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Capital One's no longer in my wallet

Posted Sat March 10, 2007 12:00 pm, by Brian M. written to Capital One Financial

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To whom it may concern:

I recently closed my Capital One credit card account. After my account had already been closed, a transaction was processed by your company. That transaction was for a monthly service that I had already cancelled, and it should not have been processed by Capital One as I had already closed my account. Nonetheless, I have paid that transaction and will dispute it with the service provider that incorrectly billed me for the cancelled service. Having paid this $11 charge, the balance for my account is once again $0 and I would like my account closed, effective immediately. Please do not allow any further transactions to be processed on this account.

Additionally, Capital One billed me for an annual fee the same month I cancelled my account. Per Capital One's written policy, account fees are to be refunded if an account is cancelled within 30 days of the fee being assessed. As my account was indeed closed the same month that this annual fee was assessed, my account should be credited the amount of the annual fee that I was assessed and have paid. Please remit payment to me in the form of a check.

I wish to point out to you that it was these very types of issues that prompted me to take my business elsewhere. In my experience, your company has been unresponsive to my needs and has demonstrated little appreciation for my business. Consequently, I have recently transferred two auto loans to other lending institutions and closed my credit card account. My friends and family report similar problems with their accounts, and have stated concern regarding Capital One's poor customer service skills and apparent lack of customer appreciation.

I fully recognize that Capital One is not going to go out of business tomorrow because it has lost my business. But I certainly hope that you will realize that losing my business is merely a symptom of a much larger problem with your company's products and services, and the larger problem will eventually cost Capital One dearly if left uncorrected. I would recommend to you that Capital One take a good hard look at its customer service policies and business practices.

Please close my account and do not process any further transactions. Please report my account to the consumer reporting agencies as closed with a $0 balance. And please refund my annual account fee to me via check.

Thank you for your time and consideration of this matter.


Reply



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by Sarah H Posted Thu March 15, 2007 @ 12:31 AM

There's still credit card companies that charge anual fees?

Reply

Yep... by Joe Consumer Thu March 15, 2007 @ 12:39 AM
by dawniedawn67 Posted Wed March 14, 2007 @ 10:13 AM

My ex-husband received an offer from them about 2 years after his
bankruptcy had been discharged - it wasn't a great card. It had a
$300 credit limit to start and required a $100 security deposity. In
2002, after he'd had the card for 6 years, never was late, and had had
his credit limit increased to $1500, do you know they STILL would not
release the security deposit?

You'd better believe that the first card he was offered with no annual
fee and no security needed, that was the end of Capital One!

Reply

by rachelr Posted Tue March 13, 2007 @ 11:56 AM

Great letter. I hope they respond to you soon. Good luck!

Reply


Re: Capital One's no longer in my wallet by biomajor Mon March 12, 2007 @ 7:24 PM

Never been to Cheddar's... by Joe Consumer Mon March 12, 2007 @ 9:33 PM

by biomajor Posted Tue March 13, 2007 @ 8:13 PM

Great food, excellent prices and wonderfully fantastic service!

Ours in Hendersonville opened last Monday and we've already been twice
and I'd LOVE to go there again tonight!! The Chicken fried steak has
an onion ring batter so it's light and fluffy and only $6.99 and it's
HUGE and comes with 2 sides. I really just wish the croissants came
with the meal instead of Texas Toast, but you can order the Croissants
separately

Reply
by Joe Consumer Posted Tue March 13, 2007 @ 8:47 PM

You live in Hendersonville, TN?

Reply


Nope--Middle of nowhere LOL by biomajor Tue March 13, 2007 @ 9:21 PM

That's funny... by Joe Consumer Tue March 13, 2007 @ 9:31 PM


That is funny! by biomajor Tue March 13, 2007 @ 9:46 PM


OOPS by biomajor Tue March 13, 2007 @ 9:50 PM

That's not bad at all! by Joe Consumer Wed March 14, 2007 @ 6:59 AM


I know :) by biomajor Wed March 14, 2007 @ 7:58 AM
by Joe Consumer Posted Sun March 11, 2007 @ 7:28 PM

My Capital One account was one of my oldest credit card accounts.
When I opened this account I didn't have a lot of credit, and I was
approved for an account with an annual fee. Although I had the
account for years, Capital One would never waive the annual fee. They
gave me progresively better interest rates, but they never waived that
silly $49 annual account fee.

I kept the card open because it was one of my oldest. The age of your
credit accounts is a fairly significant contributing factor to your
credit score, so you benefit by keeping accounts open. Especially
very old accounts. But over the years I've acquired a good many other
credit cards that don't have annual fees, that have significantly
higher credit limits, and which also offer rewards. After these cards
had been seasoned for a few years, the age of the Capital One account
became less of a factor in my credit score. So when it came time to
pay the account fee once again this year, I closed the account.

Unfortunately, Capital One has not closed my account. They allowed a
charge to be processed on the account after it had already been
closed. They also have not reported it as closed to the consumer
reporting agencies, despite the fact that I closed this account over
two months ago. And they also have not refuned the annual account fee
that I paid (I paid it so that the account would be closed, and the
CSR told me when I closed the account that the annual fee would be
refuned).

I would just caution all of you to really pay close attention to your
Capital One accounts. Their customer service is average at best when
you're an existing customer. When you're no longer a customer, it's
non-existent.

Reply
by SZ Posted Sun March 11, 2007 @ 6:28 PM

I have to ask the same question as the one posed by Chris M. Who in
the world *pays* an annual fee for a credit card? If you are, you're
being taken!

Reply

I pay! by A. R. Mon March 12, 2007 @ 4:08 PM

Amex.. by Joe Consumer Mon March 12, 2007 @ 9:46 PM


Watch your mail VERY carefully..... by Gino Mon March 12, 2007 @ 11:20 PM

Yeah, I get those too. by Joe Consumer Mon March 12, 2007 @ 11:30 PM

Amex by A. R. Tue March 13, 2007 @ 1:59 AM

Oh yeah... by Joe Consumer Tue March 13, 2007 @ 7:03 AM

by D J Posted Sat March 10, 2007 @ 6:10 PM

This seems to be a common complaint with Capital One. If they can't
handle simple requests, like this, why should they be trusted to
handle anyone's business?

Reply


Guess I am lucky.. by Chris M Sun March 11, 2007 @ 5:31 PM




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