The Suggestion Box

There should be a way for users to delete their own submitted letters
or comments posted to them. As I read through people's comments and
letters, I often wonder why certain things are said and if those who
post them wish they hadn't.

While I agree PFB is a forum for airing complaints and getting advice,
if people are simply posting to be argumentative or obnoxious, there
should be a way to remove that concent if desired.

The one at the top is over a month old; it makes it look like no one
is using the site.

I cannot post here when I'm using my XP computer.

Is there something I need to do to fix this?

(note, if I'm on the Mac this works fine)

--------------------------------
Here's what I'm using

Computer: HP mini

OS: XP, Home edition (2002), Service pack 3

Browser: Safari & Firefox*

Other websites this happens on: none. It only happens here.

Locations: Mainly from my college's wireless internet. But even when
I logged in on the old XP desktop I had the same issues. **

* And yes i've tried both browsers. (no i haven't tried IE, mainly
because I refuse to run it)

** And yes I'm on the same wireless internet right now (on the mac),
so it's not the network.

--------------------------------


So any ideas?

I have been sitting here perusing the Suggestion Box (I know, a pretty
boring Saturday night), and I came across some ancient posts in the
current thread. For example, Firebrat Tracy's farewell post is here
(RIP).

I was wondering if a new archive could be created, as it takes a bit
of time to go from entry to entry. My guess is even those fortunate
enough to have FiOS experience (unexpected) delays.

Thanks!

My name is Louise and I am a Dunkin Donut customer. My suggestion is
the flavor of Collata's. Why not have a Pina Coolata flavor. That
would be very refreshing for summer.

It was near the top of the main page, but now it's gone.

How is it you can have a bunch of letters written to a particular
company but yet when I tried to write one the site insists you have no
profile for them? (And yes I was spelling it right)

hello, i have sent some letter to Bank Of America through you site,
but you are sending them to the old CEO Ken Lewis. Can You please
correct this and re-send my letters to the correct person

First: If I see one more misuse of "defected" I'm going to scream and
run in circles. It's a past tense verb, not an adjective.

Second: While we're at it, a functioning search engine that turns up
current letters would be a very good idea. The Google option does not
even do that. The company search is not particularly good either; if
the name a user types in for a company is not exactly what's in
Planetfeedback's database it comes back as Unknown. There are times
when I've had to resort to an external Google search to track down a
letter to the company on the site and use the Write Letter to This
Company feature to get a letter through. Sometimes even that doesn't
work, if it's an old letter.

I would like for there to be a bit more respect to the use of certain
terms within letters. This has come as the result of the "Barclay
raped me" letter. Yes, there are words that can have several meanings.
Bitch can be used both as a negative term and can also mean a female
dog. Cock can mean a rooster or male genitalia. As for the definition
given in that letter regarding "murder", the use of the word as a
collective noun is taught since grade school. The word "rape" is not.
Ask any stranger on the street what "murder" means. They'll tell you
that it can mean someone killing someone, or a murder of crows. The
fact that someone may say "this is murder" while waiting around seems
to indicate that they may use the term without thinking. Ask any
stranger on the street what "rape" means. Given the emotionally
charged use of the term, people are more likely to say that it's
"forced, unwanted sex." Last time I checked, this was a community.
Communities respect one another. So go with the more common usage of
the term (there are other ways to say that they were ripped off or
stolen), since I seriously doubt that a dictionary is mightier than
the sword.

or is it an idea that's been discontinued?

How about a report button, because some letters are racist, sexist,
discriminory of people who are fom other contries and or speak other
lanuages, or a certan age, weight, where they work.

Question. I was wondering if PF would ever start a forum? There are
a great many topics that come up and I would love to see those
discussed and debated in an easier to read manner. At this point to
keep up with a letter thread, you have to open each post individually
and as you know with a forum its all open.

Just a thought.

Chad, December is the time when most retailers try to make enough
money to stay open another year. Failure to perform in the Christmas
season is a big reason a lot of company's go out of business or
bankrupt. There is always a chance of running into unfair customers.
Best thing to do if you value your position is to just agree and tell
them you are sorry but that is the stores policy. Then refer them to
your store manager or person in charge. They are the ones who can
best defuse a tough situation. I talk from experience. 30+ yrs in
retail service on both sides of the fence. I would also suggest you
silently laugh it off until your break. Then when you come back you
will be much better off at handling this sort of thing. This sort of
thing is why company's can not just have a computer finish an order.
Somewhere close must be a customer service person ready to turn a
problem into an opportunity to keep a customer happy. IE: Repeat
revenue. I totally understand what you are saying and it happens all
the time just more at Christmas. Hope I shed some light on your
situation.

Have you reduced the size limit for avatars? I've been trying to
change mine but they are all suddenly too large. I even tried one I
used previously and it is also too big. They are all the correct
format.

Put a spell check in some how

=)

Well right now I can't post from home.

(I know it's not any kind of banning since I haven't gotten any
emails, and I can post from my college computers).



Anyway, the Mac's laid up for a few days - broken power cord, new one
on order.

So in the meantime I dusted off the 5 year old PC and put the beast
online.

Quick stats - HP running XP with a fresh install, surfing with Safari
(primary) but I've also tried Google Chrome and Firefox. (I won't use
IE)


I can web surf here but whenever I post it gives me "General error".
Even on the suggestion board.


anyone know what I can do to fix this?
(and no i confess i haven't installed SP 2 or 3 yet, not sure if I
will or not)

Why do some letters suddenly not have the Top 25 Lists on the
left-hand side of the page?

I just noticed the following statement in the private portion of my
profile:

Additional reporting and administrative privileges coming soon!

Is that new or something I just never noticed before? What does it
mean?

Was the link to the blog feed removed? I thought it was included with
the other RSS feeds, but I don't see it there anymore. Is it
somewhere else?

or wherever these pages are stored?

Quite often when I'm browsing, I'll click on a link here and my entire
browser will start lagging.

I know it's not my connection though, simply because other internet
based services aren't affected by this "pfb-lag".


For example...
If I click on a pfb link and start to lag, all of my other tabs or
pages in safari will lag too

but my telnet mud (on a different port obviously) has no lag
whatsoever. and believe me that MUD is a sensitive puppy, it lags for
jsut about everything... except for this mystery PFB lag



am i the only one?

I personally think the link should go to *this* page, the "Current
suggestion box" page.

It's a bit confusing the way it's organized now

and new people still post their suggestions to the archives because
they don't realize it's not the current suggestion box

I have a suggestion, and I'm making it here instead of the KT because
it is something that can't wait till the next meeting.

Maybe PFB could forgive any demerits that were handed out to people
whose comments were removed relating to the KT. I think that would be
fair and possibly help restore some harmony around here.

What do you think?

I submitted a letter for Verizon today and this is the response I
received. Please read below. I do not understand it.
It does not make any sense. Please help!


ZCZC ISCI0000 0000 07/27 00000000 15970129
CANCELLATION 0000 REASON-NO ANSWER
ON 07/27/09 18:53 TO- 2125711897
CMID-

Message text follows:


Attached file: stptGIUO.html

Is there a way to keep the letters on the Read all page longer? If
seems that there is only enough space for a certain number. ( I count
25 right now) If you write a letter, then there are a bunch more by
other people written that day, your letter wont be seen on that page.
If it isn't in the 15 minutes of Fame, you might never get seen. If
it doesn't get seen (with out having someone search for that topic),
how can other people know about the problem?

In the past, I and others have suggested omitting the portion of the
letter generator where the writer is prompted to fill in what they
would like the company to do. I always felt it was the reason for
some requests that almost seem to be added as an afterthought or
because it's required, and not necessarily what the letter writer
intended to ask for when they began writing the letter.

I don't recall seeing that part of the letter generator the last time
I wrote a letter. Was it indeed eliminated?

I don't know that this is a suggestion, but rather an observation. I
was going to write a letter to Tropicana Products, and I noticed the
CEO listed, Brock Leach, left in 2002.

Mr. Leach is evidently now off doing community service and studying in
the seminary.

I saw an angry letter a month or two ago from someone who was incensed
that the CEO information was not accurate for a company they wrote to.
I'm not incensed, never over fruit juice, but it made me curious.
With all the companies in your database, how do you keep it updated?
CEO's often come and go like the wind.

I'd prefer not to write a letter to Mr. Leach, since the topic is not
related to his tenure at Tropicana. His mind is on less consumer
related matters these days.

I've seen several letters where the letter writer is clearly
complaining... but had clicked on Compliment... and so they had a
giant smiley face next to the letter.


Perhaps in the coding it might be possible to change the color of one
of the words to help people see the difference... or maybe that giant
smile/frown face next to it.

granted there will be some still who won't read the difference.
and for those.....well they'll just amuse the rest of us when their
complaints are smiling. :)

I just happened to come across a discussion in Venice's blog, in which
Mr. Helpful addressed the content of blogs. It surprised *me*,
because I had never seen any such discussion or this issue discussed
in the past. Maybe I missed it. In my experience, the blog area was
strictly hands off in the past.

In reading a couple of Mr. Helpful's replies, it became evident that
the blog area is not the Wild West that I am pretty sure it used to
be. In the past, as far as I recall, you could post just about
anything imaginable. While the discussion I read seemed to focus on
criticism of this site or its management, it naturally leads one to
wonder about what other behavior may be inappropriate.

For example, in the mid-distant past, a member could say just about
anything about another member, but not in the letter area.

What I was wondering is if there is some way to bring the current
policy on blog comments, if it differs from the past or for that
matter letter comments, to the attention of the community at large.
If there is a difference in the scope of blog comments compared with
letter comments, could it be somehow described?

This may have been suggested before, but here goes....

Have you considered adding a third option to the site in terms of
sharing letters? I'm thinking perhaps an option to keep the letter
private, an option to share the letter (feedback) but not allow
comments, and an option to open your letter up for discussion?

After reading the numerous attempts the OP of the Qwest letter has
made to explain that she really just wanted to put the feedback out
there for others - maybe this would encourage others with similar
issues to write as well - but really was not interested in the opinion
of everyone who read her letter, even if the intent was to help (no
digs here, I see why she would want others to be aware of the issue
she has had), it occurred to me that maybe a third option was a good
idea. You could give letter writers an option to avoid the
(sometimes) drama and still cultivate the diverse discussion this site
seems to be known for, for those who want it.

could you take a look at the letter to Qwest just posted? the writer
seems is being rude to those trying to help.
thanks

I clicked the link at the top of the page, and everything that
displayed was from 2006.

What exactly is the point of this section? It's called the suggestion
box and you get a lot of really excellent ones but every single
response is the same "We can't do that at this time."

Just wondering. :-)

Have a good afternoon. :-)

I mentioned this in the TOS blog but I figured it might be good to
suggest it here as well.


Could we perhaps have a limited ability to edit our own posts?

Perhaps 5 minutes of edit time allowed, like what I've seen on other
sites?


That way those of us who are contentious about our spelling errors can
fix our mistakes. Personally I'm usually embarrassed when a simple
spelling error slips by me, & would love to be able to fix those
errors.


Or, perhaps, considering the new TOS ... one can save him or herself
from issues by editing, or even deleting posts that they have second
thoughts about.


Granted, yes... it would be nice to always think things through 100 %
before hitting the "post" button, but... given that we're humans and
prone to mistakes... It would be nice to have a limited option to fix
our own mistakes before PFB fixes them for us.


And of course, the "edit" function would only be limited, so people
can't go back and change history.

The search returns have little if any relevance to the search terms.


Search for United Parcel Service and you'll see what I mean. You get
random letters about bad service, but none about UPS. I'd just
written one to the company on Monday, but the search box didn't turn
it up. I did get complaints about Burger King, a company that doesn't
even take email complaints.

On a related note: If you try to write a letter to UPS, which is what
everyone calls it, the system doesn't know who UPS is. You have to
type in United Parcel Service, even though no one calls it that.
UPS.com doesn't come up either, even though that's their official
website. And forget trying to write to Land's End; I can't get
Planetfeedback' site to admit the company exists.

create renewable energy category

I miss your posting the physical addresses for companys and their
board of directors. I have found that mailing physical letters that
mirror those posted via PFB greatly increases my rate of success...
when it comes to being heard!

What happened? Your database of letters disappeared and all that are
left are old ones. For example, Costco now only shows a handfull of
5-8 years old letters. Other brands too. Looks like someone
accidentally deleted the wrong end of the spectrum!

are you aware that on the shared letters page there is an obnoxious ad
BLOCKING the Go button, so I can't search for what I am looking for?

I would like to see something happen when people repeatably go off
topic on posts. There are many people that will do posts about the
Government/ on every topic.

I think a Warning First, deleting the posts, then if it keeps going,
suspending the account for a while.

(Now, If the Original post is about the above topics, then, of course
the posts are on topic, so they are still with in the TOS.)

This may well have been suggested before, but I was thinking it would
be pretty darned convenient to have the company name a link in the way
a user's name is (if they are shared). That way you wouldn't have to
go find the Shared Letters link and type in the company name. You
could be viewing a letter, and then, if it struck your fancy, you
could click right on the company's name and see their other letters.

Politics sucks. Can we leave out politics on PFB? There are plenty of
other forums to discuss politics, right?
Best regards!

What happened to the letter from the woman that bought the Louis
Vuitton bag and then had issues with trying to sell it on ebay? It was
the top letter, then disappeared.

please add a political change section because i pay more on taxes than
i do on subway, chili's and kellogg's combined. people add them in
anyway but a section to pick from when we complain would be nice.
p.s.: i have never been on the internet posting before this,its very
therapeutic thanks shane h. studio city, ca.

my president wouldn't send his kids to my kids school. why is it that
the person in charge of public school policy on the federal level
afraid to send his kids to public school. are the secret service
unable to protect the first children in a public school? what does
this say about my children's safety. maybe the education isn't up to
his standards. what about my children's education? what will motivate
this president to fix public education if he has no personal stake. if
being an american gave you a personal stake in public ed. than past
presidents wouldn't have failed our children so miserably. it seems
like obama is all talk. did anyone see their childrens menu on the
news? organic this ,organic that! what did my child eat? a packed
lunch, cause the school food is atrocious!

I tried at home last night and today from work, and the page seems
kinda hosed. What am I supposed to do today? WORK?!?!?!

OK, first Thank you for what you do. You give the once, meager,
customer a voice and I sincerely applaud you! My only suggestion is
that you maybe have a "local letter" category. So that we can search
for shared letters in our area not only all over. Thanks again and
keep up the hard work

On Monday afternoon I posted a letter to Rite Aid. Everything went
through and the letter showed up right away on the widget, in my
e-mail and in my profile. However, if you click to read the entire
letter, you get an error message that the requested page is not
available. What happened? You can even do a search on key words in
the letter and find it but you cannot access the entire letter.

Right now, there's a letter on the main page to Best Buy, complaining
about the Geek Squad. It says there are four comments/replies. But
there actually are only two--mikethornton's and my own. Does this
mean there were two other comments, and they were removed?

I'm just curious. No biggie. Thanks much.

a.

Dear Ford manufacturers,
I'm glad to see that you do not need a loan right now
from the government.
I would like to see you manufacture 2 more types of
cars for good mile/gal. If you could build a 1200cc
model and a 1600cc model. They would give more than
35 miles/gallon (city driving). 8 valves 4 cylinder.
To get good milage the valves should be small.
The price should be under $10,000 U.S.

I THINK SOME OF THESE RESPONDERS ARE TRYING TO PICK FIGHTS W/PEOPLE
WHO ARE FED UP W/CERTAIN STORE POLICIES AND STUFF. I HAD A REAL
WISEGUY WHO THOUGHT HE KNEW IT ALL RESPOND TO ONE OF MY LETTERS [IT
WAS ABOUT TARGETS STORE POLICIES ON SIGNAGES [WHICH I COLLECT AND DO
NOT SELL ]I THINK YOU SHOULD HAVE SOME KIND OF SCREENING OR IGNORE
BUTTON ON THIS SITE AND I ALSO SUGGEST THAT YOU HAVE A LIST [FULL] ON
RESPONDING COMPANIES AS WELL BECAUSE I NEVER GOT ANY RESPONSE AT ALL
FROM TRU[TOYS R US OR TARGET ]AT ALL I KNOW I WROTE THEM THE RIGHT WAY
IS THERE ANYTHING YOU CAN DO ABOUT THIS? AND BY THE WAY I TOLD THAT
WISEGUY OFF IN RESPONSE TO RESPONDER.

How can I find new letters that were posted in the last few days or
so? All I see are the 15 minutes of fame. I tried putting todays
date in the search. Is there a trick to seeing new letters?

The censorship here is getting ridiculous. I had a comment deleted for
absolutely no good reason. All I did is tell the letter writer getting
overcharges 60 cents is in no way horrific. From what I've seen only
certain people get picked on and censored. The "regulars" are allowed
to post freely but the rest of us are unfairly censored.

Thank you for letting me express my frustration. Happy Holidays!

First time viewer/registrant to your site and I think it's terrific!

And after reading so many "events" posted, I would like to propose
that PLANET FEED BACK consider taking these issues to another level.
Specifically, if one individaul has an "issue" it's just one
person.......if 100 or 1000 have the same issue, then "its an
epidemic!".....

Proposal: Establish a committee to begin handling "issues" within
reason and. if validated, and necessary,initiate/approve action to
take it to the next level.......and by that I mean, what would 100 or
1000 phone calls/or e-mails do if they all were initiated
simultaneously? Or, if it were just KNOWN by the contributor that the
"possibility" existed? And, no, I'm not proposing violence at all but,
remember this, somewhere right now there is a helpless individual
who's a victim of the present indifference by corporations/government
and although we're all potential "victims" where are our friends?

Thanks for listening/viewing.........let's all go forward! I'm for
it!

If you delete my response...I want to know why! Sometimes I spend a
fair amount of time replying only to have it deleted.

It makes no sense to me. Any other board I am on will talk to me if I
have done something wrong...not PFB!

I want to know why you delete my posts! EVERY TIME you delete one.

Would it be possible to add a way that we can follow up or show
resolution on our complaints. For example, Verizon responded very
quickly to my complaint, and worked with me very quickly to see that I
walked away from the situation.

A poster feedback section allowing us to show that the company
either..
1. Never responded back at all
2. Responded, but not to our satisfaction
3. Responded and made everything right.


It just seems that credit should be given where credit is due, and
unless a user takes the time to read all the replies, they have no way
of telling (by just reading the initial complaint letter) if the
situation was resolved in a positive manner.

Is there a reason that the same 25 profiles show consistently? I
understand that it reads that these are randomly chosen by a computer
program, but I think the program is either turned off or just not
working.
I think everyone's names/profiles should be rotated on a regular
basis.
I have never seen donno; Nate; and calmsly listed on there at all
along with many others who consistently post comments in here.
Maybe the name of this column should be changed to "top 25 who post
comments and then let it rotate on a regular basis.

I no longer see the widget thingie on the front page. Am I missing
something? Thanks!

Why was my comment on the "American Express Lowered My Credit Limit"
letter deleted? It's okay for that letter writer to throw around the
word rape to describe being ripped off but not okay for me to be
offended? Since you obviously support the disgusting and ignorant
practice of using the word rape as casual slang for "ripped off" and
"scammed" you can bet I will never step foot on this site again. Think
I'm overreacting? If you were a rape survivor you'd understand.
Goodbye!

I just noticed that we have a second Michelle O here on
Planetfeedback. I'm surprised that 2 users can have virtually the
same name - only capitilization is different. Is there no cross check
when new users choose their names? Although I don't yet disagree much
with anything #2 has said, I have been very careful not to get
involved in the political conversations and don't want anyone to
confuse our opinions.

I assume my only option here is to choose another name. If the
spelling or spacing was different I wuld understand, but simply a lack
of capitilization shouldn't allow identical screen names, IMO.

I am a 58 year old woman with arthritis. I have trouble opening the
bottle caps used now. I would appreciate going back to the old bottle
caps. It was much easier to open.
Thank you.

I'm having problems receiving RSS feeds through Bloglines. I have
deleted the feed and tried resubscribing to it but Bloglines keeps
saying there is a problem with the feed. I don't know if this is a
problem on PFB side or Bloglines, but this has been happening for the
past couple of weeks.

I purchased a range on 10/08/08 and was told that on our sales slip
that we could go on line and fill out a questionaire with a chance to
win a $4,000.00 gift card. I have been on the internet for l hour and
I still have not been able to register. My wife and I have purchased
many items from Sears and this is the first time that we have been
disappointed. We have had to travel to Sears twice and have many
problems getting our range delivered.Now, we can't even get to sign up
for the gift card. What is happening to Sears - we are so
disappointed. Fix it, or you will not be in business for another 50+
years. Ronald C. Thompson

Why do you show the CEO of Wachovia as G. Kennedy Thompson, when of
the Wachovia website it's ROBERT K STEEL?!?!?

I would like to know why you do not have the economy size bottles for
the women of color also all the other women of color products are not
available in the stores that are advertised in ebony and essence
magazines.

Censorship is rampant here. How digusting.

I don't even know if you guys look at these suggestions any more, but
I just had some feedback I wanted to share, and I didn't think it
warranted writing a letter for it.

I wanted to say that I'm glad that PFB is sticking true to their TOS
and enforcing things better. I like that they are protecting letter
writers' opinions. I think this is a good thing.

However, I think some things have gotten out of hand, especially with
the recent Lowe's letter. The huge exchanges between commenters, the
OP and the PFB team has just left a bad taste in my mouth. I get why
people are mad at the letter writer for some of his or her's comments.
I totally agree with the PFB team and them trying to get people to
stop nitpicking the OP on that issue.

I am just getting this feeling that the PFB team is out to get some
commenters. I mean...the whole PFB experience seems to have changed
for me--and it isn't for the better. I do like the new rules, but all
this squabbling and fighting...it's getting annoying. It seems like it
pops up on more and more letters. I don't know how to word it any
better...I understand that naturally, the team would always be on the
letter writer's side, no matter want...since this is your website and
it wouldn't be good for the PFB team to disagree with a letter and say
so, I just think that you guys are really forcing it sometimes. Ah, I
don't know how else to say it, sorry.

I wanted to tell you guys all of this and I hope you don't mind.
Please keep up the good work.

your address for countrywide home loans is customer
service@countrywidebank.com I was informed that I needed to contact
countrywide home loans.

you might want to check on the e-mail for the homeloan division, guess
it changed recently.

When someone writes a letter to a business that no longer exists but
was taken over by or merged with another business is the letter
forwarded on to the correct entity.

For example, if someone writes to BellSouth, does it automatically go
to AT&T? If not, can a note be put next to the now defunct entity,
ie: BellSouth, advising the letter writer not to use and to use AT&T?

Just a quick glance through the letter generator found entries for
BellSouth, Ameritech, PACBell, Southwestern Bell Telephone and SNET
which are all part of AT&T now.

Have seen letters to Hewlet Packard but when I enetr the name I get
nothing.


Robert

I would like it if you comment (NOT write) letters that you have to
have your profile public. Don't know if people would agree to that.

I wondered if there is a way to maybe have the option to archive older
postings in blog areas? When I try to go into blogs belonging to
Venice or LadyMac, for example, it takes a long long time for the
screen to load - I assume it is because there is so much info there.
Typically I end up hitting control/alt/delete and exiting the site
rather than wait.

On August 25,2008 I was in the Colonie store purchasing a television
through an extended warranty.
I would suggest very strongly that your employees that work on the
phones, dealing with extended warranties attend training classes on
attitude and courtesy.
A more efficient solution to that problem might be to send Bryan from
your Colonie store to train these nasty people.
Having had to make three trips to Colonie because your employees that
work on the phones are somewhere in never-never land left me in a less
then happy frame of mind. Had it not been for Bryan and his
professionalism this may have been sent to the attorney general and
not you.

Sincerely,

Currently, a letter writer can choose to have his/her letter shared
and publicly viewed and commented on, or keep it private and only the
company sees it. Given a recent site member's frustration over every
single kind of comment people make, maybe one solution for sensitive
people would be to offer a "post my letter so people can read it but
don't allow comments" option.

*I* don't like it, but it's a possible solution. Just a thought.
Thanks.

On May 18th, I asked about adding a company to the database. I know
you can't do that but you said we can put one in manually. How can
you do that? It doesn't let me get past the page to choose a
location, in this case AAA.

I think it would be nice if there was an option on "shared letters" to
view the newest letters [in addition to the option to search companies
and view the most popular]. I can only read the same discussion a few
times before I get bored. I really like the site and spend more time
here than I should!

Im not from the United States, Im from Chile, but when I signed in I
had to say I was from USA because there I didn't have the option to
choose another country.... most of the northamercian companies are in
Chile, and I have an opinion about them too :)

I would like to see your "Shared Letters" listed under the specific
company being looked up. I sometimes would like to follow feedback on
a particular merchant, and find myself wading through dozens of
postings that are not related to my search.

I see these posted between the body of a letter and the beginning of
responses to the letter. What do they mean? Thanks!

It really looks as though you're establishment is very commited making
this an awesome site.

Since I'm still finding my way around, I can't be too much of help at
the moment. AS soon as I get settled and viewed some other threads and
relative feel like being on the team.

anyways have a happy holiday tomorrow

g

I recently just purchase a new washer &dryer in Morristown , Tn! My
Sears rep was very honest and very nice! Ms. Donna Bishop was her name
and I want to say that she was fabulous! She was very helpful and very
friendly! I felt as if I was buying from family! Thanks again for a
nice visit!!

I have a suggestion. for many of the bulletin boards I belong to, I
get an automated email whenever anyone replies to anything I post.

I realize PFB uses a very unique format, however, is here anything in
the software that would allow at least the letter writer to get an
email notification that someone has responded to their letter?

This is in response to my own comments in my blog a few months ago, as
well as a PFB reply today. Many, many letter writers never come back
and post. I have to wonder if they are even aware of the responses to
their letters and how much quality interaction is being missed?

On 6/12/08 @ 1800 hours, I wrote a complaint to direct TV.My reply
from Planet Feedback came back in the form of attachments. Spacer.Gif
& Header Gif. What don I do with this.

I'd like to suggest that posters would not post in all capital
letters. It's annoying and difficult to read.

WWW. SEARSFEEDBACK.COM. I just got off the phone with Sears and they
said to go to their website to fill a survey for a chance to
$4,000.00...........guess what no such place THANKS SEARS.

I am not one of PFB's favorite members. I am aware of this, and
certainly understand that my comments are not appreciated by all
(though I do maintain that I have every right to make them).

However, no matter how controversial my views are, I do NOT harrass
random members of PFB. My comments are general or directed towards
the OP.

PFB member Norma Rae is apparently on a mission to harrass as many
people as possible for irrelevant reasons. I have had many, many of
my comments removed almost immediately by administrators. These same
administrators are apparently ignoring Norma Rae and her constant
sniping at PFB members and their comments.

Either you mod all or you mod none. Decide, and do something about
this woman. She is not using PFB as it was intended to be used, and
if you're going to target me for my comments, you certainly need to do
something about hers.

I'm assuming I've read this before, but I long ago forgot it. I tried
writing a compliment letter to Savers, but it isn't in the database
and I didn't have an option of adding it. What's my next step?

Thanks.

The contact address for US Airways consumer feedback/etc... is out of
date. It is:

US Airways
Attention: Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Fax: 480-693-2300

The current CEO of Merck & Co., Inc. is Richard Clark, not Raymond
Gilmartin.

Can a link be added to the Shared Letters page back to the RSS feed?
As it is now, you have to go to the home page and then click on the
link to the feed.

Can we finally stretch it out to not be micro in size? If I remember
right, it's only so small before of the previous location that you had
wanted it to reside.

Thanks!

How do you add a company to the database? I had great service today
from AAA New York Travel Service and wanted to post about it.

I just wrote to the Home Depot and got a email telling me the email
you sent to the CEO on my behalf went to a dead email.

You have been instrumental in helping consumers with contacting and
addressing issues. The results obtained by Planet Feedback sending out
the letters is something I feel should be shared on your web site. I
had been addressing an issue with T-Mobile for months with no results.
Two days after Planet Feedback sent my letter, I was contacted by
three individuald from T-Mobile, and the issue was solved that day.
Incidents such as this should be posted. Thanks again!