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Popeye's Chicken Kept us Waiting!!

Posted Wed March 28, 2007 12:00 pm, by Dawn S. written to Popeyes Chicken & Biscuits

Write a Letter to this Company


On 3/27/06, I went to Popeye's Chicken at XXXXXXXXX in Jacksonville FL, at approximately 7:00pm. It took 30 minutes for me to order and receive my food; checking my bag when I got to the car, I found I had not been given my biscuits; and, when I got home, I found I had been given spicy chicken, not the mild which I had ordered.

However - this is NOT a letter of complaint!!

Popeye's was busy when we arrived. There were about 4 cars in the drive-thru line so we decided to go inside. There, we were warned by the manager on duty, Brenda, that she was the only cashier there. She was working the register inside, had one employee filling the orders, and another employee was working in the kitchen.

To watch them work was amazing - Brenda flew back and forth between the counter and the drive-thru window, greeting each customer pleasantly and apologizing for their wait. Brenda was proactive in letting the man in the kitchen know that he needed to make more chicken, biscuits, etc., while he also kept up with requests for fries and sandwiches. The gentleman filling the orders did so quickly, moving on to the next slip as soon as the previous one had been taken care of.

At no time did any of the staff seem frustrated, irritated, or short-tempered with the customers. One woman in line stormed out after waiting 5 minutes, huffing "This is ridiculous!", but myself and the other 5 people in line waited patiently. I'm assuming, like myself, they felt that waiting was no big deal when they could see that Brenda and the other two employees were doing an incredibly efficient job with the limited resources available to them.

When I went back for the missing biscuits, they were given to me quickly, and with a smile. The spicy chicken was a hit with my family - they generally don't like spicy food, but recieving it by mistake gave them the opportunity to discover that this preference does not extend to Popeye's chicken!

I will not hesitate to visit this Popeye's location again. Brenda is a very valuable asset to your company.

Sincerely,
A VERY satisfied customer!


Reply



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by MMM... Cookies!!! Posted Thu April 5, 2007 @ 6:49 PM

I'm a little late here, but awesome letter!

Reply
by Strange Magic Posted Mon April 2, 2007 @ 9:53 AM

Wow... A letter of real understanding. of what a understaffed and
overworked have to go thru.
The letter writer is a true gem and should be cloned for compassion
and reality sessions for the rest of the general public..
This is the 1st time I've felt compelled to write something here that
was negative due to a somebody wanting something for nothing,making
unreasonable demands or just being stupid.
This young lady has made me smile and wish there was more like her.

Reply

by mbe1974 Posted Sun April 1, 2007 @ 6:56 PM

WOW!!! Dawn is EXACTLY what the world needs more of. Can we clone
her???

Reply


by Cee Dub Posted Sun April 1, 2007 @ 12:02 PM

thank you! imagine a CUSTOMER who understands! i work in a DT coffee
bar and while i don't expect anyone but us to understand what goes on
and how we can be understaffed and such, it's nice when they do and
you sound like someone i would LOVE to frequent my store.

Reply
by A A Posted Sat March 31, 2007 @ 1:55 AM

Great, but if Popeye's reads this Brenda will probably be fired for
not managing the staff and having the proper number of employees
working at that time.

Reply


doubt it by Cee Dub Sun April 1, 2007 @ 12:00 PM

unfortunately by A A Thu April 5, 2007 @ 8:47 AM

by eydieville Posted Fri March 30, 2007 @ 11:01 PM

cool you! thank you for taking the time to complement this woman. if
every customer were like you, waitresses would walk around smiling all
the time.

Reply


by Beeracuda Posted Thu March 29, 2007 @ 10:03 PM

Great letter, Dawn!

As soon as I saw the title, I immediately thought to myself "oh boy,
here's another person who had to wait 5 minutes and now wants free
chicken for a year..." It's so refreshing to see myself being wrong!

I agree with others on here who have said that if everyone was a
patient and understanding as you, the world would be a much nicer
place!

Kudos again, Dawn. If anyone deserves a free meal, it's you! Not
only for being inconvenienced, but also to take the time and write a
very well written complimentary letter.


Reply

I must confess.... by dawniedawn67 Fri March 30, 2007 @ 12:18 PM
by Rhet Canter Posted Thu March 29, 2007 @ 7:37 PM

You get my award for best posting and understanding person of the
year. I kept waiting for your letter to ask for something free, but
you didn't. I'm glad that you're a parent. I'm sure you're bringing
up children that will turn out to be very good citizens.

You are a breath of fresh air on this site which can get really,
really nasty at times. Posters and repliers the same.

If I owned a company, I would love to have you as a customer. You
rock lady!

Reply

by EverydayBrennie Posted Thu March 29, 2007 @ 6:09 PM

Congratulations Dawn on turning a disastrous evening into a positive
experience.

Not everyone is able to see that sometimes slow service isn't due to
incompetence on the part of the employees, something as simple as
someone calling in sick can throw the major wrench in the gears (is
that the expression?) Anyway I'll bet when Brenda hears this
compliment she'll be floating for days.

Reply

by penelope Posted Thu March 29, 2007 @ 5:00 PM

WOW dawn, kudos for writing a letter like this one. in the restaurant
business not a lot of people can see and understand that sometimes
things happen and they can't get the service they expect. i thank you
for your patience and for taking the time to comnpliment them even
under the circumstances.

Reply

by Aimeyir Posted Thu March 29, 2007 @ 4:13 PM

Allow me to speak on behalf of foodservice and retail workers who are
frequently met with situations which we must run around like the
proverbial chicken with our heads cut off:



------

We love people like this, who recognize that we are doing our best
with limited resources, and can stay so pleasant and kind through it
all. Pleas patronize our stores frequently!

Reply

by snurli Posted Thu March 29, 2007 @ 11:02 AM

Thanks for writing such a great letter. A class act all the way.

Reply


by rxgirl Posted Thu March 29, 2007 @ 9:34 AM

Thanks for writing this letter. I work in a pharmacy and we are often
busy and running around like crazy to try and fill the prescriptions
as quickly and as accurately as possible. More often than not we get
grief from patients that they have to wait too long. They can see
that we are obviously busy and doing the best we can but that does not
matter to some people. However, we do have patients that see and
understand and they wait patiently. When we finally call them they
thank US and make it a point to say great job!! Those are the people
who "get it". You are obviously one of those people, thanks!!

Reply
by JuliePie Posted Thu March 29, 2007 @ 8:33 AM

This is a great letter. This Brenda sounds like an amazing employee. I
hope she gets recognized.

Thank you for writing this, and for sharing it with us.

Reply
by Cor H Posted Thu March 29, 2007 @ 8:22 AM

Good for the OP for recognizing the hard work of the employees that
take their job seriously enough to show up for work.

Reply


by Gino Posted Wed March 28, 2007 @ 11:40 PM

Dawn, I have to say your letter just blew me away! It's refreshing to
see someone putting themselves in other people's shoes and seeing that
difficult times CAN be worked out with teamwork and a good attitude. I
do hope they get a copy so they know their hard work was noticed and
appreciated. While most people WOULD overlook things you mentioned and
complain, You actually took the effort to commend good customer
service under difficult conditions.

This letter embodies everything a good letter should include.

Excellent Job.

This one deserves an award!!

Reply

Thanks..... by dawniedawn67 Thu March 29, 2007 @ 7:45 AM


I wish more people had the same attitude. by Gino Sat March 31, 2007 @ 12:39 AM

by Nayda Badillo Posted Wed March 28, 2007 @ 11:37 PM

hold one.. while I stand up!


This is a cyber standing ovation!!! Bravo Bravo Bravo!!!!

WOnderful letter.. wonderful attitude..wonderful person!!!

Good job to those at Popeye's and for the customers who can see that
being busy can and will happen!

Good luck to you!

Reply
by Mike Holly Posted Wed March 28, 2007 @ 9:52 PM

Great letter!

Reply


by MA Loper Posted Wed March 28, 2007 @ 4:16 PM

This is an awesome letter, Dawn! I'm glad you took the time to
compliment their efforts!

It's so nice to see hard work not going unnoticed!


Reply
by franese Posted Wed March 28, 2007 @ 4:07 PM

Dawn, you are one classy woman!

Reply

by Venice Posted Wed March 28, 2007 @ 4:04 PM

This is one of the best letters I have ever read on PFB. It
contains great points that people need to understand. Brenda and the
staff demonstrated the perfect attitude and behavior in a "crisis"
situation, which allowed you to make a choice as to whether or not you
wanted to stay and order or go elsewhere. And because you chose to
stay, you really don't feel like you have the right to complain. It's
perfect.

And I learned something from your letter. Popeye's has spicy chicken!
My family (not me) loves spicy food, and we have been looking for an
excuse to try the new Popeye's where we live. Thanks for the
recommendation!

Reply


by tickytack Posted Wed March 28, 2007 @ 3:25 PM

I agree with everyone else - this letter is great.

Reply

by RedheadWGlasses Posted Wed March 28, 2007 @ 1:31 PM

This is an excellent letter. (Is this DawnieDawn?) Just excellent.
Thanks for taking the time to do this, Dawn. I hope you hear back
from them. I also would suggest that you forward this letter directly
to the restaurant so they can get the warm fuzzy feeling they deserve.
Good job!

Reply

Yes! by dawniedawn67 Wed March 28, 2007 @ 1:32 PM


I did the same thing with my compliment to Verizon... by Firebrat Tracy Wed March 28, 2007 @ 2:37 PM


Great idea by Erin M. Fri March 30, 2007 @ 10:37 AM

by Firebrat Tracy Posted Wed March 28, 2007 @ 1:05 PM

WOW!!!!

What an amazing letter. This clearly illustrates that just a bit of
patience and empathy can work wonders!

I hope they respond and thank you for recognizing Brenda, as well as
letting her know too.

Reply


by SiouxFan Posted Wed March 28, 2007 @ 12:12 PM

It's good to see some understanding given the situation. If everyone
would be as understanding the world would be a better place.

Reply




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