Popeye's Chicken Kept us Waiting!!

I'm a little late here, but awesome letter!

Wow... A letter of real understanding. of what a understaffed and
overworked have to go thru.
The letter writer is a true gem and should be cloned for compassion
and reality sessions for the rest of the general public..
This is the 1st time I've felt compelled to write something here that
was negative due to a somebody wanting something for nothing,making
unreasonable demands or just being stupid.
This young lady has made me smile and wish there was more like her.

WOW!!! Dawn is EXACTLY what the world needs more of. Can we clone
her???

thank you! imagine a CUSTOMER who understands! i work in a DT coffee
bar and while i don't expect anyone but us to understand what goes on
and how we can be understaffed and such, it's nice when they do and
you sound like someone i would LOVE to frequent my store.

Great, but if Popeye's reads this Brenda will probably be fired for
not managing the staff and having the proper number of employees
working at that time.

cool you! thank you for taking the time to complement this woman. if
every customer were like you, waitresses would walk around smiling all
the time.

Great letter, Dawn!

As soon as I saw the title, I immediately thought to myself "oh boy,
here's another person who had to wait 5 minutes and now wants free
chicken for a year..." It's so refreshing to see myself being wrong!

I agree with others on here who have said that if everyone was a
patient and understanding as you, the world would be a much nicer
place!

Kudos again, Dawn. If anyone deserves a free meal, it's you! Not
only for being inconvenienced, but also to take the time and write a
very well written complimentary letter.

You get my award for best posting and understanding person of the
year. I kept waiting for your letter to ask for something free, but
you didn't. I'm glad that you're a parent. I'm sure you're bringing
up children that will turn out to be very good citizens.

You are a breath of fresh air on this site which can get really,
really nasty at times. Posters and repliers the same.

If I owned a company, I would love to have you as a customer. You
rock lady!

Congratulations Dawn on turning a disastrous evening into a positive
experience.

Not everyone is able to see that sometimes slow service isn't due to
incompetence on the part of the employees, something as simple as
someone calling in sick can throw the major wrench in the gears (is
that the expression?) Anyway I'll bet when Brenda hears this
compliment she'll be floating for days.

WOW dawn, kudos for writing a letter like this one. in the restaurant
business not a lot of people can see and understand that sometimes
things happen and they can't get the service they expect. i thank you
for your patience and for taking the time to comnpliment them even
under the circumstances.

Allow me to speak on behalf of foodservice and retail workers who are
frequently met with situations which we must run around like the
proverbial chicken with our heads cut off:



------

We love people like this, who recognize that we are doing our best
with limited resources, and can stay so pleasant and kind through it
all. Pleas patronize our stores frequently!

Thanks for writing such a great letter. A class act all the way.

Thanks for writing this letter. I work in a pharmacy and we are often
busy and running around like crazy to try and fill the prescriptions
as quickly and as accurately as possible. More often than not we get
grief from patients that they have to wait too long. They can see
that we are obviously busy and doing the best we can but that does not
matter to some people. However, we do have patients that see and
understand and they wait patiently. When we finally call them they
thank US and make it a point to say great job!! Those are the people
who "get it". You are obviously one of those people, thanks!!

This is a great letter. This Brenda sounds like an amazing employee. I
hope she gets recognized.

Thank you for writing this, and for sharing it with us.

Good for the OP for recognizing the hard work of the employees that
take their job seriously enough to show up for work.

Dawn, I have to say your letter just blew me away! It's refreshing to
see someone putting themselves in other people's shoes and seeing that
difficult times CAN be worked out with teamwork and a good attitude. I
do hope they get a copy so they know their hard work was noticed and
appreciated. While most people WOULD overlook things you mentioned and
complain, You actually took the effort to commend good customer
service under difficult conditions.

This letter embodies everything a good letter should include.

Excellent Job.

This one deserves an award!!

hold one.. while I stand up!


This is a cyber standing ovation!!! Bravo Bravo Bravo!!!!

WOnderful letter.. wonderful attitude..wonderful person!!!

Good job to those at Popeye's and for the customers who can see that
being busy can and will happen!

Good luck to you!

Great letter!

This is an awesome letter, Dawn! I'm glad you took the time to
compliment their efforts!

It's so nice to see hard work not going unnoticed!

Dawn, you are one classy woman!

This is one of the best letters I have ever read on PFB. It
contains great points that people need to understand. Brenda and the
staff demonstrated the perfect attitude and behavior in a "crisis"
situation, which allowed you to make a choice as to whether or not you
wanted to stay and order or go elsewhere. And because you chose to
stay, you really don't feel like you have the right to complain. It's
perfect.

And I learned something from your letter. Popeye's has spicy chicken!
My family (not me) loves spicy food, and we have been looking for an
excuse to try the new Popeye's where we live. Thanks for the
recommendation!

I agree with everyone else - this letter is great.

This is an excellent letter. (Is this DawnieDawn?) Just excellent.
Thanks for taking the time to do this, Dawn. I hope you hear back
from them. I also would suggest that you forward this letter directly
to the restaurant so they can get the warm fuzzy feeling they deserve.
Good job!

I hadn't thought to send it to the restaurant - I will do that!

I hadn't ever thought to forward compliments to the location-- I will
in the future!

WOW!!!!

What an amazing letter. This clearly illustrates that just a bit of
patience and empathy can work wonders!

I hope they respond and thank you for recognizing Brenda, as well as
letting her know too.

It's good to see some understanding given the situation. If everyone
would be as understanding the world would be a better place.