gave it right back to you. Yeah, the
manager should have followed through, but geez over-react much? And
the minute you got nasty, you lost all rights to coupons, in my
opinon. I wouldnt waste money sending you coupons after you called my
resturant "ghetto." I'd be glad never to see you again.

If the tone of your letter is any indication, I can't say I'm
surprised the $5.75 an hour busboy didn't gleefully clean off your
table. I'm sure snarkiness and an overly elitist attitude were
dripping from your words.

So, basically, you baited that poor busboy into snapping at you, threw
a fit to the manager over it and then you HONESTLY thought you
deserved to get comped something??

Oh, & stalking the corporate offices over promised free meals is
definitely NOT the way to get people to believe that you aren't just
out for a ride on the entitlement express.

And using the term "ghetto" repreatedly to describe the restaurant -
What a nice touch.

Oh, please. You are making way too much out of a minor complaint.

Do you honestly think someone is going to "snap to" your (minor)
complaint after you called the establishment a ghetto restaurant with
2nd rate managers?

"While this person was cleaning it off, it was obvious that he clearly
did not want to do it. So, I said to him, "You act as if you don't
want to do this.""

I guess you must be new to the human race. Let me inform you as to how
things work here on planet Earth. See, if you make smarmy comments to
people, some people have the ability to internalize their utter
loathing and seething hatred for you. But then again, some other
people don't have that same ability. So when you decide that you want
to run your dumb mouth, you're kind of taking your chances that they
won't turn around and cram your idiot comment back down your throat.

"I got up to tell the Manager about this. The Manager, who looked
glassy-eyed to me,"

Perhaps your first comment to him should have been about how
glassy-eyed you thought he was. You know, being that you seem to lack
the ability to not say out loud the first stupid thought that comes to
your head when first meeting people.

"This was just the beginning. Mind you, it's February now."

Gee, thanks for the update. And here, I thought it was July.

"February 12 I e-mailed him that Copeland's Cheesecake Bistro is not
consumer friendly. On this day, I decided to post a complaint on the
web."

On behalf of the entire web, I'd just like to say, you shouldn't have
bothered. Really.

"This is a 2nd rate, ghetto restaurant and it's managers are 2nd rate,
as well."

So you're racist on top of being a jerk. Wonderful. We should swap
addresses. I think I'd like to be pen pals.

"When the event happened, should have handled the matter
professionally."

You get done writing one of the most unprofessional, childlike letters
I've ever had the misfortune of reading on this site, and you're mad
at Copeland's for being unprofessional? The Irony Train just called.
They'd like to know where you plan on getting off.

"I didn't care about the coupons, because I never planned to revisit
that ghetto establishment."

Wait for it...

"Reimburse me for my meal or offer a free meal."

Yup, there it is. I think I just strained my eyeball rolling muscle.

And you know what the ultimate irony is? You act as if you don't want
to be put through all this.

First of all, can you say OVERREACTION? This is ridiculous. YOU'RE
the one who chose to talk down to teh busboy and make a very
inappropriate comment to him, much as though he were an inferior
being. Then you carry on for two months over something completely
minor? Wow. Just... wow. I didn't realize someone could be so
completely self-absorbed and petty.

You need to get over yourself.

"Second rate ghetto restaurant"... real nice. Such class.

Not.

Do I have this right? You have been agitated for almost TWO months
because you made a comment to a busboy and he replied honestly? I'm
not sure what you wanted him to say; "No, ma'am, I'm ecstatic that I
get the pleasure of re-cleaning your table?" You are right, he
shouldn't have said anything, but you may be a touch too sensitive if
you thought THAT was so appalling that you required something for
free. Apparently it wasn't so horrible that you had to leave, since
you then proceeded with your meal (which apparently you liked, since
youre not complaining about that).

Just don't go back, and move on with your life.

...GET OVER YOURSELF.

You picked on the poor busboy/table washer guy by commenting on his
job in a rather rude way, then just wouldn't drop it.

Man, you must be one heck of a person, to just pick and pick and pick
and pick.

LET IT GO. For the love of all busboys and dirty table severywhere,
LET IT GO.

You don't deserve a free meal. You deserve to never eat out again.

You are making way too big of a deal over someone who just didn't seem
happy. YOU were the one who aproached HIM about not looking happy to
be cleaning your table off, and you flew off the handle when he just
gave you an honest answer.
You have put way too much time and effort into absolutely NOTHING.

Your letter sounds immature (use of the word "ghetto" as an
adjective), and a tad bit psycho. You deserve nothing.

Lady, I want your life for ONE day!

Seriously, if I had the time to spend this much effort and time on a
complaint because a bus-boy looked at me sideways, I'd be a happy
person.

Many feelings about this.

(1) In general, tables should be cleaned before a party is seated.
However, I find that more-and-more, a table isn't 100% cleaned when
I'm seating. I suspect it's part of getting people seated faster.

(2) The person cleaning tables was clearly having a bad day. However,
the dialog was caused the OP. Unless the "cleaner" was doing a bad
job or being rude to the customer, it would have been better to leave
well enough alone.

(3) The manager did goof this one up. He should have kept his promise
to stop by. However, if that wasn't possible (hey, managers DO get
busy), he should have apologized. Not "insincere," but a genuine "I'm
really sorry that I got so tied up and wasn't able to stop by, as I
promised."

(4) The expectation of a freebie... well, in this case, I just see it
warranted. How were you wronged? Basically, you were seated at a
table that wasn't clean. It was cleaned. However, you didn't like
the fact that the cleaner didn't seem happy. So you asked him (no,
you accused him!) and he responded in a honest way.

(5) However, the manager should not have said that he would have given
you a free meal, but cannot now that you paid. If that were true, he
would have handed you a gift card. In my book, the manager saying
this and then not acting on it is the real "crime" here. The other
stuff is just noise.

(6) You clearly got unacceptable customer service with the e-mails,
phone calls, etc. No question about it.

(7) However, I think you pushed too much. For a pretty minor thing, I
think you were trying too hard. I would have given up on them after
being ignored twice. Their loss.

(8) You ruin your letter by calling them "ghetto," "2nd rate," and
"cheesecake factory knockoff."

(9) You said it yourself: "There are zillions of restaurants. Why go
to a cheesecake factory knockoff? I never should have." If you don't
like the place, don't go back. They clearly don't care about your
business and you didn't seem so happy with it.

That being the case, don't go back. And, if you're not going back,
then why in the world would they give you anything? To stop you from
posting on the Internet? Too late. Now that you've done it, they
have little incentive to do much for you.

Not that they won't. Places like this do tend to toss out gift cards,
at the 11th hour. And, oddly, people who swore of these places DO
actually tend to go back to get their free meal.