Continued problems with phone

Posted Wed March 7, 2007 12:28 am, by Marshall S. written to Sprint Wireless

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I have an acoount with 3 lines and my wife has an account with 2 phones on it. We have been with Sprint for over 4 years total. I have a treo 650 which I purchased over a year ago. The first 6 months I had it, I took it into have it fixed on several different occasions. Finally they were not able to fix it so I was sent another one. For the past two months I have taken my phone into the store to try and figure out why it freezed up after a call and I have to take the battery out and power it back up. They are not able to figure out what is wrong with it.

I asked the store manager to please either fix it or give me credit so I can buy the upgraded Treo 700. They told me that there was nothing they could do and that I would have to just purchase a new one. I told the manager that I can switch over to AT&T and I could sign up for their service and I could have my whole family on one account and they would give me a treo 700 for $199.00 each.

I am really upset that Sprint has not helped me with this phone that I have. I almost feel they force their clients to be dishonest and say they lost the phone to pay the $50.00 insurance in order to get a new phone. Unfortunetly I am honest and would not do that to just get a new phone.

I want Sprint to give me a treo 650 that I dont continue to have problems with or upgrade me to a treo 700 which is far more dependable.

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Re: Continued problems with phone by CrazyRedHead Posted Wed March 7, 2007 @ 12:57 PM With the phone being over a year old, the manufactures warranty is expired. Really the only option through Sprint is to buy a new one, or you can send it to the manufacture for repair, but you may end up paying for it. You said that you have insurance, have you called them up to see what your options are? You are out of warranty, Sprint has no obligation to you to either give you a discount on a new phone or to get it repaired. Reply