Horrible Company and Horrible Service

I called because I got an error message ordering a PPV movie. The
movie would not go through on the phone. I pressed the button for
customer service. The recording stated that I WOULD BE CHARGED $5 TO
SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE! I could not order the
movie in any other way. The customer service representative herself (
who did not speak understandable English or understand me well) told
me she was charging me $5 to speak with her! The movie went through
briefly and went out again. I cancelled my service after 4 and 1/2
years of perfect payments they harassed me and made me pay $17 per
prepaid label to RETURN THEIR USED EQUIPMENT...... This is DISH
NETWORK CUSTOMER SERVICE.

I agree completely!

I'd been considering getting satellite for awhile now, but they sound
like a truly awful company and one to stay away from. Stoned
employees showing up at your house? $5 for not having a phone line?!
That sounds truly terrible!

After working for some time as a Direct TV customer service rep, I can
tell you that Direct TV is no better. There was a recent ad about how
Direct Tv's prices have increased three times the amount of inflation.
I believe it. I dont know if it holds true for Dish Network, but I
know that with Directv, the installers are not employeed with Directv
directly. I am not a spokesperson for Dish Network, but I dont Directv
is a much better choice.

Don't forget:

Horrible Letter

You don't have them anymore - you're threatening to bad mouth them to
everyone and you've (presumably) kept them from getting a contract at
your company. I think you've spewed enough venom over this; now let
it go.

If you aren't serious about improving customer relations, don't waste
the bandwidth on a tantrum like this.

There is no fee for talking to reps. There is no fee for UPgrading.
There IS a $5 fee for DOWNgrading or making any changes which result
in a lower monthly bill. So if you upgrade by adding Showtime, but
take off HBO and Playboy in the same call, you're charged $5.

Yes, there is a $5 fee for not having a dual tuner receiver
permanently connected to a landline. You may not like this, but trust
me, its cheaper than the rise in cost that would come if we had to
track down and deal with every customer that uses these dual tuners to
run 2 households for the price of one. And believe me, there are
THOUSANDS. Just one more instance of a few bad apples spoiling it for
everyone. If you dont want to pay the fine, connect a phone line or
choose to have 2 single tuner receivers vs 1 dual tuner.

Btw, hun, Dish is in works to BUY DirectTV. They could (and would)
about 20 times over. THey're working on the legal issues (monopolies
and whatnot) but as soon as they can, they will. Direct is dying out.
Did you know they RENT their satalittes from Dish? So, dont worry,
you're still using Dish in the long run! :P

I think it's kind of silly to just have a cell phone. For example,
what if there is an emergency and I can't find my cell phone. That
land line sure doesn't go anywhere, it just stays on the wall :-p.
Second, it would be too expensive with just a cell! I can get a
landline cheaper than having a cell with all the extra minutes I'd
need!

We had cell phones before and hated them so we got rid of them
completely. Then I started going out on Saturdays while hubby was
bartending and he would have to call our friends to find me... so we
got phones. I dislike mine though. I hate people bugging me all the
time and only my close friends and family have the number.

How so? With just a cell, you're not paying for two separate phone
lines.

As for not being able to your cell in an emergency, well... most
people are able to keep track of theirs (not to imply you cannot - it
just seems like a bit of a lame reason to need a landline. Nothing
wrong with landlines, of course, but I do think they tend to be a bit
passe.)