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my 2nd bad camera

Posted Mon April 16, 2007 10:00 am, by Lisa K. written to Hewlett-Packard Company

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I purchaced a HP photosmart m517 in Nov/Dec at a discount price as a replacement for my other hp camera that was out of warrenty and the hard drive went out. This camera was supposed to be an upgrade and I had a warrenty on it for 3 months but its 5 months now and about 3 weeks ago it quit working. I called the company and the rep said that it was over a thousand days out of warrenty which is impossible since I have only had it 5 months. That was it no further looking into it to see if he could find out what was going on or nothing he couldnt do any more for me.

I want to send this camera back and get a full refund.


Reply



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by Cee Dub Posted Sun April 22, 2007 @ 11:53 AM

Word of Advice: Don't buy HP digital cameras. The only thing HP
knows how to do is make printers and they should stick to such. Get a
new camera that is NOT an HP.

Reply
by Angelic Princess:) Posted Wed April 18, 2007 @ 11:25 PM

Get a Nikon camera.. They are great. I bought one and I bought one as
a christmas present for my parents, of course with the extended
warranty just incase. ALWAYS get the extended warranty when possible.

Reply


Wrong by RedheadWGlasses Thu April 19, 2007 @ 2:07 PM
by Bulletin Bully Posted Wed April 18, 2007 @ 9:52 AM

HP Cameras are horrible. We bought my inlaws one for Christmas and
they have to change the batteries every 20 pictures or so. And they
are using the batteries HP suggests. Come to find out my step son's
mom has the SAME camera and has the SAME problem.

Reply


Helpful information! by Lee H. Wed April 18, 2007 @ 9:25 PM


You could learn a lot from this woman, Lee H. by Gino Thu April 19, 2007 @ 12:23 AM


I appreciate that Red (n/t). by Lee H. Thu April 19, 2007 @ 11:19 AM


:) glad to help,...I get the jest of that! N/T by Gino Thu April 19, 2007 @ 6:23 PM

2 sets of batteries for most cameras? by Bulletin Bully Fri April 20, 2007 @ 9:26 AM


Sorry -------Bulletin Bully? by Gino Sun April 22, 2007 @ 1:25 AM

by billt Posted Tue April 17, 2007 @ 3:12 PM

The original warranty is based on the date of manfacture, unless you
register the camera. It looks to me like you purchased a refurbished
camera as the replacement, and then never bothered to register the
M517. At that point the manfacturer goes to the original date to
determine the items eligability for service.

Regardless, you admit to the camera failing after the 3 month
warranty.

As others have said, you should have considered the extended warranty.
When I shop for electronics, I always work on the basis that the
manfacturers warranty is inversly purportional to their faith in the
quality of the product.

A 90 day warranty is always a red flag that says :DO NOT BUY THIS!!

The old adage is You get what you pay for.

Reply

by Aimeyir Posted Tue April 17, 2007 @ 1:35 PM

OK, well, you bought it at a discount. That usually means part of the
reason you pay less for it is because a) it's a discontinued model
they want to get rid of, or b) it's a refurbished model, which means
it already broken once. In either case, it's like buying an "as is"
item. It's more likely to break, or have problems, which is why the
manufacturer won't usually put a long-term warranty on it. Besides,
even by your own admission, you had the 2nd camera for 5 months and
only a 90 day warranty. Regardless of the thousands of days it was
out of warranty, if it's past 90, no deal. Your best bet is to see if
you can get it repaired or replace it on your own dime. Sorry, but
that is your bad.

Reply

by Blackrack Posted Tue April 17, 2007 @ 8:20 AM

As a rule, I don't buy anything from HP. We bought our computer from
them two years ago, and we had more problems with it than any other
computer before or after it.

No matter how far the camera is out of warrenty, it is still out of
warrenty, case closed.

Reply


by Harleycat Posted Tue April 17, 2007 @ 8:08 AM

It sounds to me like you purchased a refurbished camera at a discount
price and they are basing the warranty on the date the camera was
originally manufactured. If that's so, it only came with a limited
warranty.

Who did you buy the camera from?

Reply

by Lee H. Posted Mon April 16, 2007 @ 11:17 PM

Actually, I purchased one of these same cameras last Christmas season.
What a great camera! It is my second HP digital camera, the first
being a 315; rated one of the best values in the market during its
day.

As everyone else is pointing out, you purchased this camera at
discount and with only a ninety-day warranty. If you wanted a longer
backing on the camera, you should have considered purchasing an
extended warranty. Whereas you did not, you are due nothing and will
be required to replace the camera yourself.

I would still consider an HP camera, especially whereas it sounds like
you may prefer one that is based upon AA battery power. In place of
that, you may consider a Sony, especially if you want a camera built
around lithium powered batteries. The benefit here is finding
replacement batteries in the future. Budget yourself at a starting
price of $200 for the camera, another $20 to $50 for additional memory
and about $65 for reasonable warranty coverage. Adding all of this
together, approximately $300 should get you into a reasonable photo
package.

As I also believe someone else has stated, digital cameras do not come
with a hard drive, so stating such is rather ludicrous. You should
never state something that you do not know is true.

Reply


are you kidding? :P by Heartbroken Courtney . Tue April 17, 2007 @ 8:19 AM


Or how about by Venice Tue April 17, 2007 @ 3:57 PM


Holy Vinece you mean... by Lee H. Wed April 18, 2007 @ 7:38 AM


Are you talking to yourself? by Here's my .02 Cents . Wed April 18, 2007 @ 8:21 AM


You bet I will Sugar Cakes. by Lee H. Wed April 18, 2007 @ 9:17 PM


Sugar Cakes? by Gino Thu April 19, 2007 @ 12:20 AM


This from a person using multiple accounts? by Lee H. Thu April 19, 2007 @ 11:27 AM


Doctor, heal thyself. by RedheadWGlasses Thu April 19, 2007 @ 3:06 PM


Oh Pot Kettle Black.... by Gino Thu April 19, 2007 @ 4:19 PM


Wait a minute by RedheadWGlasses Thu April 19, 2007 @ 4:31 PM


Next stop... by Venice Thu April 19, 2007 @ 6:22 PM


If this is your way of trying to make friends by Venice Thu April 19, 2007 @ 4:34 PM


Deary vs Sugar Cakes? by Gino Thu April 19, 2007 @ 11:45 PM


I'll say it by Venice Fri April 20, 2007 @ 12:00 AM


One camera for each boob by >Leanne< Fri April 20, 2007 @ 12:28 AM


Sugar Cakes by Official Resident of The Netherlands ! Fri April 20, 2007 @ 9:40 AM


Holy Vinese Batman, where's our Valise? Oh Venice maybe? by Gino Sun April 22, 2007 @ 12:53 AM

by CrazyRedHead Posted Mon April 16, 2007 @ 10:33 PM

sounds like to me that the warranty was based off of either the
manufacture of the first camera or the manufacture of the second one.
Whatever date code that they use shows that this camera was made over
1000 days ago, the time that the camera sat on the shelf added to the
time that you had it may be why it comes out to over a thousand days
old.

Reply


by MA Loper Posted Mon April 16, 2007 @ 8:04 PM

The first thing that came to my mind is whether you sent in the
registration on the second camera? That might explain the discrepancy
in the dates.

The second thing I didn't understand was you mentioned a hard drive on
the original camera. Most cameras I've seen have removable or fixed
media that act as memory rather than an actual hard drive. Did the
internal memory somehow become corrupted?

I would almost say you might be able to at least get some remedy by
attempting to return the defective camera to wherever you bought it,
but if it was at a discount, I'm taking that to mean it was a
clearanced model.

Personally, I would never buy an HP camera. They make fabulous
printers, but the cameras, not so much. And this particular camera
was only rated marginally at best (and that was almost 2 years ago)
http://www.pcmag.com/article2/0,1895,1868050,00.asp

But the comment about sending it back for a full refund? 'Fraid not.
You didn't pay full price for it in the first place and you've used it
for at least 4-5 months, so, no, you don't get a full refund on a
clearance model camera that you used.

Reply

by RedheadWGlasses Posted Mon April 16, 2007 @ 7:48 PM

My guess is the warranty isn't based on when you acquired the second
camera, but when you acquired the FIRST camera.

Reply

by rxgirl Posted Mon April 16, 2007 @ 12:12 PM

HP made cameras! Wow you learn something new everyday. The camera is
out of warranty, I am sorry! I know it is frustrating and I hope that
they do something to fix this for you, but I do not think you are
entitled to a full refund and I do not think they will offer you one.
Please let us know what resolution if any they offer you.

Reply




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