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50v500 hdtv lcd bad light engine poor customer service no solution

Posted Thu February 22, 2007 11:52 pm, by Robert S. written to Hitachi Home Electronics America

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i paid several thousands of dollars for a 50v500 50" lcd projection hdtv a couple years ago. Now I find out there are hundreds of users that have problems with this tv. Mine has a blue blob on the screen that can't be fixed. According to my google searches and the av forums, it appears its the light engine. So, for some people, Hitachi is sending out a replacement light engine, but i still have to pay hundreds of dollars to get it installed. Seems like this should be a product recall issue, and should be repaired for free. It would be the right thing for Hitachi to do. Please advise.

Send a tech out to repair my tv at Hitachi's cost, as if it were under warranty or a product recall issue.


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by GUMBY Posted Mon December 24, 2007 @ 9:38 PM

WHAT DID THEY EVER RESPOND TO YOU WITH AFTER THIS REQUEST????????????

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by Lee H. Posted Mon February 26, 2007 @ 5:12 AM

There really isn't enough information given about the issue at hand.

Knowing the product is not under warranty and Hitachi is still willing
to send out a replacement light engine, to me, sounds like a great
gesture.

My advice would simply be to contact an authorized Hitachi service
center and pay them to replace the engine, as it sounds like the
manufacturer is doing a good job in meeting you half way.

Kudos Hitachi!

Reply

not so by Candyman68 Wed March 7, 2007 @ 9:06 PM

50v500 bad light engine by Hudracing Thu June 28, 2007 @ 10:09 PM

Agree by GUMBY Tue December 25, 2007 @ 8:56 PM




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