Out of Bread and Rude Employees

I understand the frustration of Subway being out of the items you
want. I have had that happen. I must say, there was no reason at all
for you to say "Making sandwiches isn't rocket science" I would have
been very annoyed with you. Get a life!

Joseph will never darken the doorstop of another Subway again. The
only sad thing is now some other poor company will have to deal with
him. :(

The guy behind you was absolutely correct & I aplaud him for standing
up to you. You are one rude person. I think that YOU are the one who
should apologize.

IF you are really a manager of a fortune 500 company(which I think is
a load of BS), then I sure feel sorry for the people who are stuck
working under you. I can only imagine the extremely high turnover
rate they must have at that company. I know that I would never work
for someone like you!

Grow up & get over yourself.

If you are a manager of a fortune 500 company, I would love to know
which one so I can dump the stocks. With grammar that poor, I cannot
imagine your leadership skills.
I cannot even understand your message or what you are trying to
convey.

metioning i have lawyer members and teacher members.and i run a
fortune 500 company will get you nowhere. if you really wanted the
letter to get noticed i would have left those details have no
relevence to the letter

I believe the phrase that most people here are looking for is
"whoop-de-doo".

I can understand your frustration at the restaurant being out of the
ingredients you wanted. That's very unfortunate.

You were very rude, though.
It may have seemed like you were just getting excuses from the staff,
but you were being given a valid reason as to why they were out of
these things.

No matter how well a business plans for these things, there will
always be occasions where the unexpected occurs.
They were hit with a busy spell and ran out of the more popular
items.
From the sound of things, it seems like bread shortage is a common
problem, so perhaps, if you had been less abrasive, that is something
they could have taken under advisement.

Perhaps you were already in a bad frame of mind because you saw the
staff talking and not waiting on you immediately. Did it occur to you
that they were, perhaps, working out a plan of attack to get their
supplies stocked up again?

You walked in there with an attitude of superiority.

The manager probably should have just let you drone on and complain,
but how insulting could you possibly have been? It's pretty hard to
ignore something like that, even if it is the more professional way to
go.

You were rude to the staff, and very discourteous to the other
customers who were waiting for their food.

For someone who manages a Fortune 500 company, you don't really seem
very strong on your people skills.

I hope this restaurant does pay attention to the complaint with regard
to their planning of supplies for certain days and times, but since
you have vowed to only ever eat at Quizno's and never again at Subway,
will it really make a difference to you?

"I mentioned that they are always out of everything and making
sandwiches isnt "rocket science". He said that they had been busy and
asked if I managed restaurants. I guess working as a 30 year old
Subway manager is challenging work."

This is rude. Please remember the golden rule -

"Treat others the way you would expect to be treated."

If you can't manage being nice to other people, please don't expect
them to be nice to you.

I understand that you were most likely upset that they were out of
things. However, insults are not required. You are more then welcome
to choose with your feet where you are taking your business. You do
not have to open your mouth.

Thank you.

It sounds to me like you just like to fight with people. Jerk.

I think this is one case where you recieved what you put out. The fact
that another customer felt compelled enough to point out to you YOUR
poor behavior speaks volumes.
The tone and content of your letter is quite disturbing and hard to
read. You, of all people, should know how difficult it is to manage a
store. You should know that things happen (bread or bread mixing
ingredients not being delivered..sell out of some items, training new
employees.,lag time in preparing foods ...etc) that can and do effect
the business. The manager wasn't blaming the customer, just offering
other choices and reacting to a disruptive and rude customer.

On behalf of the 30 year old manager of the Round Rock, Texas Subway,
I would like to thank you profusely for your decision not to frequent
that location. Judging from the tone of this letter, you are no doubt
a constant thorn in the store employees' side, and I feel sure that
the manager was fast approaching his breaking point with you. For
that reason, I consider your decision not to return a humanitarian
action.

I would also like to shake the hand of the brave soul that called you
out on your buttholery. He and people like him make working the
thankless job of customer service bearable. It's just a shame you
didn't heed his words.

Oh yeah, and before I forget: My husband managed a McDonald's at one
time. Since McDonald's is ranked 109 on the Fortune 500, I guess he
was a "manager at a fortune (sic) 500 company," too. Small world,
huh?

No, he thought you were being rude, it sounds like you were, and he
had the guts to point it out. Let me ask you this: do you think that
Subway will miss you as a customer? They will be thanking God that
person was in the line to tell you what they couldn't.

McDonald's is a Fortune 500 company, right? Are you still a manager
at a McDonald's?

You were the one who "encouraged a fight," and it sounds like you
almost got one.

Decent people simply don't act like you did.

You are the one that should be apologizing.

They were out of ONE kind of bread. ONE. Not all, one. It's not a big
deal, pick a different one.

Then you have the nerve to treat the employee as if he were subhuman.
I don't care who you are, saying "making sandwiches isn't rocket
science" is downright rude. Even in your letter you are downright
rude. Being a 30 year old manager at Subway doesn't mean he doesn't
work hard, or that it isn't difficult because obviously he has to put
up with people like you.

And another customer said you were rude, so you must've been quite the
jackass to have someone else speak up.

Don't ever go to Subway again, I'm sure they'd love that to happen. In
fact, don't go out into public again.

And are you insinuating that you are somehow better than this manager
because you know two teachers and an attorney? Woo hoo! Congrats for
you! Start the party! Joseph B. is special!

The manager shouldn't be fired. He did nothing to deserve it.

Oh and do tell, what Fortune 500 company do you "manage" for that
teaches you to act this way? McDonald's is a Fortune 500 company, so
do you still manage there? Do you like when customers treat you the
way you treated the Subway manager?

"Placing the blame on the customer isn't the way to go." Based on your
behavior, I would've placed the blame on you. You were rude first for
no reason. You were the one encouraging a fight.

You are a disgusting human being. Oh, and if you couldn't pick this
up, you deserve nothing, except for maybe a trespassing notice for
this particular Subway.

Well for someone that is a manager at a fortune 500 company your
spelling and grammar sure is poor. (atleast you are not a teacher
like your relavive.) Also what does being a teacher or attorney have
anything to do with your complaint. The fact that you mentioned this
makes it seem like you think that your family is beyond everyone else.
Also the fact that another customer pointed out that you were being
rude just shows that it was not Subway's fault. As for not going back
I am sure that they will be thrilled. (especially the customer behind
you who pointed you you were being rude.) The manager was also rude,
but you were not on your best behaviour.

You "mentioned" that making sandwiches isn't rocket science?

That statement is rude anyway you slice it, Joseph.

And I'm thinking the reason they were out of bread is because they had
been busy, meaning they are a good place for lunch. the only reason to
be angry that they are out of things would be if they were out of
things because they were infested with vermin.

And there it is!!

Proof that most managers are complete butt holes and can't understand
why they don't get invited to go have beers after work on Friday.

"Joseph B. is a shoo in for Tool of the Year. A once in a lifetime
performance by one the industry's finest."
Gene Shalit- The Today Show

Joseph,
You take the cake.
The fact that you have teachers and an attorney in your family means
what?
The other customer stating you were being rude speaks volumes and sums
it up quite well.
Next thing you will tell us is your were late getting to a "meating".
He He He
Bill R.

I'm just frightened that the manager of a "fortune 500" company
doesn't know the difference between meet and meat, can't use complete
sentences, and expects us to feel pity after he unneccessarily
insulted the employees.

And yes, managing a Subway is that hard, when you have customers like
Joseph who give them a hard time about things they can hardly help.

There might have been a valid complaint in there, given that the
manager didn't try to be accomodating or make a promise for next time,
but when you start insulting the manager, you lose the rights to
complain, in my book.

It has nothing to do with your complaint, but since you brought it
up...

Fortune 500 companies in Texas include:
Blockbuster
Exxon
Dollar General

So for all we know, you're a gas station manager.

I also love how you admit your extreme rudeness, and include
eyewitness testimony to confirm it.

If it gets so bad that even other customers pipe up and tell you
you're being rude, then you ARE being rude. You even said that a
"fight almost broke out"! Over choice of bread?!?

Sometimes, reading these letters, I suspect there's another side to
things that might show the issue differently. In this case, the
poster makes it very clear he was making a disturbance of himself. By
the sound of it, he's lucky they didn't call security and have him
thrown out!

Wow. Apparently this OP is so clueless that he actually admits that
he made snotty comments to the person making his sandwicn ("making
sandwiches isn't 'rocket science'")
Then, he admits that another customer called him out on his rudeness
(whoever that was, they deserve free sandwiches for a year!).
Well, at least he won't be darkening Subway's doorstep any time soon.
And neither will his teacher and lawyer friends. Good thing, because
birds of a feather.....

Joseph, you are far and away the biggest blowhard I've ever
encountered and believe me, I've seen lots of em on this website!

First off, your over-exaggeration that they were "all out of bread" is
a bit over the top. The factual version of your story is that they
were out of the particular bread that you wanted. As they have 6 or 7
different types of bread, is it not possible that there are many other
people who like the same type of bread and just lucked out to come
into the store first? Crap happens - get over it.

Secondly, I guess your title of "manager at a Fortune 500 company"
wouldn't be the manager of Human Resources since your grasp of common
sensical themes and lack of people skills would eliminate you from
such a role. Regardless of how old the manager was, who are you to
make comments about his intellect and capabilities when you send an
arrogant rant like this to a company?

Thirdly, you've had problems there before? Why do you keep going
back? You have a lot of nerve insulting the manager for his lack of
wit when you're the moron who keeps going back to his store when you
knows you aren't getting the service you want!

Finally, I don't know how many people I have to say this to before it
finally sinks in - I wish Mr. Helpful would post it on the letter
writing page - You can't swear off ever frequenting an entire chain of
stores/restaurants/whatever for the rest of your life AND claim you'll
keep all 3 of your friends and relatives from frequenting there too
and expect to get any kind of response. You've already slammed the
door shut on yourself, offering Subway no incentive to make it right
with you.

I wouldn't hold my breath waiting for any of your demands to be met
given the rude and ignorant tone of your letter.

I'm guessing that the people near and dear to you are plenty familiar
with your jerkitude. Your telling them to not eat somewhere will
likely only encourage them to eat there. See:

Joseph B
+ has a problem with a place of business
________________________________________
= normal people will do fine there.

I'd love to know what Fortune 500 company you're a manager for . .
.you obviously can't spell or write (I just love "meet" on my
sandwich.

Just the fact that a customer said you were rude says it all . . .

You know, I didn't even finish reading your complaint because of your
condescending attitude and assininity. Yes, I just made that up.

If you're going to talk to sandwich artistes that way ("...making
sandwiches isn't 'rocket science'"), then you'd better pay close
attention to your sandwich, because you may get something "extra" (and
free!) in return for your superior attitude.

Go to H-E-double-hockey-sticks if that's how you're going to be out in
the world. Are you married? Do your wife a favor and divorce her.

Fine. Bye now, Mr. Big Important Manager Guy. Do let the door hit you
in the butt on the way out.

I say bravo to the person who told you you were rude. If I'm trying to
pick up some food on my lunch break, the last thing I need is to be
subjected to some moron throwing a tantrum like a 2-year-old over the
restaurant running out of the fixings to make your sandwich (which,
believe it or not, does happen occaisonally).

I can't help you with getting the manager fired, but I can offer you
an apology: I'm sorry you're so short-tempered that you have to make a
screaming melee when you can't get exactly what you want, and have
such an inflated sense of self that you think the lost business from
yourself and your friends and family is going to hurt Subway much.

That this is Dora's husband? Some people really need to come back to
planet earth. Sheesh

1. You were rude.

2. Who cares if you have friends/family that are teacher's or
Lawyers,what does that have to do with the price of tea in china? Or
in this case, your Subway visit.

3. It's meat not meet.

4. Again YOU were RUDE.

While it is a valid complaint that this location seems to run out of
certain items frequently (according to you), the fact that you
disparaged someone's job is completely inexcusable. Adding that
another customer felt the need to correct you makes it even worse.

No one should be fired over this, except maybe you from your "Fortune
500 company". With your letter writing skills, I'm sure they could
live without you.

The customer in line with you that commented you were being rude was
correct - - you were. And making fun of another person's job is also
very rude. I find it difficult to believe that you are a manager at a
fortune 500 company - - I'm curious - - are you in the "meet"
business? Sorry, but you sound like a pompous jerk and Subway won't
miss you (and the two teachers and one attorney).

I am glad you are such a powerful manager handling TPS cover pages all
day.
Obviously you are a lousy manager because you hear what you want to
hear. Another customer informs you that you are making an ass out of
yourself and you assume it has nothing to do with YOU.
Idiots like you that get those Son-In-Law positions are the reason
companies go bankrupt.

You were an obnoxious jerk in the store and you're equally obnoxious
in your letter. Kudos to the customer in line behind you for calling
you on it. For Subway's sake, I hope you'll stick to your vow never to
enter a Subway again.

By the way, making sandwiches may not be rocket science, but neither
is knowing the correct spelling of the word "meat" (see your last
paragraph). I always find it ironic when people like you think that
retail/restaurant workers are beneath you, but can't manage elementary
school spelling and grammar concepts. ("I will also tell all my
friends and family never to either." LOL.)

for a fortune 500 company manager it says a lot when you don't know
how to spell meat. i think you need to get down from your high and
mighty trip. for someone else in line to notice what a jerk you are,
that says a lot. i don't care if you are a bum or donald trump, you
don't treat people with disrespect. i know you didn't leave the store,
the manager told you to leave, and with that probably gave you the
complaint number. reality check nothing is going to happen to that
manager. they will and can prove that you were out of line. some
establishments do not let pretentious jerks like you treat their
employees like crap.

"I managed two Mcdonalds in my day and am currently a manager at a
fortune 500 company."

Can you prove this? Because I dont believe it at all.

"And today it was meet?"

They might sell "meet" at McDonalds but at Subway they sell MEAT.

They wont miss you. In fact, I bet they will be relieved to find out
you wont be going back.

Good for you for never entering a Subway again.

The job of Subway manager just got a bit less challenging.

"I was at Subway today in Round Rock, TX in front of the HEB Plus.
They were again out of the bread I wanted (on Sunday at 2 p.m. they
were all out of bread)."

Running out of bread after the lunch rush on a Sunday? My, what a
bizarre phenomenon. Perhaps you were in an episode of the Twilight
Zone.

"I mentioned that they are always out of everything and making
sandwiches isnt "rocket science". He said that they had been busy and
asked if I managed restaurants. I guess working as a 30 year old
Subway manager is challenging work."

At this point, I can't imagine why they didn't drop what they were
doing and jump across the counter to give you a great big hug. You
sound like a real fuzzy-wuzzy.

"At this point another customer in the line of six said I was being
rude. I think he just wanted me to shut up so he could eat because at
this point the older manager had stopped to argue with me."

Or perhaps he just wanted you to shut up because the sounds of your
lips flapping were getting on his nerves. I can relate.

"After a fight almost breaking out and the manager only detailing the
complexity of his job, I left the store."

Translation: After I fled the store in fear of being beaten up by a
30-year-old Subway manager, I am now writing this whiney letter from
the safety of my laptop.

"First of all, I will never go to Subway again. I will also tell all
my friends and family never to either (I have two members that are
teachers, another is an attorney)."

Neat. I have a friend who's a firefighter, and two who are cowboys.
What exactly does that have to do with anything? Not a damn thing.

"I would like the manager fired and an apology. I managed two
Mcdonalds in my day and am currently a manager at a fortune 500
company."

Oh, so let me guess. You're a manager of a Wal-Mart. Gee, really
challenging work. Isn't there a toilet you should be cleaning?

"As of today, I vow to never enter a Subway or promote their brand in
any way."

Too late. I think you promoted their brand quite effectively when you
vowed to never eat there again. Now I can't wait to eat at Subway.

What a snotty letter! The other customer in line was right, you are
rude.

Who cares that you are a manager at a Fortune 500 company? Do you
know how many people are? Wow, your family members are teachers and
one is a lawyer! Here in NY, that and $2.00 gets you on the subway!

Stores run out of things, especially right after the lunch rush.
Would you rather they made too much bread and then you got an old
stale piece? Then you would be complaining about that!

By the way Mr. Manager, it's "meat" and "McDonalds", not meet and
Mcdonalds and you double space after a period. I guess that someone
proofreads your letters in that big managerial job and corrects these
obvious mistakes.

You vow never to return to Subway again. On behalf of Subway
employees everywhere...Thank you!

As for firing the manager, get over yourself!

If I were the corporate member receiving this letter..my reply would
be:

Don't let the door hit ya.. where the good Lord split ya!! toodles!

What a rude letter.

I'm sure Subway won't miss you.

Don't forget the two teachers! Which, of course, make his spelling
errors all the more amusing...

Yeah, when the other customers are siding with the employees?
Give it up!