our horrible stay

I'm not sure, having read the thread, if "My wife and I checked in on
4/14/07 at the Tropicana Atlantic City, we were given a room at a rate
of $409.00 in the West tower." means that they paid for the first room
at $409 and were then moved or if the "we were given" means that the
first room, at $409, was comped.

A friend of mine is a professional poker player (like, it's her job,
she pays legal taxes, etc. on the money). She's regularly comped
rooms in the better hotels because she, and the other people playing
(also comped) are a draw to the hotel. If she got a room like this,
under the current agreement with the hotel, she would, I believe, be
as entitled to another room as someone who paid for his room.

I was comped meals in a casino when I was attired in such a way
(non-slutty, mind you) that people were actually coming into the
casino to look at me. The meal sucked, but it wasn't worth the effort
of complaining because I was so amused that people were so interested
in lil ol' me that the casino thought it was worth money. That's just
one of my weird stories, and has nothing to do with being comped as a
professional. (I don't think that writing - part time - or paralegal
rates a comped room!)

I'm heading to Vegas tomorrow for a seminar. Had I not been comped my
full seminar admissions, I would NOT be staying at the hotel, on the
Strip, where the group booked a block of rooms. Holiday Inn is
perfectly adequate for my hotel needs - which are Internet (not even
free at the fancypants place I'm staying!), sleep, and shower. In
that order. (Last time I stayed, I stayed at the closest chain hotel
and walked - gasp, WALKED - to my destination. I saved only about
$30/day, but that's a lot to me - and I walked in the sunshine.)

You had a decent letter until the gimmee grab at the end. What
happened? Did you gamble to much and now are hurting for cash. You
got your compensation, and now you want more. You don't want much, do
you?

That place is a total PIT, always check trip advisor websites before
booking, almost every comment was negative about this place. If I was
paying that much I would definately have been (BLEEP) about it also.

So, your wife and you had such a good time that the headboard fell
off. I wouldn't complain about that. After all it is a great story
to tell your buddies: "Yeah, and when we woke up in the morning the
headboard was on the floor!" You'd be the envy of the office.

Housekeeping and maintenance may (possibly) be under par, but
management did a great job and comp'd you a $400+ room. You want
more?

You stayed at the hotel for free and you're asking for another free
stay? Seriously?

I've never stayed at this place, however I have had similar
experiences and I usually consider a "comp" a form of apology.
Especially after so much going wrong. I'm not saying to not give them
a second chance, but you chose to stay and got your money back.

Granted, I would have been upset had I paid that much for a room and
things weren't up to par. However, once you got a hold of management,
they did take care of the situation. You didn't have to pay anything
for your less than wonderful stay. Was a letter to the hotel
management in order? Probably didn't hurt to let them know what
happened so that they can check up on the maintenance and cleaning
staff. Was your request for a free night warranted? No. Had
management not comped you for the night you did stay, I would not have
blamed you for requesting compensation. However, since you accepted
compensation, that was equivalent to agreeing that they "fixed" the
problem. I've complained to companies before and have received
freebies, however I never ask for them. I find that companies are
more receptive to letters not fishing for freebies.

once again, you were doing fine until you got the "gimmees." The
front desk, as you stated, was pleasant and they took care of your
immediate needs. This definitely needs to be brought to the attention
of management and you are to be commended for doing so. But you
already got your room comped. You aren't owed anything else.

"I would like a written apology and perhaps the Tropicana can offer to
make it right by offering us a stay in the future at no cost."

I am sooooo sorry you had a problem at the hotel.
There's the written apology, and mine is worth more than the hotel's
because it is completely heart felt.

They already made it right by comping the hotel.

"unless the hotel offers something spectacular to win our business
back."
You must be the greatest customer in the whole world to make a
statement like that.

I've had my fun.

But I think I'll stop feeding the troll and quit responding to
sunshyne. She's a tool. Tools belong in the shed. They most
certainly don't require my time or attention.

It got what it wanted and we all had fun. Let's not let it turn into
another Adam. It's a tool. Maybe it will just put itself back in the
shed if we stop repsonding. It will think it won and will go home.

Yeah, that would have upset me too. I think that what would upset me
the most is the sense I would have gotten, from the 20-minute wait and
the "We're very busy" response, that this wasn't a big deal to the
hotel.

But I'm not sure why, after dealing with the issue on the spot, you
are now trying to get more. If it wasn't enough for them to comp the
room, why didn't you bring it up with them then? Or at the very
least, when you checked out? If I were the person dealing with you on
behalf of the Tropicana, and you contacted me after I thought we'd
dealt with the matter to ask for more, I would be wondering whether
you would be asking for something else even if I gave you the written
apology and the free stay.

The hotel already knows what you think of the maintenance and
housekeeping staff (and why that's what you think), and I would
imagine that the people running those services have heard about it.
And I suspect that you are not losing enough money in the right places
for them to be desperate enough to keep you as customers that they'll
bend over backwards to satisfy you. So if you do not think they
handled the problem well, then seriously: go to the Trump. Problems
happen everywhere, but the way they're handled can make a big
difference.

True story...

Hubby and I went out of town for a concert that we were very excited
for. We check in and I go to hop in the shower so I could get
ready... and there are pubes in the tub. PUBIC HAIR.

We go to the front desk, get a new room. Go to our new room and the
bathroom is gross to say the least. There was toothpaste in the sink,
junk in the garbage... it was obvious that they had not cleaned the
bathroom (though the linens all smelled fresh on the bed so we stayed
in the room... we only had 2 hours before our show and had to eat
still) so we complained to management and got comped...

That's it. End of story. You know WHY it's the end of the story?
Because I don't deserve more then I put in. Just like the OP doesn't.

I don't think you're owed a free night's stay at all, because you got
a free night. But $409 for a crappy hotel room? What a rip-off!

I've stayed at that hotel and a friend of mine is a dealer downstairs.
The rooms are just ok unless you are comped for gambling then you
really get the good stuff. Did you get up to the pool? It's pretty
nice up there. My kids love it.

You got an apology and they comp the room. Asking for anything else is
just silly. Stop trying to get a free stay.

Did'nt you read his letter? His second stay was miserable. The room
was unclean and poorly maintained. He deserves compensation.

.

Unbelieveable.

A truly awful stay that was rightfully comped.

And STILL wants more.

God, but I hate greed.

They comped your room but that wasn't enough?