Chili's Missed An ENTIRE Entree

For those who said check the bag -- it was supposed checked by the
staff!

For the person in Macon -- recommend all you want. The people here in
town know when others are passing through and those who live here.


As for those who mentioned getting freebies, its clear that is what
you are after! Not all of us are out there for something, we simply
voice what happened. sheesh!

I once ordered food from Chilli's and when I got home there was no
food in the bag. Only napkins and two plastic forks. I was outraged
to say the least. I called the President of Chili's and he was so
upset about the incident, he flew in the corporate chef who prepared
dinner for not only my family, but the entire neighborhood just in
case I complained to everyone that I know, and then the possibility of
losing business from a lot of people. In hindsight, I should have
asked for my own franchise. I'm pretty sure I would have received
one, plus the chefs dinner. Obviously I deserved it.

Hey next time, check the bag. Like everyone else stated, an entire
entree is hard to miss.

it happens. and sometimes it happens a lot. i'm thinking you need to
find another restaurant since this has happened before. by the way,
by simply performing the patent pending "Eydie's quality check" you
can forestall future disasters. It works like this: "Check the order
before you leave."

I would expect that you would (assuming you kept frequenting the
location) carefully check your order before leaving. A whole entree
would take up considerable space and weight, so I would think it would
be easily spotted as missing.

I'm sorry. I wanted to believe this story. But I have decided it
can't be taken seriously. You're vocabulary isn't bad, as using the
word prevalent isn't that prevalent. However, you weave a tapestry
full of slip knots, IMHO.

I have a hard time believing this letter. I used to travel through
Macon a lot and frequented this particular Chili's quite often. On the
rare occasion when something went wrong, the managers were always
apologetic and fixed the problem right away. This was only about a
year ago so unless there has been major turnover, I can't imagine the
establishment being as poorly run as the OP makes it out to be.

Just my 2 cents and then some...

Wow a manager deceptively acting like a server on a phone call? Did
she at least try to disguise her voice? Just curious I guess.

The one here usually does a fine job and yet I always check before I
get home. They may have missed a line item by mistake, but can you see
their problem too? Not everyone is honest like you and people will
purposely take something out, go back and say it was missing. If I
check right there before leaving (I know it's a hassle) They will see
for themselves it indeed IS missing.

Wow that's too bad. This happened to us at a pizza place once they
forgot a kids meal we called them when we got home they said we can
come by to pick it up but we weren't going to go out again (our
loss).
Since then we started checking our take out food. They are so busy at
these places they are bound to forget something once you point
something out they immediately fix the problem.
Don't listen to the other people (they must have great experiences all
the time that they can't sympathize) you have every right to be upset
and not to frequent that particular restaurant anymore.

Since your experience shows that this is an entree-forgeting Chili's,
why didn't you check the bag before you left? And the manager didn't
give your money back for something you paid for but didn't get?

I don't believe it for a second.

I don't think the manager believed them and that's why they didn't get
their money back. Perhaps they've complained about the same thing
before and he started to suspect "shenanigans". (always wanted to use
that word)

To counteract this letter, I am advising all of my friends to eat at
Chili's more often.

You mean a whole entree, as opposed to only forgetting half of one?

Spend as much time checking your order as you do fishing for freebies,
and your problem should be solved. Multi-million dollar companies
don't care about five people and a handful of their friends.

This is without a doubt, the most creative way to pretend to not ask
for freebies when you really are asking for freebies. I'll have to
remember that.

Several other commenters have already pointed out that it seems odd
that you would continue to frequent this location if you have
repeatedly had problems - and just what was the outcome when you
complained to management the previous times?

You also mentioned that you were refused getting a refund for food you
didn't get. So I'm wondering, were you actually charged for this food
and they gave it to you after the fact? Or did they never ring it up
and you were insisting they comp a portion of the remaining bill for
the oversight?

I just can't imagine any manager refusing to refund a guest for food
they never got!

While I think that shorting you a meal is unacceptable, I get the
impression there is more to the story that's not being told.

Is this really the second or third time this happened or are you
hoping for a free meal. Because if this happened before one would
expect you to check the bags.

This is the second or third time it happened and you have not learned
to check your order before leaving? Unreal. You need to check any
takeout order to ensure accuracy because, no matter where, mistakes
happen.

You cannot force your friends not to go to Chili's. We like Chili's
and would continue to go no matter what a friend told us.

Wait, wait.
The second or third time?
And you're still not checking the food before you leave?

(I know, I know, you shouldn't have to - in a perfect world - but if
you insist on patronizing this place after getting stiffed more than
once, not checking the order is kind of a no-brainer...)

I doubt your friends are really going to stop eating there on your
say-so, regardless of what they say.

The situation was simple. You bring your order back inside and ask to
speak to someone.