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MayTag Responds to an e-mail letter

Posted Thu March 1, 2007 12:00 pm, by Jo Ann G. written to Maytag Corporation

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I wrote a letter to Maytag through Planet Feedback concerning burned-out parts on my
two-year-old range. Within a few hours, I
received a telephone call from a Maytag representative offering to reimburse me for one of the parts in question upon receipt of a paid invoice for the replacement part. I was
very pleased with the positive and rapid response to my concerns. It has restored my
confidence in purchasing Maytag brand products.


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by sue johnson Posted Wed March 7, 2007 @ 9:03 AM

How did you do that? I have been calling, writing, & emaling Maytag
for months. They finally called (after I contacted the bbb) saying
that someone would be sent out to fix my "new" dishwasher that has
been a lemon from the start. That was a week ago and I haven't been
able to reach the person that called since.Duh!

Reply

by Pete Posted Sat March 3, 2007 @ 9:16 AM


We're always happy to see companies respond.

Thanks to you for sharing, and thanks to Maytag for responding.

- Pete

Reply

by Lee H. Posted Sat March 3, 2007 @ 3:12 AM

Jo Ann,

Thank you for this update.

You have, of course, found the same thing that many consumer magazines
report, Maytag is one of the leaders in home consumer appliances.

Enjoy the range.

Reply


Re: MayTag Responds to an e-mail letter by Venice Thu March 1, 2007 @ 11:28 PM

by Casmly Posted Fri March 2, 2007 @ 7:32 AM

Have you seen how many complaints there have been lately regarding
Sears and Maytag? I'd be weary myself.

Reply


I had the same experience shopping for two washers in two years... by Gino Fri March 2, 2007 @ 9:39 PM


I noticed that, too by Venice Fri March 2, 2007 @ 11:33 PM


I think it's like a "crap" shoot.... by Gino Sat March 3, 2007 @ 10:48 PM

by Bill R Posted Thu March 1, 2007 @ 9:04 PM

Jo Ann G.,
Thanks for stopping back to tell us of your restored confidence.
Bill R.

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