Poor Customer Service Leads to Office Depot Boycot

there are always expiration dates on coupon cards. As to if you
bothered to read it is your problem. After making copies and using
THEIR paper, you have to pay for it. Thats like using resume paper off
the shelf to make copies and not buying it. better customer service?
sounds to me like she was pretty nice about it. She told you you
coulnd't use it because it was EXPIRED and that you'd have to pay for
the copies you made. the people at my store would say the same thing.

As the other posting on this matter, I too am very disappointed with
Davine's letter.

To begin with, I would hope that a PTA president would proofread a
letter such as this before posting or sending it. The typos really do
stand out and make the circumstances behind the letter writer's
position seem rather atrocious.

I further agree that a PTA president should have more ethics than to
use the service of a retailer, even though it may have been based upon
an incorrect assumption, and then suggest that the rules be changed
for their benefit.

Davine, you should set a better example and be willing t admit when
you've made a mistake. This surely was not a very expensive one but,
instead, you've tarnished your name.

If you can't be bothered to read a card to see if their is an
expiration date, you should have at least presented your card prior to
making the copies to make sure it was still valid.

BTW, it's expired, not expried!

Unbelieveable. You "figured" the card was good all year.

You're a teacher and can't even read the card to see when it expires.
Some teacher. And you blame the staff.

By the way, if you took the copies then you DID have to pay for them.
Walking out with them without paying is stealing.

Did you pay for the copy card? It sounds like it was free ("I was
given a box of information from Office Depot"). If it was indeed
free, and you're complaining about it, then you deserve nothing.

And you DID have a choice, Einstein: You didn't have to make copies
then and there -- you have free will.

So you "figured" it would be good all year, then got upset with am
employee following the rules (hey, isn't that what you want kids to
learn at school; to follow the rules?), and THEN assumed you could
just leave the copies there and not pay after you had used the service
(don't school teach kids not to waste?)?

It sounds to me like the employee was trained correctly - to follow
the rules of her employment (including making custoemrs pay for
services they've utliized). If you wanted to discuss the problem you
could have asked to speak with a manager and asked nicely for an
exception.

What did the manager say when you asked him to make an exception?


Seriously - why put up a fuss, pay anyway, leave and then come home
and write a letter about it, demanding a refund?

Sorry, but that just doesn't seem logical.