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Very Dissatisfied Customer
Posted Tue May 15, 2007 4:35 pm, by melanie b. written to Outback Steakhouse
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We arrived at the Fern Valley Road Outback Restaurant and was given a pager. The lady said it would be 20 - 30 minutes for the wait. After 45 minutes and seeing numerous people go in that came after us, we stepped inside to see a couple of booths open with no one being paged for those booths. My husband spoke to another lady and she said that the next table/booth that came empty we could have a seat. After standing for another 20 minutes, we sat at a booth that had stayed empty. The lady came over all mad and ask our last name which we gave, but they did not take our name when they gave us the pager. She got really mad and everyone that could came up from the back and she told them something about us, because they stared at us the whole time. We were afraid that they may spit in our food or something, so we left.
Pay me the $75.00 that I gave for my gift cards and give us compensation for the 45 minute travel there to eat and possibly pay for my $24.00 dinner at Frisch's.
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OK from a servers point of view. If I am running around trying to handle the tables I have why would they seat me another table that will get sub-par service???? We have a set amount of tables we are allotted. Usually with consideration given to seniority, ability, and proposed amount of business for the evening. IF U HAD BEEN SAT EARLIER U WOULD HAVE BEEN JUST AS UPSET. To many siting at one time means the kitchen gets overloaded, servers take to long for your drinks, order of food, and much less the ability to give you a great experience. 1 or 2 tables unhappy is a better situation then an entire restaurant of unhappy diners and more then likely comped or discounted food. Seating yourself is always a way to make sure your server is not happy with you. Final note. Imagine your job (no I dont know what you do) Triple that and thats what it is like to have 3 tables sit at one time in your section!!
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by Gino Posted Sun May 20, 2007 @ 2:17 AM
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Outback Steakhouses are usually very busy. The reason why? They offer good food at great prices (compared to other steak houses),have excellent customer service, are consistenly great quality wise and those blooming onions are absolutely addictive. I don't mind the wait.
I think I have a solution.... give the cards to people you really really really HATE and hope their food gets spit upon. And gloat to yourself that they "fell for it" Well worth the expense!!
Come to think of it, people must hate me, I got their gift card for my birthday. The compensation for the drive and the compensation for Frisch's will fall on deaf ears, trust me, you're publicly accusing them of gossiping about you and spitting on food,in an indirect way.
What guarantee do you have that someone at Frisch's didn't spit in your food? Maybe send a letter there too...it's worth a shot!
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by Buddy Posted Sat May 19, 2007 @ 3:50 PM
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Check is in the mail.
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by Cubjunkie Posted Sat May 19, 2007 @ 9:07 AM
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Another thing if you're waiting a long time a quick double check at the desk is a good idea.
Sometimes the thingamajib they give you that lights up gets programemd wrong. That happened to me at Cheesecake Factory.
We went up to the desk and they said "We paged you on the thingamajob and you never came up"
They tested it and sure enough it was boobed.
So they gave us the next table.
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by Dawn Burton Posted Sat May 19, 2007 @ 12:32 AM
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Stupid customers like you are the reason qualified and friendly staff is hard to find!! I've actually had customers at our family staffed restuarant not understand that people that arrived after them recieved their food first because they had called an hour in advance!
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by Simbabe54 Posted Thu May 17, 2007 @ 5:03 PM
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I don't know where to begin.
The people who were seated ahead of you likely had reservations or had reserved tables.Perhaps someone had reserved the table you and your husband took it upon yourselves to sit at.That was extremely rude of you (not to mention presumptuous).
Outback doesn't owe you anything.If anything,you owe them an apology for your rude and stupid behavior.
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by - Leanne- Posted Thu May 17, 2007 @ 2:23 PM
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You're not asking for much are you?
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by Angelic Princess:) Posted Thu May 17, 2007 @ 10:52 AM
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you were afraid they may spit in your food? o please... grow up. They are not going to pay you for eating at another place.
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Every outback that i have been to usually is pretty busy. 45-60 minute waits are not entirely uncommon during a busy night. If it was mothers day then expect an even longer wait. I personally think the wait is worth it, but I always plan ahead enough to do call-ahead seating.
Outback offers call-ahead seating, which usually cuts the wait time in half. This is probably what the other guests that were seated before you took advantage of. Or maybe they were seated in a different section, not sure if your state is all non-smoking yet. Or maybe they had different party sizes. Dont (ASS)ume things. What possible motivation would a host/hostess have to seat others before you?
It was highly inappropriate for you to seat yourself after you were told you would get the next available table. Let me stress that again, VERY very rude.
You are not entitled to anything.
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OK, waitaminit, let me see if I get this correct:
You stood there watching people go in and get seated before you that had arrived after you? Could it be very possible they had reservations, or were going to go sit at the bar, like they do let people do while waiting for tables? Did you ask the host/hostess about what was going on and why people were "allegedly" being seated before you?
You were told that you would be seated at the next available table. So, instead of talking to anyone, you decided to take it upon yourselves to go seat yourselves at any random empty table? Did it occur to you that the table might have been held for a larger party that had reservations (again, there is that magical word) and were arriving shortly? Perhaps that section's server was on break, or maybe they were shorthanded and tried to limit the number of seated tables. Again, did you even bother to ask?
Gee, the hostess (I assume) was mad. Ya think? If you wanted to go to a place that you could just go seat and serve yourselves, I would have recommended your local buffet.
Outrageous freebie grabs like the ones stated above are just bad form. You didn't pay one red cent for anything, you didn't get anything, what do they owe you, seriously? And who travels 45 min. just to eat at a restaurant? Do you live out in the sticks somewhere? Only reason I have ever traveled more than 20 min. at max is because I was meeting friends there who lived closer by.
You didn't ask any questions, you just assumed. You just helped yourself. "Perception is the most flawed form of fact-gathering there is." Bottom line, you get zip. Thanks for playing. Hope you enjoyed Frisch's.
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"Pay me the $75.00 that I gave for my gift cards and give us compensation for the 45 minute travel there to eat and possibly pay for my $24.00 dinner at Frisch's."
pfffffffffffffft :D hahahahaheheh
hoo!
ok. no.
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by Firebrat Tracy Posted Tue May 15, 2007 @ 6:53 PM
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Ok - the last paragraph - you're kidding right?
I was, unfortunately, drinking diet coke when I read this. It's now on my shirt.
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And ...
by calm Thu May 17, 2007 @ 10:07 AM
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What about
by - Leanne- Thu May 17, 2007 @ 2:26 PM
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