Horrible Company and Horrible Service

I called because I got an error message ordering a PPV movie. The
movie would not go through on the phone. I pressed the button for
customer service. The recording stated that I WOULD BE CHARGED $5 TO
SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE! I could not order the
movie in any other way. The customer service representative herself (
who did not speak understandable English or understand me well) told
me she was charging me $5 to speak with her! The movie went through
briefly and went out again. I cancelled my service after 4 and 1/2
years of perfect payments they harassed me and made me pay $17 per
prepaid label to RETURN THEIR USED EQUIPMENT...... This is DISH
NETWORK CUSTOMER SERVICE.

I agree completely!

I'd been considering getting satellite for awhile now, but they sound
like a truly awful company and one to stay away from. Stoned
employees showing up at your house? $5 for not having a phone line?!
That sounds truly terrible!

After working for some time as a Direct TV customer service rep, I can
tell you that Direct TV is no better. There was a recent ad about how
Direct Tv's prices have increased three times the amount of inflation.
I believe it. I dont know if it holds true for Dish Network, but I
know that with Directv, the installers are not employeed with Directv
directly. I am not a spokesperson for Dish Network, but I dont Directv
is a much better choice.

Don't forget:

Horrible Letter

You don't have them anymore - you're threatening to bad mouth them to
everyone and you've (presumably) kept them from getting a contract at
your company. I think you've spewed enough venom over this; now let
it go.

If you aren't serious about improving customer relations, don't waste
the bandwidth on a tantrum like this.

Guess I'll go with cable then.

First... unless they told you they were stoned, that is a VERY serious
allegation to make.

Second, I have a standard phone line. Everyone I know has a standard
phone line in addition to their cell phones. How old are you?

Third, I have had Dish for 3 years and NEVER had a problem. Perhaps
it's the way you speak to them that is the problem?