Treated Like Royaltee By Hyundai Until It Came Time For The Warrantee

The Service Manager , from the posted replies , sounds like he was
angry already and just trasfered his anger at the customer and caused
the entire problem. Too bad the fight you saw in the parking lot
was'nt mentioned in the letter because it would show that the Service
Manager was in an angry frame of mind before you even spoke to him.
Its not the dealer and its not the car. Its the Service Manger that
caused the problem, This Service Manager will continue to lose his
temper with customers and cover it up for years to come . He will get
raises and praises and this dealership will never figure out that this
Manager is a liability.

I'm an owner of a 2004 Hyundai Elantra, and it's a great little car
considering how much it cost and the options I got for the money.

I would never ever rule out an entire car company just because of what
one dealer does. My dealer here in Albuquerque has politely honored
all warranty-related issues (there have been two) and they have given
me free oil changes and car washes several times too. All routine
maintenence I've had done they've also done equally well, quickly, the
same day. Maybe it's because I'm probably one of the rare customers
that could walk in, pick the car, and buy the entire thing outright. I
dunno.

In any case, I've had no problem with those Hyundai motor co nor have
I heard of anyone having problems with them at any of the NM
dealerships. Hyundai has really reformed itself - their cars have
worked their way so that they're now tied with Honda in reliability
according to Consumer Reports (source:
http://www.usatoday.com/money/autos/2003-03-11-cr-picks_x.htm).

To the OP: I'd find a different dealer, bud. Hopefully they'll help
you out. Also, I'm really impressed that you've got so much
self-control. I would've keyed some cars on they way out. ^_^

Don't give up on Hyundai yet. But if you do, Mitsubishi is supposed to
be really good about honoring their warranties, and their cars are
supposed to be well made anyway. At least their ultimate performance
machine the Lancer Evolution is.

Good luck!

Just want to point out that the customer used great self conroll when
the Service Manager ripped his shirt. Unfortunatly some customer with
less self controll will not only deck the manager in a future
retaliation but be arrested as well. This manager needs anger
management ASAP. I think the hot tempered manager caused the problem.


I still think the dealership is less than honest based on other things
, but the matter could have been handled better.

Not the first time I have heard of Hyundai not honoring their supposed
wonderful warranty. Once you buy the car, they would rather never see
you again, if you are looking for something for "free", i.e. should be
covered under warranty.

They are not an honest company, and the dealerships who franchise them
are often not honest either (like many dealerships). This is why
before you buy a car,it is a good idea to get recommendations from
friends or family on what dealerships are honest,in addition to which
cars have a reputation for reliability.

I am finding this story hard to believe.

Also, please make up your mind as to whether or not you want to
misspell "royalty" and "warranty."

The Service Manager is John , but you won't get anywhere with him. The
Owner is Joe Sr. This is a tough group . Next time find a mainstream
dealership. Ts not the car its the dealer

...

Merely saying you were treated in an abusive fashion isn't going to
get you anywhere without detail. Assaulted? Come on, now. I'm
gathering from other posters in the know that this is not a stellar
dealership, but I HIGHLY doubt you were assaulted.

The people at the dealership where I got my Hyundai are the biggest
shysters in the universe. I will never buy a Hyundai product again,
and am looking to purchase a new car in the next year.

Don't get me wrong - I LOVE my car, but the hassles you get from the
dealership is not worth it.

I know the dealer well. I would not buy from them. They are on Route 1
near staples.

Karl,
Taking to the Sales Manager will probably get you no where.
While there is "manager" at the end of the title it pertains to
managing sales.
You need to speak with the General Manager, Managing Director or if
you get real lucky the Owner.
If you feel that you were manhandled and have witnesses to that the
law should be contacted.
Bill R.

I guess you do have a point. The warranty should have still been good.
You have to make sure you read all the fine print. You have to be very
careful who you buy cars from. They can easily screw you over!

Also, if an assault did happen, then the police should have been
called. If someone put their hands on me like that I would have called
the cops instantly!

Karl J.,
This won't help with the personnel issues but I've pasted the Warranty
Page from the Hyundai Site.
Stop back and let us know how this pans out.
Bill

http://www.hyundaiusa.com/global/warranty/warranty.aspx

Of course you were treated like royalty (note correct spelling) when
you bought the car, they wanted your money.

I can't comment on the warranty (again correct spelling) issue because
I don't know what you were trying to get fixed. Sometimes certain
things are excluded. I know Ford does not cover brakes and routine
maintenance items.

As far as the altercation goes, I was not there so I didn't see what
happened.

Very difficult to comment based on the information in your letter. Did
you read the warranty very carefully? Are there limits or conditions
of any kind? What is the exact nature of the problem that caused this
chain of events to come into motion? I find it very peculiar that
someone used enough force to tear a garment(to any degree) and the
person in that garment NOT contact the police. This is assault in the
least and possibly assault and battery. And in the end all you are
demanding is not a warranty repair, but to fire te service person,
get compensated for a new shirt and a letter of apology.

Is it written anywhere that you must go to the dealer you purchased
the car from for warranty repair? (Hint: If there indeed IS a valid
warranty issue, ANY Hyundai Dealer can do the job)

In this case Karl used self controll because he chose not to retaliate
when the Service Manager ripped his shirt.

Some day that service manager is going to lose his temper with the
wrong customer , unfortunatly that customer will be arrested.

A couple of questions:

1. Did you buy this car new or used? I'm not seeing this info in your
post.

2. How long ago did you buy the car?

3. What is the problem, and is it completely covered by the warranty?
We took our van in just before the warranty expired and the service
manager was in complete awe of the Chrysler warranty we had in our
hands. It basically covered every component except gas, oil, and
tires. We had read the warranty carefully before we scheduled the
service appointment--if it wasn't covered, we'd go to an independent
shop.

Are you sure that the repair would have been covered under the
warranty?

I agree that the service personnel should have let you speak your
piece and should not have assaulted you.

...is typical of Kia/Hyundai. It's a great "looking" warranty.
However, my parents and sister has both owned multiple vehicles from
them. They will make every excuse in the book not to cover an
applicable item under warranty. I will not purchase one and fall to
the advertising.

Good luck!

If this happened to me, I would be more concerned with the repair and
the remaining time of the warranty than I would my shirt or a letter
of apology. Those are interesting requests.

Do you have a witness to the alleged assault?

Why haven't you filed assault charges? You should have called the
police immediately, unless there's more to this story...