CompUSA Has Horrible Service!!

Welcome to America in the 21st century. Customer service is gone and
don't count on it coming back any time soon.

I've had similar dealings with CompUSA in the past. I would go in and
there would be employees there, but none would approach me. What ever
happened to the days when the moment you set foot in the store, the
employees were falling over themselves to help? Sears used to be great
at this back in the 40s.

Service like this is why so many locations are closing!

"Several people looked at me and knew I needed help and did not even
acknowledge me."

CompUSA hires psychics?! WOW!

How did they know you needed help, were you wearing a T-shirt that
said "I NEED HELP!", or maybe holding a sign? Being in a service
position, I figure that if someone doesn't come up to me and say,
"Excuse me, ma'am, could you please assist me?" then they don't need
my help that badly.

as far as I'm concerned, making the customer approach you each and
every time just sounds plain lazy to me. I would say that if the
store happened to be busy at the time this woman needed help, maybe it
wasn't as easy to spot that she needed help. But I know that
typically when I'm at Best Buy, all I need to do is make eye contact
with the employees and they get right on helping me or sending someone
else over to help me. Haven't you ever heard of the employee
approaching the customer and asking "Is there anything I can help you
with today?" Maybe that's just a thing of the past?

. . .but I suspect its not the kind that she'll be able to find with a
CrapUSA sales associate!

I worked in retail and mainly dealt with customers directly (they
would come up to me about a complaint or compliment). Sometimes, I
would have to walk by a department when going towards the back, front,
etc. I could never tell when people needed help. I actually had a
guy come up and complain because he went into a busy department during
Christmas and stood there by the register (the employees were ringing
out customers). He said he then looked at his son and said "I wonder
where the USB ports are?" He was upset because no one came up to help
him and he had to go up to them. I told him that next time he should
ask the employee directly.

Maybe the employees there were helping other people. That has
happened many of times. It is not unusual in a retail situation to
have other customers that need help. Were you psychic and could tell
that they were making excuses?

Having never shopped at CompUSA, I can't say anything about their
service one way or the other, but if I needed assistance, I wouldn't
stand there like a lump waiting for somebody to notice me (especially
for 20 minutes, which, in all likelyhood, was probably more like 10; I
know from experience that customers like to embellish wait
times...!).

As for the giftcard hint, well, that's beyond tacky. You totally
killed any credibility you had by adding that.

The best solution for something like this is to ask for a manager,
explain to him or her what happened, and then just leave without
buying anything.
Granted, CompUSA losing a $1000 sale is not a hardship overall, but if
more people followed suit when faced with bad service, they're bound
to take notice sooner or later.

"Especially when spending $1000 on a purchase, I DEMAND good service!
"

And I demand a billion dollars and Rachel McAdams begging me for a
date. Learn to live without. I did!

"It would take a pretty decent giftcard of some sorts to get me back
in the store or to not tell everyone I know not to go there!"

The fact that you spent $1000 at CompUSA despite recieving such bad
service tells me the only purpose of your letter is to shake down
CompUSA for freebies. If I experienced such bad service when trying to
make a big-dollar purchase, I would leave and take my business
elsewhere. Most people would too.

There's only suitable place for your letter. It's called the recycling
bin.

OK, Megan, Problem #1 - How could you be "ignored" for 20 minutes?
You actually stood around the department waiting for someone to come
to you or did you repeatedly try to get a salesperson's attention for
20 minutes and they blew you off?

To stand around "being ignored" is impossible. You can't actively be
ignored. It's not an active verb.

Problem #2 - You used the word DEMAND (and you ACTUALLY capitalized it
too!). Unless you are the Queen of England (and even THAT has its
limitations), no amount of money you spend in a store entitles you to
DEMAND anything. & FYI, while $1000 might be big bucks to you, to
CrapUSA its nothing given that all they carry is computers.

Problem #3 - How very 3rd grade of you to threaten to "tell everyone"
you know not to shop there if they don't come through with "a pretty
decent gift card."

I will grant you that CrapUSA sucks in every aspect of customer
service. I wouldn't send my worst enemy in there to shop. & given my
own less than acceptable dealings with them, I wish they would
disintegrate in a fiery Enron-like corporate implosion that sends all
their key executives to prison, but I digress. . .

If you expect to be taken seriously (not that its likely to happen
with CrapUSA) you need to take your letter seriously and this, Megan,
is not a serious business letter.

Isn't it sad that she says that she got better serrvice ay Best Buy
yet she shows not loyalty to them.

Why should any store treat any customer nice? They are just going to
go where the sale price is.

I think you should have to send them a gift card for wasting their
time.

I went to Circuit City looking for a DVD one day . . .two guys were
right by the display but they didn't work in that department - I asked
them to page someone - no one ever showed. I complained to the
manager and took my business to Target.

I think all you wanted as a gift card . ..and I sure hope they don't
cave in and give it to you.

Nice, you DEMAND good service yet you still gave them $1000. Now you
ask for freebies and threaten them if you don't get them...one word,
unreal!

So... you got lousy service, were blatantly ignored and given no
assistance, and STILL you gave them your $1,000? Don't be a sucker!

Consider not spending your money there next time. What does it show
them when you find what you want, stand around for 20 minutes and load
it up yourself anyway? You certainly didn't seem to "demand" good
service before you made your $1000 purchase. They really have no
incentive to send you a hefty gift card now.

I was at the CompUSA in Robinson, PA, on Sunday afternoon, interested
in a specific television they had advertised in the Sunday circular. I
stood around that department for around 10 minutes, watching employees
walk back and forth, even making eye contact with them. When I finally
went to where it seemed the employees were hanging out (pretty much in
the middle of the store) and asked for help, they all told me they
didn't work in that department and turned their backs on me. I can
understand if they didn't work there - it's hard to give information
about a product you don't know much about. But they didn't even offer
to find someone to help me, which is what I would have expected. I
took my business elsewhere, and that was fine with me.

Your freebie grab is tacky and unnecessary.

First, Megan, you can demand all you want. As long as you made the
purchase there so everything else is meaningless.

Secondly, purchasing on a major holiday like President's Day means you
better have some patients. Describing someone's attitude as "crappy"
is rather terrible and poor letter writing.

After having a similar experience at CompUSA with unhelpful,
borderline rude associates I left and spent my 1000 dollars for a
laptop elsewhere. Instead of dealing with crappy service and asking
for freebies you shouldn't have spent your money there in the first
place, that is really the best way to show your unhappiness with a
business.

Sorry for your luck.
emily

*sigh*