Rude CS reps will not cancel my service or stop trying to debit my credit card!!

Posted Thu April 19, 2007 11:51 pm, by Rita S. written to Vonage

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Had Vonage for 9 months. Nothing but trouble. Now cannot get them to cancel. Keep trying to debit my bank card. Have called Customer Service many times and written many emails. No results. Rudest reps I have ever delt with. Keep trying over and over to put you through to Tech Support no matter what you tell them. They get loud, mean and have even laughed at me. 3 weeks of this and I still have not gotten it canceled. Emails tell me to call. Calling gets me furious. Site says 24/7 cust. ser. NOT TRUE! You can get tech support but cust. ser. only 8-8 Mon.-Fri. They want to charge me to disconnect something that has never worked right. When it goes out it takes our computers with it and it is hours or days before the vonage divice resets itsself so we have no computers either. I have probably spent a whole weeks worth of hours in the floor unhooking and rehooking up all their mess in the last 9 months. But when you call them and want it disconnected they will do ANYTHING and say ANYTHING to keep you on the line (using up my cell phone mintues) trying to get you to try more crap. And then you check the site only to see that they still have not disconnected it. This has went on for weeks. I would never reccomend them to anyone. Stay far far away. I had to cancel my bank card to get them to stop trying to debit it. They were trying to do this every couple of days and I have found from looking on the web that they are doing this to others too. And the first thing they do if you are successful in getting them to cancel is slap your debit/credit card with a huge charge. I have written the CEO of the company today. Hope that gets results. Can I sue these guys for harassment or something? I swear it is that bad.

Cancel my account. Apologize for their rude, hateful, obnoxious customer service reps. Fix website to say that only tech support is available 24/7. Put the truth as to when customer service is available on site. Compensate me for all the headaches and time and misery they have put me through, not to mention the expense of all the calls waiting and talking to their reps with NO results except shouting matches.

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Re: Rude CS reps will not cancel my service or stop trying to debit my credit card!! by halah Fri April 20, 2007 @ 4:57 PM reply to halah by Rita Smith Posted Mon April 23, 2007 @ 12:20 AM sorry I do not understand. What do you mean when you say you get what you give? For 9 months I bent over backwards to be nice to these people, always calling tech support and working with them. Tech support was helpful but who wants to be spending time every few days or weeks unhooking and rehooking up the vonage device. And it knocks out our computers and we have to do without them until the vonage device decides to reset itself. Sometimes it takes days. When I am with Tech Support I have to run back and forth from room to room checking the phone and computers seeing if it is now working since everything is not in the same room as the vonage device. Not easy for someone with a torn meniscus in their knee needing surgery. And even if I was a sprinter I simply should not have all this trouble. I have did this so much I can tell you the troubleshooting steps by heart. Sometimes they work and sometimes they don't. And it ALWAYS goes right back out again soon anyway. I am tired of it. So why can't they just cancel and be done with it? I am not the only one having this problem with them. Go to any site that does this kind of stuff and you will see that Vonage has many complaints just as bad as mine. These reps have did everything in their power to make my life miserable for the last 3 weeks. And all because I want to simply cancel their service. I hope they lose in court and go under. There are many other VOIP services springing up out there to try. Maybe they will learn from Vonage what NOT to do. Reply