50v500 hdtv lcd bad light engine poor customer service no solution

Posted Thu February 22, 2007 11:52 pm, by Robert S. written to Hitachi Home Electronics America

Write a Letter to this Company

i paid several thousands of dollars for a 50v500 50" lcd projection hdtv a couple years ago. Now I find out there are hundreds of users that have problems with this tv. Mine has a blue blob on the screen that can't be fixed. According to my google searches and the av forums, it appears its the light engine. So, for some people, Hitachi is sending out a replacement light engine, but i still have to pay hundreds of dollars to get it installed. Seems like this should be a product recall issue, and should be repaired for free. It would be the right thing for Hitachi to do. Please advise.

Send a tech out to repair my tv at Hitachi's cost, as if it were under warranty or a product recall issue.

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Re: 50v500 hdtv lcd bad light engine poor customer service no solution by GUMBY Posted Mon December 24, 2007 @ 9:38 PM WHAT DID THEY EVER RESPOND TO YOU WITH AFTER THIS REQUEST???????????? Reply Re: 50v500 hdtv lcd bad light engine by Lee H. Mon February 26, 2007 @ 5:12 AM not so by Candyman68 Posted Wed March 7, 2007 @ 9:06 PM i dont agree. its a faulty defective product from the manufacturer. There should be a recall on these tv's AND the service centers know they aren;t going to make any money on the part, so they have jacked up the installation cost to over $500! what a scam! Reply 50v500 bad light engine by Hudracing Thu June 28, 2007 @ 10:09 PM Agree by GUMBY Tue December 25, 2007 @ 8:56 PM