Coupons

Nest time this happens.........call the police

They should probably change the fine print to say "One coupon per
order."

I don't eat at BK often, but when I do it is often with another
person, and we often have one-per-customer coupons. As long as we are
both there when the order is placed, we are allowed to ring the order
up together. Have never had a problem doing this. One per customer is
completely different than one per transaction.

If you wanted to avoid all the confusion why did you not ask what the
best way to handle the coupons before the order was rung up?

why didn't you just have everyone rung up seperately upon learning
that was their policy? you said you were trying to be considerate of
other customers, yet you held up a line to argue about HOW they honor
their coupons?

I think there is a big difference between one per customer and one per
party or per transaction. To me, three people do not equal one
customer.

Interesting how you're berating everyone for making baseless and
personal attacks when the only comment pulled from this thread was
YOUR vile, revolting attack on another poster.

Care to explain your logic?

i worked for BK when i was a teenager. the registers aren't made to
handle what you want them to do. they did honor their promotion, just
not exactly how you wanted them to.

From what I read in your letter and your reponses to others here..you
have confusion on what a customer is.

Lemme see if I can explain it..there are three people.. or a gazillion
people. Everyone says what they want. The total is rung up on ONE
receipt. Only ONE person takes out his/her wallet and pays. That is
considered ONE transacton.. ONE order...ONE customer. The coupon
stated one per customer. One person payed =one customer.

Now, I have had coupons that specifically said "good for up to 4
people," if that had been the case you would be correct. But, it said
one per customer. The cashier was correct, the manager was correct and
you are not, in this case.

When using coupons, always always ALWAYS read the fine print.

"One coupon per customer" means one coupon per order. Common sense.
The coupons were valid - - the manner in which you were trying to use
them wasn't. You tried to get around the terms and conditions printed
on the coupon and were denied - - get over it.

...that you've dragged his name into this ridiculous matter?

Your complete lack of decency and tact in your responses aside - there
is one thing I just can't understand:

You say your intention was to save time and effort by ordering
together, yet, you also mention that the lunch rush didn't come in
until the END of your transaction.

So I still don't understand why you couldn't have just had them
separate the transaction if it meant the difference between using the
coupons or not. I'm having a hard time seeing what the big deal
really was over this.

If it was me and I was most concerned with saving my money with the
coupons, I wouldn't have cared how many transactions they wanted to
split it into.

& the comment about trying to be courteous taken in light of your
responses here is just laughable.

Wow. I am impressed with your ability to stay mature when responding
to the opinions of the other commentors! You truly are the type of
person that makes a mother proud

I want to make something very clear. When I read your letter, for the
most part, I agreed with your premise. I even sympathized with the
frustration of dealing with policies that often seem designed to make
life difficult.

Then I read your replies to other posters, and any sympathy I might
have felt for you just disappeared. I would call your replies
childish, except that I hesitate to insult children (most of whom
display more sophistication and sensitivity than you appear to
possess) in such a manner. Certainly, you are portraying yourself as
hateful, petulant, and petty.

Putting together your little tantrums here with your description of
events at Burger King, I'd be willing to bet that you're leaving
something out of your story. I'd be willing to bet, in fact, that you
went in there and pitched a fit when the policy was explained to you.
You probably threw out some personal insult that you thought would be
hurtful enough to make the person at the register do what you wanted,
or at least feel bad about themselves.

You may not realize that these are characteristics that generally are
not well-liked by others. You may not be aware that displaying this
kind of behavior when you don't get your way nearly guarantees that no
one will want to help you. More likely you don't care. More likely
you enjoy going through life behaving this way, so that when you don't
get your way you have more reasons to whine and complain. Quite
frankly, I'm not impressed, and if your behavior here is anything like
your behavior in Burger King, I for one am glad you left there
unsatisfied.

Please be clear. I'm writing this while waiting for my coffee to
brew. It's a good way to wake up the brain cells before heading off
to class. When I'm finished, I will forget all about you and your
petty little life, go out, and live my own. I wouldn't want you to
think I lost any sleep over people like you. In fact, if it hadn't
been for your attacks on others here I probably would have read this
letter wholly without comment, and in all fairness I am replying more
to show those you have attacked that I am in agreement with them than
out of any hope that you will ever realize how very wrong you are.

I think it's basically already been answered. So, uh... yeah, what
they said!!!

You seem to understand everything about what happened. An order is
everything bought in one transaction. One coupon per order. There is
no mystery here. The manager offered exactly what they should have:
void the order and start over with three orders. You didn't approve.
I'm sorry; come back and play our scratch-off game and you may end up
feeling special.

My guess is, since the rush had begun, it would mean having to get
three warm bodies back in line with one coupon each. An instant hassle
because three people would have to go to the end of the line and wait.


Unjust and Intolerable under any circumstances, afterall, two warm
bodies at a table and one warm body with three coupons presented after
the order was placed entitled you to get three coupons redeemed on one
order, you know, to save time.

if you wanted to use all the coupons.. u should have paid seperately.
The cashier and manager were just following the rules for the specific
coupon. but if you all had b1g1 coupons.. how many meals did you
order? thats what is confusing me.

I'm in agreement with you, one customer means one customer, not
necessarily one sale. I understand what BK is trying to prevent, but
it should have made that specific on its coupons. Although I do think
maybe the software for the register didn't allow multiple coupons on
one ticket, but the manager wasn't able to explain that to you.

Hopefully you saved your coupons and can go back and have them rung up
individually. They do not take multiple coupons for one order.

Apparently someone has a problem with not getting things exactly his
way...
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
298088

Unless you work at THIS Burger King you do NOT know exactly how their
POS system works. If you are truly a restaurant manager you would
know that establishments assign their own rules to their systems when
they purchase them.

They did honor their promotion just not exactly how you wanted them
to.

I didn't write this letter to get anything for free. The point of
writing the letter was to at the very least give them an opportunity
of modifying their coupons because this situation was unneccessary.
The point is they would have to honor the coupon if we went through
the drive thru. There were three restaurant managers there who are all
compentant individuals that know this computer system, recognize
policies, and complained courtiously and effectively then disagreed
with the managers attitude and refusal to honor the promotion. It was
ridiculous to think that she would allow herself to get audited with
an unnecessary void for absolutelty no reason. People ask why we
didn't want to replace our order, we could've have done that, but why?
We already had our total and the orders were on the grill, why
uneccesarily void an item to prove a point?

I really don't understand what you're complaining about. The manager
did not refuse to honor the coupons and did offer the alternative of
reordering. Are you complaining merely because the manager refused to
do it the way you wanted? Do you let your customers tell you how to
do your job?

If you had presented the coupons upfront, which I assume you did not
do and that's what caused the problem, the orders would have been
placed correctly in the first place, you would have been able to use
the coupons, and been out of there in a lot less time than it took to
argue about it, and then write a letter. Considering you're a manager
yourself, I'm surprised you're not more flexible.

There's a reason for this rule, and I know they didn't intend for your
situation to be punished, but that is how it has to be.

However, in your desire to be curteous to others and speed things up,
your insistence on debating the matter with a manager only slowed
things down.

And it was worth the hassle to take time to debate the rule with the
manager, but not worth the hassle to reorder to save money for all
three involved?

Sorry but if the coupon states one per customer than it's one per
customer, end of statement. Why should it be any different for you?

They honored their promotion just fine.

If you have three customers all paying for the same transaction as
one, then you can only use one coupon because it's ONE SALE.
I don't see how that's so hard to comprehend.
I'm willing to bet that their registers won't allow for more than one
coupon per transaction, anyway.

Next time you have coupons and start feeling all courteous, just order
seperately and save everyone involved the headaches you induced this
time.

If there were 3 of you, then wouldn't you have to order 6 meals to get
the 'buy one, get one' deal?

When they told you it was one per customer, then that's when you
either decide to save the other coupons for later or pay seperately.
It's just that easy.

They did honor their promotion, you just chose to apply it
incorrectly.