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Sprint Phone NUMBER not Working

Posted Tue May 22, 2007 11:21 am, by Lakeiba S. written to Sprint Wireless

Write a Letter to this Company  |  Rate this Company


I have an account with Sprint. My phone suddenly stopped working on May 17, 2007. Six days later it still isn't working. I have spoken with 13 different individuals about the issue, and have been given about 13 different answers as to what is wrong with my phone number. Mind you I say, my phone number because my phone works just fine and my account balance is $0. They are claiming to have lost my phone number in their system. It has been about 120 hours of no phone service for me. I would not be so upset if currently and for the last 5 years (previously a Cingular customer) I haven't used this phone number for business. I am a Real Estate Broker in Houston, Tx, and my phone number is currently being advertised in several newspapers, databases and websites. This is costing me thousands of dollars in missed business, and no one there seems to care. Or at least I don't think they do because my FREAKING phone still isn't working.

I would like for Sprint to fix my phone RIGHT NOW, not tomorrow not in two more hours...RIGHT NOW! They will not bill me for these days without service. And to compensate for the damamges they need to give me a FREE Treo phone (of my choice), the blue tooth, and one FREE year of Blackberry service. Otherwise I will take the appropriate action for the pain and suffering and lost wages. This is unfair to me the consumer.


Reply



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by Mark Farwell Posted Sun June 17, 2007 @ 9:00 PM

For several years, I was the "go to" guy for Cingular wireless number
portability problems and handled the majority of the worst porting
messes that Cingular had for the National WLNP support group centered
in Richardson, Texas.

This is probably resolved now, but in my experience, virtually every
time this happens, there has been some sort of attempt at porting the
number which changes the carrier ownership - or puts it into
limbo(between carries in an incomplete porting process). It could have
been ported by another carrier and is stuck in the process, or several
other reasons.

In any event, Sprint needs to be told to check the LSMS ownership of
the number. If LSMS(basically a wireless clearing house that
determines ownership) says that it it owned by another carrier, then
Sprint will need to cancel your number in their system - due to port
out - and port your numer back - NO CHARGE. If still Sprint owns the
number according to LSMS, then the offending carrier needs to be
contacted to cancel the port that was sent by them. Once that is done
Sprint will need to resend the activation to the switch again and the
phone should work fine.

I resolved hundreds of similar problems for Cingular customers that
had no service or mixed service due to a porting problem( yes, I know
you didn't port your number, but all it takes for a problem like this
is a customer rep. at another carrier fatfingering the phone number on
a port request). My service level agreement for porting problems was
basically 2 days.

Somebody at Sprint needs to get off of their backside and resolve
this. It is not a diffcult problem to fix.

Reply
by Tamika Herkley Posted Thu June 7, 2007 @ 5:21 PM

I know exactly what you are going through. Sprint really doesn't care
and you are right the people don't even email you back. My phone
stopped working because when my husband got a new phone and they
activated it mine complete shut down. When I went back in the store
and they set it back correctly it totally wiped out the number and the
phone in their system showing that I have a new phone and they took my
refund. I hate Sprint.. You can possibly go to Verizon and try their
service until your phone is fixed. Hopefully by now it is fixed.

Reply
by Rhet Canter Posted Mon June 4, 2007 @ 1:40 PM

Pain and suffering and lost wages. Thanks for the laugh. Are you one
of those "special" real estate people who somehow poop millions of
dollars each time you go to the bathroom? And lost wages, wow....by
now I'm sure you'd have sold an entire towns worth of homes, unless of
course you're located on the East Coast where the market really
sucks!

I've never heard of the phone service not working and them not being
able to find your number in the data base. I'm positive there is way
more to this story that you chose to omit in order to have a better
letter. Why don't you try a do-over and put back in the stuff that
you omitted so it actually makes sense. That's called taking
responsibility and then asking for help. Pretty simple concept too.

Good luck!

Reply


by The Cookie Monster Posted Sat June 2, 2007 @ 5:09 PM

I think you're blowing this WAY out of proportion! You had pain and
suffering?!!! You do have a point, but your letter is terrible. You
want a free phone, blue tooth, and one FREE year of Blackberry
service?! Are you nuts!!! That is just stupid to ask for all that free
stuff.

Reply
by Houston Real Estate Broker Posted Sat June 2, 2007 @ 12:10 AM

Well I hadn't been back out here since Sprint fixed my phone number
and gave me a one month credit for my "pain and suffering" :-) That
was about a week ago, and guess what? My phone number stopped working
again today 6/1/07 and it's the same issue as before. I want to allow
the experts to tell me what I should do now since I obviously have
ridiculous demands for what I think is fair compensation. I think we
can all agree that the first incident was probably a mistake, but
again in less than two weeks now that is just poor poor poor...

Reply

well.. by Angelic Princess:) Sat June 2, 2007 @ 7:10 PM

phone number not working by barbie01 Sat June 9, 2007 @ 4:53 PM
by DeVoidx Posted Mon May 28, 2007 @ 6:05 PM

because their computer got a glitch ro whatever you want a new phone
of your choice, and a free year of service ? if I was sprint I would
give you this, on one condition. I get to choose where your old phone
goes. sideways....

Reply


by MA Loper Posted Fri May 25, 2007 @ 2:47 PM

I googled her name and location to see if I could find where her ads
had been run that she would be losing out on that kind of revenue.

Both websites that are linked to her:
http://www.completerealtyusa.com/
and
http://www.ldstevenson.com/
are not functional.

There is an interesting link at:
http://www.incredibleagents.com/real-estate-agents/TX/Houston/Complete
-Realty/Lakeiba-Stevenson/index.html

which could be an excellent marketing opportunity for her, but it
appears she has not completed a profile.

No wonder people are having a hard time reaching her!

I see no mention of any news articles or other electronic mediums
where she is mentioned, but that's not to say that she doesn't have
print or TV/radio spots going. But as a realtor today, that alone
would severely limit the kind of exposure she'd need.

HOWEVER, I would add that if the websites don't work, pinning lost
revenue solely on Sprint is kind of unfair. Right now it looks like
the only way anyone could reach you is by snail mail or to walk into
your office location!

As to your co-worker who responded "Has anyone ever just wanted to
vent?" That's fine and dandy, but a letter to a company about their
service is NOT the place to do it. You both as business professionals
should know better than to post a diatribe about another company like
this on a public forum and expect to be taken seriously.

As everyone else said, your complaint is valid and they should
absolutely take care of your service issues promptly, but you are in
no way entitled to the grand laundry list of comps you're demanding.

I for one am not a big Sprint fan. Their customer service is a joke
at best and I couldn't imagine trusing my business to them with their
track record. But again, to post a letter like this making all sorts
of demands and ranting about your "freaking" phone is about as
unprofessional as it gets.

Reply


You're not going to get... by elaniii Sat May 26, 2007 @ 11:25 AM

not true by jeff48 Sat May 26, 2007 @ 10:58 PM


management by elaniii Sun May 27, 2007 @ 3:09 AM
by jeff48 Posted Thu May 24, 2007 @ 10:28 PM

Working in the cell industry, I can ASSUME, again ASSUME, what
happened here. She called Cingular and was mad. She told Cingular to
cancel her phone and Cingular did. She went to Sprint and activated
new service and wanted to port her number to Sprint. Now, once a
number is cancelled, it cannot be ported. Again, just an assupmtion.
The OP should call Cingular. They will tell her if her NUMBER was
ported out or cancelled. If cancelled, Cingular should be able to
reactivate it. And, if she is nice to the Cingular rep on the phone
they may not put a new contract when reactivated(which is standard in
the wireless industry). So in the end, IF the NUMBER was ported, she
can stay with Cingular if reactivated, or pay an ETF to port to
Sprint, Verizon, or whoever will give her a free FREAKING Treo, a free
FREAKING bluetooth, and free FREAKING blackberry service. Remember be
NICE to the call center reps, it goes a long way.

Reply

"Left Cingular long time ago" by Houston Real Estate Broker Fri May 25, 2007 @ 10:10 AM

Sprint or Nextel by jeff48 Fri May 25, 2007 @ 4:45 PM
by TwinkleToes Posted Thu May 24, 2007 @ 7:47 PM

First I would like to point out that this letter WAS sent to Sprint,
unprofessionalism and all.

Second, LadyMac is a licensed attorney and a very close friend of
mine. You should take what she has said very seriously. She would
not comment if she didn't know what she was talking about.

Third, what you have asked for is up and beyond what you deserve. You
admitted this transpired while porting your number... who is to say
that Sprint is even to blame. Perhaps Cingular is the cause of the
problems?

Really, I don't blame you for being upset. Someone is certainly wrong
however do you expect to pay more than someone has put in if you make
a mistake at work? Your demands are unreasonable. You come off as
incompetent and someone who gets lost the first sign of trouble. Yes,
6 days is excessive but there is fault in your argument. Cell phones
are not 100% reliable. If I call a cell phone number and it does not
work, I would call the alternate number presented to me.

Good luck with your lawsuit... the next time you receive a rate
increase I hope you remember what frivolous lawsuits mean to a company
and cost the customers.

Reply

What??? by RealEstate Guru Fri May 25, 2007 @ 9:51 AM

Letters to Sprint by S. Brown Fri May 25, 2007 @ 11:57 AM

THIS LETTER WAS SENT TO SPRINT by TwinkleToes Fri May 25, 2007 @ 2:45 PM

You tell her sister! (n/t) by Angelic Princess:) Wed May 30, 2007 @ 1:36 PM


by petrohd Posted Thu May 24, 2007 @ 7:06 PM

As many have said, you have a valid complaint about your phone number
not working. However, your demands are over the top it seems.

I'm curious to know what would happen if you had a major catastrophe
with another aspect of your business such as a computer crashing or
perhaps your primary mode of transportation breaking down? Has the
thought ever occurred that perhaps you should have a contingency
plan?

The other thought is....if you are a real estate broker, do you report
to some kind of home office?? Unless you are an independent Real
Estate Broker, I wuold think you wuold have at least one back-up phone
number people could use in the event your cell phone isn't working...

As the saying goes there is more than one way to skin a cat...at least
come up with a contingency plan...because I am sure if your computer
fried on you or you suddenly were without use of an automobile you
would not blame the computer maker or automaker of what happened.

And for the demands...see if they could work with you to give you a
reduction on your future bills. I agree Sprint could do better with
their Customer Service but if you learn to work with them you might be
better off in the long run.


Reply

Off subject, but . . . by S. Brown Thu May 24, 2007 @ 7:29 PM

Re: Sprint Phone NUMBER not Working by RealEstate Guru Thu May 24, 2007 @ 4:48 PM


Many people aren't denying by BellaSera Thu May 24, 2007 @ 5:14 PM


From a legal perspective by LadyMac Thu May 24, 2007 @ 6:07 PM

And Lost Wages? by S. Brown Thu May 24, 2007 @ 6:17 PM

Huh? by RealEstate Guru Fri May 25, 2007 @ 9:57 AM

Sorry - - by S. Brown Thu May 24, 2007 @ 6:31 PM

"about that..." by Houston Real Estate Broker Fri May 25, 2007 @ 10:34 AM


My only question by LadyMac Fri May 25, 2007 @ 11:04 AM

by S. Brown Posted Thu May 24, 2007 @ 6:36 PM

Further down in this thread I asked the OP whether or not this
complaint was the result of porting a number and the answer was yes.
Now, whoever you are, state above ". . temporary outages...no letters,
tons of dropped calls...no letters, receiving and being billed for
phones she hasn't ordered...no letters."

If this is an issue about problems getting a number ported from
Cingular to Sprint, then how can all of the problems you describe
apply to Sprint when it appears the OP is a new Sprint customer?

Reply
by RealEstate Guru Posted Fri May 25, 2007 @ 10:00 AM

The phone number was ported from Cingular over a year ago. Recently
during a phone number migration, Cingular then did something that
screwed up the numbers of over 10K customers, but her issue was still
with sprint, as they have been her provider for over a year.

Reply


A good attorney... by elaniii Sat May 26, 2007 @ 11:32 AM

by reading.. by Angelic Princess:) Sat May 26, 2007 @ 4:54 PM

Land line by Rhet Canter Mon June 4, 2007 @ 1:45 PM

by Lee H. Posted Thu May 24, 2007 @ 2:47 AM

I'm calling this one. TROLLING!

No one is absolutely stupid enough to write a letter so poorly and
request such outlandish merchandise and service.

Reply

exactly... by Angelic Princess:) Thu May 24, 2007 @ 10:34 AM


In this case... by Jeffrey Thu May 24, 2007 @ 10:50 AM

the link.. by Angelic Princess:) Thu May 24, 2007 @ 12:13 PM


It by Jeffrey Thu May 24, 2007 @ 12:16 PM


The link... by Jeffrey Thu May 24, 2007 @ 12:19 PM

wow... by Angelic Princess:) Tue May 29, 2007 @ 12:02 PM

I'm Real by Houston Real Estate Broker Thu May 24, 2007 @ 4:28 PM


We're actually a pretty easy audience. In this case, however, your letter was far from professional. by Lee H. Thu May 24, 2007 @ 7:32 PM

we're not being hard... by Angelic Princess:) Thu May 24, 2007 @ 8:46 PM


by Gino Posted Thu May 24, 2007 @ 2:24 AM

Is it me or does something not sit right in this letter? First the use
of caps only emphasises the worst points of the letter. The loss of
thousands in business. (I would venture it being more toward the
millions after 120 days, if this is true.)
Then the possible resolutions... free blackberry treo of her choice
plus free blackberry service for a year and the "Threat" of legal
action should this not come to fruition...

I certainly would hope any realtor would not use the word "Freaking".
I know if someone showed me a home and used that word to describe a
house (Follow me to the freaking dining room...notice the freaking
crown molding and parquet floor"...etc etc etc... that they would
generate thousands in sales over a three month period. I know it from
frustration and being upset, but it's just poor form.

Reply

The use of the word "Freaking" by Houston Real Estate Broker Thu May 24, 2007 @ 4:06 PM


What you may not realize... by Jeffrey Thu May 24, 2007 @ 4:52 PM


I can see my mistake now that you commented back. by Gino Fri May 25, 2007 @ 12:32 AM
by A A Posted Wed May 23, 2007 @ 9:33 PM

"Otherwise I will take the appropriate action for the pain and
suffering and lost wages."
Take this part out, it really weakens your letter by being a hollow
threat with poorly chosen legal "buzz words".

Reply
by S. Brown Posted Wed May 23, 2007 @ 8:33 PM

I'm curious - - how long have you been a Sprint customer? Could this
be a situation that they recently ported your number from Cingular and
something went wrong?

Surely being a professional business person such as yourself you know
that demands such as yours won't get you very far.

Reply

"I think you are right" by Houston Real Estate Broker Thu May 24, 2007 @ 4:09 PM

Now I'm Curious by S. Brown Thu May 24, 2007 @ 5:19 PM

"Worked for 1.5 years" by Houston Real Estate Broker Fri May 25, 2007 @ 10:22 AM


That's because.. by Harleycat Fri May 25, 2007 @ 12:23 PM


by Blackrack Posted Wed May 23, 2007 @ 6:41 PM

To sum up everything everyone else has already said:

Valid complaint.

Insane demands.

You won't get a cent from them, let alone a free phone. You won't get
a cent from them if you sue.

Harsh, but true.


Reply

by CrazyRedHead Posted Wed May 23, 2007 @ 2:39 PM

If you are such an important businessperson and a phone is vital to
your existence, why don't you have a back-up or a spare phone to use
in the meantime. It doesn't have to be a super phone just a basic one.

Reply


If I read correctly... by Jeffrey Wed May 23, 2007 @ 2:51 PM

I don't understand by dawniedawn67 Wed May 23, 2007 @ 4:38 PM


Actually... by Jeffrey Thu May 24, 2007 @ 8:41 AM

"Who do you work for" by Houston Real Estate Broker Thu May 24, 2007 @ 4:32 PM


Exactly! by Jeffrey Thu May 24, 2007 @ 4:49 PM

"Real Estate Company" not "Realty Company" by Houston Real Estate Broker Thu May 24, 2007 @ 4:16 PM

oops... by Houston Real Estate Broker Thu May 24, 2007 @ 4:34 PM

What is the difference? by dawniedawn67 Fri May 25, 2007 @ 3:10 PM

Notice the word "NUMBER" by Houston Real Estate Broker Thu May 24, 2007 @ 4:11 PM
by Angelic Princess:) Posted Wed May 23, 2007 @ 1:38 PM

They aren't going to comp you for "damamges".. esp. not what you want.
appropriate action? what.. sue? They'll say you should have put
another number on the flyers. Cell phones aren't 100% reliable.

Reply

"...but Companies Are" by Houston Real Estate Broker Thu May 24, 2007 @ 4:19 PM


Actually.. by Harleycat Fri May 25, 2007 @ 12:43 PM

thank you (n/t) by Angelic Princess:) Fri May 25, 2007 @ 9:39 PM


Companies aren't %100 relaible either... by Aimeyir, the Rant Queen Sat May 26, 2007 @ 11:12 AM


by Aimeyir, the Rant Queen Posted Wed May 23, 2007 @ 10:21 AM

- Inflation of perceived damages caused due to lack of service.
- Over-the-top freebie grab.

Reply
by dawniedawn67 Posted Wed May 23, 2007 @ 10:19 AM

If I wanted to look at any of the houses you had listed, I would call
the REALTY company that you work for if I was unable to reach you on
your cell phone number. A simple Google search showed several numbers
at which I could reach you, so your lost business claim just went down
the tubes.

Reply
by |Ev1L| Posted Tue May 22, 2007 @ 8:10 PM

I felt sympathetic right up until you demanded a treo of your choice
(after all, you are merely asking for them to restore your service so
you can continue your business, right?).

Credits based on time without phone service is legit. Everything else
is pure bs. Pain and suffering? Grow up and stop being a baby. If your
car breaks, do you whine to chevy, BMW, whomever? No, you call a
rental company and get yourself mobile again.

If your phone service is that crucial to your making money, if I were
you, I would have a temp phone in my hand so fast, I wouldnt have time
to make silly demands to cell companies.

Lemme see, free treo of your choice, free bluetooth headset, and free
blackberry service....lmao.

I guess the only thing I have to say is, thank god you're not my real
estate broker. I would hate to have someone who crumbles like this and
is thoroughly incapable of caring for themselves and finding
solutions.

I bet carrying around that large pacifier must be really tough when
showing houses..../me rolls eyes

Reply


Well put! by RedheadWGlasses Wed May 23, 2007 @ 10:52 AM

"You don't read very well" by Houston Real Estate Broker Thu May 24, 2007 @ 4:26 PM


Again.. by Harleycat Fri May 25, 2007 @ 12:47 PM


Exactly... by PaintedLady Fri May 25, 2007 @ 11:46 PM


by CrazyRedHead Posted Tue May 22, 2007 @ 4:43 PM

There is a clause in there (and all other service providers) website
that they are not responsible for lost wages or business or your
customers.

Reply

by Harleycat Posted Tue May 22, 2007 @ 2:18 PM

You ruined a perfectly valid complaint with your over the top
demands.

First of all, demanding they fix it RIGHT NOW through a third party
website is not going to work. It's not going to get it fixed right
now because, chances are, this letter, once sent by PFB, will probably
go through many hands at Sprint before it finally gets to someone who
might help you.

Fixing the problem is a reasonable request, some sort of credit,
maybe, a free Treo, Blackberry service and Blue Tooth..NOT.

Pain and suffering? Have you been injured? Lost wages? Can you
provide proof that you lost sales because of this? I doubt it. Also,
I'm sure somewhere in the contract they have is a clause that they are
not responsible for any damages due to service outages.

All the real estate brokers that advertise around here list both a
cell phone and a landline phone. That's good business sense. Have
you tried accessing your messages via a landline? You can do this you
know. At the same time you can change your greeting and have it ask
the callers to ring another number. I do this all the time when our
salesmen leave and take their phones with them. I deac the phone,
transfer the number to another unit and change the greeting.

BTW..saying FREAKING in a business letter...priceless!

Reply

by LadyMac Posted Tue May 22, 2007 @ 12:58 PM

Lawyer hat going on:

"Otherwise I will take the appropriate action for the pain and
suffering and lost wages."

Strike one - Pain and suffering is a classification of damages that
can arise when there has been a physical injury. I see no physical
injury in this complaint, thus your demand for pain and suffering is,
at best, going to be ignore and, at worst, laughed at.

Strike two - Lost wages. You are going to have an exceptionally hard
time in a dead real estate market to prove conclusively that BUT FOR
Sprint's lack of service, your business was harmed. It's not going to
be enough to say you "might" have lost business - you need to
affirmatively prove it. That's a really tough one.

Lawyer hat going off.

Strike 3 - You want a brand new phone, blue tooth and free service for
365 days for them not providing you service for 5 days? I swear I can
hear the laughter from here.

You're out.

It's sad, I think you have a really decent complaint here. But I
think you need to rewrite it without the over-the-top demands and
without all the vitriol.

Good luck.

Reply


People.. by Harleycat Tue May 22, 2007 @ 2:10 PM

I don't get my medical advice from TV... by TwinkleToes Wed May 23, 2007 @ 9:06 AM


I'm not a doctor.. by Harleycat Wed May 23, 2007 @ 9:49 AM

Who is... by TwinkleToes Wed May 23, 2007 @ 9:51 AM


Bike Pictures by Harleycat Wed May 23, 2007 @ 10:09 AM

I had a feeling that was you! by TwinkleToes Wed May 23, 2007 @ 1:10 PM


Poor Planning.. by Harleycat Wed May 23, 2007 @ 2:17 PM


Pain and suffering by Peanut's Mom Wed May 23, 2007 @ 1:22 PM


Thanks for the visual! ; ) by RedheadWGlasses Wed May 23, 2007 @ 6:17 PM

"What Hat" by Houston Real Estate Broker Thu May 24, 2007 @ 4:42 PM


LadyMac is a lawyer... by Jeffrey Thu May 24, 2007 @ 4:46 PM


I heard... by elaniii Sat May 26, 2007 @ 11:19 AM


Yeah... by Firebrat Tracy Thu June 7, 2007 @ 3:59 PM


Really by LadyMac Thu May 24, 2007 @ 5:57 PM

What do you think PFB is? by S. Brown Thu May 24, 2007 @ 6:12 PM


Just remember.. by Harleycat Fri May 25, 2007 @ 12:37 PM




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