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Damaged Electric Range

Posted Wed April 11, 2007 12:19 pm, by Eldora C. written to Maytag Corporation

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We purchased a Maytag electric range. We brought it home and when we unboxed it the sides and front were damaged. The box did not have any damage to it, so this could not have happened during shipping in my opinion. There would have had to be damage to the box with the severity of the damage to the range. We called customer service who sent someone out to repair the damage, but when he called to get authorization to purchase the parts they were denied. I previously sent a letter on this site and Maytag didn't even have the courtesy to reply. Then today I received a letter wanting me to sign up and pay for an extended warranty. Why would I pay for an extended warranty when they won't even honor the warranty that came with the range!!!

I want them to acknowledge the damage and repair it. This was not caused by us as the purchaser, and due to the condition of the box it was shipped in I don't believe it could have been done by them either, due to the fact that the severity of the damage to the range could not have possibly been done without damaging the box.


Reply



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by Pax Posted Wed April 18, 2007 @ 5:01 PM

I don't understand you. When you saw the damage, why didn't you send
it back? A repaired range is NOT a new range. Now you will pay for a
"new" range that is not new, but repaired.

Reply


Precisely ... by Lee H. Wed April 18, 2007 @ 8:38 PM


Maybe I can answer that by Venice Wed April 18, 2007 @ 8:47 PM


Perhaps.. by Harleycat Thu April 19, 2007 @ 9:14 AM

by PaintedLady Posted Tue April 17, 2007 @ 4:30 PM


Reply

by PaintedLady Posted Tue April 17, 2007 @ 4:44 PM

Eldora,
as someone who is employed by a "home improvement warehouse", I agree
with your impression that the damage most likely occured pre-packaging
(boxes show at least a crease, unless the damage is only a slight
dent). However, your best chance at a resolution lies with the
retailer, not because they are at fault for the damage, but because
they are the ones who want to keep the retail customer happy
(especially one they sold a product with "hidden damages" to, try that
phrase with them). As a retailer, they have much more pull with the
manufacturer and can get the damaged item "RTVed" (returned to the
vendor), and refund your money or replace your product without
affecting their bottom line, while keeping their customer happy.

Reply


Wow, Lady! by DragonflygrrlTheGreat Tue April 17, 2007 @ 9:44 PM


See the difference? by Venice Tue April 17, 2007 @ 11:38 PM


Wow! Now there's a good idea! by Lee H. Wed April 18, 2007 @ 12:40 AM


Honestly, I'd rather deal with a two-year old by Venice Wed April 18, 2007 @ 1:23 AM


Oh, I get it perfectly fine. by Lee H. Wed April 18, 2007 @ 7:15 AM


Lee, by PaintedLady Wed April 18, 2007 @ 11:12 AM


You rock, Painted Lady! :) by DragonflygrrlTheGreat Wed April 18, 2007 @ 12:31 PM


Painted Lady by Venice Wed April 18, 2007 @ 3:54 PM


Great useful information Painted Lady by >Leanne< Fri April 20, 2007 @ 5:12 PM


I can see why.... by Gino Wed April 18, 2007 @ 9:43 PM


this was in reference to two year olds in response to Venice..don't know how it ended up down here...i made a boo boo !!!;) by Gino Wed April 18, 2007 @ 9:44 PM


No, you did right, Gino! by DragonflygrrlTheGreat Wed April 18, 2007 @ 10:00 PM


Thanks dragonfly ....it IS confusing N/T by Gino Thu April 19, 2007 @ 5:09 PM


Very good sound advice Painted lady by >Leanne< Fri April 20, 2007 @ 5:07 PM

by PaintedLady Posted Tue April 17, 2007 @ 4:30 PM

Eldora,

Reply


Wow... by PaintedLady Tue April 17, 2007 @ 4:50 PM


by RedheadWGlasses Posted Tue April 17, 2007 @ 1:46 PM

Lee, maybe you're not aware, but there is FREE PORN on the internet!
For real! Why don't you redirect your time and energy to obtaining
some of that stuff and leave poor letter writers alone.

Reply

Hey Red... by TwinkleToes Tue April 17, 2007 @ 2:56 PM


Why yes, yes I do. ; ) by RedheadWGlasses Wed April 18, 2007 @ 1:33 PM

by Lee H. Posted Mon April 16, 2007 @ 10:46 PM

With all respect, you should accept the fact that your deception is
now over. I may not have been the one who brought it to the surface,
but at least it was exposed. Trying to shift the blame is what I
would consider despicable behavior. I was actually surprised that
you, or part of one of your alter-egos would even allude to your
actions.

Along with your deceptive behavior, the OP has finally admitted that
this item was sold as a clearance item and was therefore not available
for exchange. Under such circumstances it is now understood why the
retailer may not be willing to refund the purchase. If the product
was supposed to be new, there is no question the retailer would have
been willing to refund the purchase.

I would hope this has taught you the importance of being respectfully
truthful to posters. If you wish to continue your charades with
multiple accounts, well that is unfortunate. At the very least,
however, you should consider how you're addressing their issues.

Reply


I will break this down for you...really...slowly by DragonflygrrlTheGreat Mon April 16, 2007 @ 11:04 PM


I think that might have been too fast by Venice Mon April 16, 2007 @ 11:27 PM


You may just want to try this...really, really slow. by Lee H. Tue April 17, 2007 @ 12:21 AM


"Another poster pointed out the similarities that later proved to be true. " by Venice Tue April 17, 2007 @ 12:32 AM


Gosh, Lee... by DragonflygrrlTheGreat Tue April 17, 2007 @ 12:46 AM


How Cowardlee, but I expected no better. You're slipping a lot Lee, by Gino Tue April 17, 2007 @ 12:54 AM


Wow by Slightly Moping Courtney ! Tue April 17, 2007 @ 3:40 AM


Also, you can tell when we visit your myspace page by RedheadWGlasses Tue April 17, 2007 @ 1:44 PM


Clearance Item by Harleycat Tue April 17, 2007 @ 10:29 AM


Aw, now that i know you're retarded, you seem so cute and harmless! n/t by RedheadWGlasses Tue April 17, 2007 @ 1:42 PM


You grouped me with some fine people by Gino Wed April 18, 2007 @ 9:22 PM

by Venice Posted Mon April 16, 2007 @ 3:52 PM

The proof is in the pudding... or should I say PROFILE.

Pick a name and open one.

What's the problem Mikey? Can't decide which name to choose? What
are you hiding? What are you so afraid of? Do you think seeing it in
writing will put all of you over the edge? I hate to be the one to
tell you this, but you left that edge a long time ago.

It's time for you to face the fact that you have no credibility here
any longer. You're just making a fool of yourself. Save what's left
of your pride, if any, and move on. Maybe you'll get lucky enough to
find another site where you'll get away with your antics, at least
until someone notices, because it's not going to happen here as long
as I'm around.

And don't bother coming back with a new name. You're simply not
creative enough to pull it off.


Reply


by Nayda Badillo Posted Sat April 14, 2007 @ 12:40 AM

I hope you didn't throw away the box! I agree with others here.. call
the retailer, first. See what they say and then go from there!

I got 10% off a washer (not maytag) becuase of the same thing. The
dent was on the top of the dials so no big deal to me. It worked and
the extra discount was good.

Good luck to you!!! I hope they resolve your problem!

Reply


Good suggestion Nayda. by Lee H. Sat April 14, 2007 @ 5:22 AM

by tater30 Posted Fri April 13, 2007 @ 7:41 AM

Eldora, try calling the retailer you purchased the range from. Most
will exchange it if you explain the issue to a manager.

Reply


Now there's an idea! (n/t) by Lee H. Fri April 13, 2007 @ 11:42 PM


Here's another one by Venice Sat April 14, 2007 @ 1:13 AM


...Or by Lee H. Sun April 15, 2007 @ 3:00 PM


Allow me to interrupt.... by Gino Sun April 15, 2007 @ 5:28 PM


I find it interesting by Venice Sun April 15, 2007 @ 5:58 PM


Are you seriously blind to the fact that you just described YOURSELF? by Venice Sun April 15, 2007 @ 5:52 PM


Ahh... by Lee H. Sun April 15, 2007 @ 11:01 PM


Mike, I'm not kidding anymore, you really do need help by Venice Sun April 15, 2007 @ 11:19 PM


Too late Red, by Lee H. Mon April 16, 2007 @ 9:43 AM


Do you need to borrow a shoehorn? by RedheadWGlasses Mon April 16, 2007 @ 1:26 PM


Ehhhh..... by Gino Mon April 16, 2007 @ 7:07 PM
by Sam Jefferson Posted Thu April 12, 2007 @ 11:27 PM

i wanted to clear up some controversy and the absolutely childish
behavior being demonstrated here. i've read a few messages like this
one and it demonstrates nothing more than a lot of behavior that
drives others away from using services like this website.

i work indirectly in the appliance industry and deal with situations
like this regularly.

To Gino, Venice, Red.,

What this Lee is explaining seems correct. the appliance may have
physical damage, but this is something most appliance makers won't
cover under warranty. I believe what was being said is that some
appliances are sold scratch and dent. these appliances are not
available to be serviced under the regular warranty - PERIOD!

If the product was to be sold new and arrived damaged then the
reseller needs to take responsibility for it. This is where Eldora
is wrong is trying to force the issue through maytag. She should be
returning it to the reseller. Why she isn't is not known. She
doesn't say. But this is absolutely why the appliance maker doesn't
deal with such problems.

Lee,

it is possible that maytag might cover the damage, but you're correct
in not going to them first. they should go to the reseller first and
the item would be exchanged. thanks for not retaliating.

to all of you,

if you want to drive people from this website you are doing a good job
of it.

Reply


I appreciate the post Sam. by Lee H. Fri April 13, 2007 @ 12:02 AM


Sam by Venice Fri April 13, 2007 @ 1:06 AM

Sam by TwinkleToes Fri April 13, 2007 @ 9:41 AM


Hi Sam by Gino Fri April 13, 2007 @ 4:26 PM


Kumbaya! by RedheadWGlasses Fri April 13, 2007 @ 4:54 PM

Don't forget about the visual enhancing herbs... by TwinkleToes Sat April 14, 2007 @ 12:08 PM


I'll bring the marshmallows by Venice Sat April 14, 2007 @ 5:03 PM

We can have a campfire afterwards... by TwinkleToes Sat April 14, 2007 @ 9:26 PM


I'll bring the Whine and DOHrito's....have the Waaambulance ready too...N/T by Gino Sun April 15, 2007 @ 5:47 PM


Hahahaha n/t by Venice Sun April 15, 2007 @ 7:11 PM


Shove it, Sam by RedheadWGlasses Mon April 16, 2007 @ 1:27 PM


So now now every time some one corrects you, you're going to tell them to "shove it"? by Lee H. Tue April 17, 2007 @ 12:24 AM


What are you talking about? by RedheadWGlasses Tue April 17, 2007 @ 1:42 PM


Exactly! by Lee H. Wed April 18, 2007 @ 12:23 AM


You're just being ridiculous. by RedheadWGlasses Wed April 18, 2007 @ 1:47 PM


Believe it or not, I actually agree with you n/t by Venice Wed April 18, 2007 @ 4:29 PM


by Gino Posted Thu April 12, 2007 @ 9:47 PM

Eldora,

I'm so sorry you were so unfairly treated by a PFB poster. It's just
their way of bullying people because they must have no other outlet.
You have every right to expect fair treatment. You paid for a new,
fully functional, unblemished appliance and don't let anyone tell you
you are wrong.

Have you tried contacting the retailer? Some companies value their
customer base and are willing to act as a go between with their
suppliers.

Maytag's website has a contact us option to file your complaint
directly along with the model number etc... perhaps they may help.

http://www.answers.com/topic/maytag-1

This link has the story and history of the company, but better yet, a
phone AND fax number and street address to contact Maytag (Now a
division of Whirlpool)

My only advice would be to forward your PFB letter along with photo
copies of any supporting documentation (model number, reciept where
purchased, etc)

Reply


forgot to add by Gino Thu April 12, 2007 @ 9:51 PM

by Venice Posted Thu April 12, 2007 @ 5:47 PM

Gino, this site wouldn't be the same without you and your entertaining
yet insightful comments. I hope you stick around for a very long
time.

Reply


I'm not going anywhere soon..... unless by Gino Fri April 13, 2007 @ 4:30 PM


See what I mean? by Venice Sat April 14, 2007 @ 12:58 AM


Next to "Maytag Pinata" my second favorite activity it to bring some levity to PFB. N/T by Gino Sun April 15, 2007 @ 5:36 PM

by SueMagoo Posted Thu April 12, 2007 @ 12:18 PM

wow! this is obviously maytag's fault. i hope they replace your
range.

Reply


by Lee H. Posted Thu April 12, 2007 @ 7:57 AM

In 1907, Frederick Louis Maytag entered the washer business with one
goal in mind: to build quality appliances from durable and
long-lasting materials. That ideal holds true today for Maytag's full
line of household and commercial appliances, from washers to
refrigerators to ranges and cooktops.

Throughout the past one hundred years, Maytag's suite of quality and
dependable appliances has grown to include new and innovative
products. But the company has never wavered from its founder's
steadfast commitment to quality. That's why today, Maytag washers last
longer than any other brand on the market.

F.L. Maytag once said "never let the company forget its responsibility
to deliver quality machines to the public." As always, Maytag
continues its relentless pursuit to build the highest-quality and most
dependable machines for you, the customer.

Reply


Apparently the only thing you are any good at by Venice Thu April 12, 2007 @ 8:02 AM


Wow, Lee knows how to use GOOGLE!!! by RedheadWGlasses Thu April 12, 2007 @ 8:40 AM


Frederick Louis Maytag is smiling from heaven by Gino Thu April 12, 2007 @ 3:14 PM

by Venice Posted Thu April 12, 2007 @ 3:59 AM

This is a very common problem with Maytag appliances. My refrigerator
came out of a box that was in perfect condition, and yet the door of
the refrigerator was dented. The deliver guy told me Maytag knew it
was dented, but since the door was installed in the wrong direction,
they probably just shipped it that way, knowing the door would have to
be switched. I guess it never occurred to them that another delivery
would be an inconvenience to me.

My Maytag stove was also damaged. There was a very deep scratch right
on the top, and over it was placed a sticker, so I didn't see the
damage until the delivery guy left and I took the sticker off. A new
top was ordered, but when the technician attempted to install it, the
top didn't fit. He kept banging on it until it finallly went on. The
stove stopped working as soon as the warranty expired. I will always
feel that all the banging caused the stove to suffer a premature
death.

I won't even bother you with the story of my Maytag washing machine,
but needless to say, Maytag struck out three times, and I will never
give them another chance again.

By the way, there are numerous letters complaining to Maytag about
damaged appliances coming out of undamaged boxes, so it obviously is a
common problem on the part of the company.




Reply


I must be lucky.. by Harleycat Thu April 12, 2007 @ 9:50 AM


Since the washer came with the house by Venice Thu April 12, 2007 @ 5:55 PM

by Lee H. Posted Wed April 11, 2007 @ 11:59 PM

I was happy to read your letter Eldora, and think I may be able to
shed some light on your difficulties.

First, it is important to understand what warranty coverage is and how
it is handled. When you are given a one-year warranty from the
manufacturer, it is offered as a LIMITED warranty. Maytag, being one
of the leaders in appliance manufacturing, offers this standard with
most of its products. This warranty covers the regular use of the
product, free from defect in the mechanics of the appliance. It does
NOT cover aesthetics, especially that which may be caused by abuse or
misuse.

Understanding this, you can now understand that, regardless of where
YOU THINK the damage was done, the solution lies directly with the
retailer you purchased this through. You need to contact them as soon
as you are able, as they may have certain regulations on returning
said merchandise.

Hopefully you will find this very helpful and lead you to the proper
solution.

Reply


It doesn't take a rocket scientist by Venice Thu April 12, 2007 @ 3:42 AM


You may be considered Schizotypal by Lee H. Thu April 12, 2007 @ 7:39 AM


Stop with the fairy tales by Venice Thu April 12, 2007 @ 7:58 AM


SCHIZOTYPAL... good job .Now spell "Bosch" for us !!N/T by Gino Thu April 12, 2007 @ 3:41 PM


Lee, you're completely wrong by RedheadWGlasses Thu April 12, 2007 @ 8:48 AM


I always by donno Thu April 12, 2007 @ 8:21 PM


Has anyone told you by RedheadWGlasses Fri April 13, 2007 @ 4:05 PM


Ahhh there's the Lee H. I've come to know..... by Gino Thu April 12, 2007 @ 3:38 PM


You are wrong! by Harleycat Thu April 12, 2007 @ 4:48 PM

warranty by Eldora Campbell Thu April 12, 2007 @ 6:10 PM


Hello Eldora by Venice Thu April 12, 2007 @ 6:17 PM


Precisely by Lee H. Sun April 15, 2007 @ 2:38 PM


So why waste valuable time with this response??.... Preciselee!!!! by Gino Sun April 15, 2007 @ 5:43 PM


Then why is Maytag ignoring her... by Venice Sun April 15, 2007 @ 7:44 PM


What is... by Lee H. Sun April 15, 2007 @ 11:09 PM


We don't know by Venice Sun April 15, 2007 @ 11:21 PM


Maytag by Lee H. Mon April 16, 2007 @ 9:33 AM

Lee by Eldora Campbell Mon April 16, 2007 @ 12:38 PM


Eldora by Gino Mon April 16, 2007 @ 4:31 PM


Yes Lee, look in the mirror(s) by Gino Mon April 16, 2007 @ 4:03 PM




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