Useless employees and rude

I have never had that problem at my local WalMart.

once again someone on here trying to get something for nothing. if
they were on break they can't help the end.

You know what lady, the men on their break were not being rude. They
can actually loose their jobs for doing any work or customer service
while on their break. That is walmart policy. I work for them so just
chill out and it is not a big deal.

by the way all you know at alls I got a response
a very nice call from walmart headquarters apologizing
for their rude employees and a very nice gift
certificate for my troubles. What's all your lovely
comments now.

You tell me if this happened to you that you all would be just tickled
pink just waiting and waiting
and those people on break I just found out did not
want to help, that was their excuse because they were
not on break, they just did not want to HELP now tell
me your reply. I was not rude to them either I nicely
asked for help and was ignored. I also all you know
at alls thanked many times the woman who did help me
and also told the manager that she was wonderful so
now whats your great smart alec response. were you
there?

I guess I understand your problem, but you need to give some more
thought the next time you type out a complaint letter. Your letter
gives me a headache just trying to read it! There are so many sentence
fragments and run-ons. The last paragraph is just one long run-on
sentence! If you want Wal-Mart to take your complaint seriously, then
you need to type your letter out in complete sentences.

I don't believe I was being presumptious at all, the OP stated exactly
8 people came out of the back and said they were on their break. That
is a poor work ethic. I stand with it, say it together, "I'm so
sorry, I'm on break! Let me call and see if I can get someone to help
you!" Now, time yourself, how long did that take? I do think it is
bad work ethic, I understand Walmart takes a stand on things like
this, from what one of the other posters said. But I would never let
someone walk into any place I have worked and ask for help and then
tell them that I couldn't help because I was on a break. So maybe you
should rethink the self-absorbed comment. The biggest problem with
this site is that so many people resort to insults.

show me where i my comments show i am "self absorbed". When you only
get 20-30 minutes to go to you car, get lunch, come back and eat it
too then i say its quite alright to tell a customer you're on your
break. Plus, im assuming that the OP gave the employee attitude, and
you get the respect that you give. You catch more flies with honey
then... well you know the saying.

And i think people really forget how much work a retail employee
really does. when i finally got out of retail, i think i did 10-15% of
the amount of work i did, and about 5% of the stress. I think its
disrespectful to ask an employee who is not on the clock to miss
possibly half of their lunch break to do something you are perfectly
able to do yourself.

I would say that calling employees "useless and rude" counts as
name-calling. especially when a problem like this could be avoided if
the employer was given a better payroll budget so they can keep the
floor adequately staffed. THAT would be a valid complaint.

Employee A tells OP, "I'm so sorry, I'm on break! Let me call and see
if I can get someone to help you!" but can't find anyone to
immediately respond (even though the OP is just SO SURE the employees
on break have some magical means of finding help that she can't)

So 30 seconds later (by your estimate) Employee A says, "Well hey, I
tried. Gotta go finish my UNPAID break. Hope someone comes to help
you"

Now the OP is honked off because the Employee didn't stay and help
her. But hey, she tried and it only took 30 seconds.

So again, I ask you, unless you can be GUARANTEED to find someone to
help this customer immediately, why would you risk engaging yourself
to helping her while on break?

I used to work full-time retail, and it always seemed that as soon as
I started walking to the breakroom, at least 10 people would stop me
for help. Apparently I exuded some kind of "on a break" aroma that
made people want to interrupt it. The problem was that I was usually
on a strict time schedule, whether for lunch or otherwise, and even a
few minutes on the floor meant a few minutes less for me to get a
break.

However, I do agree that the least the employees could have done was
called someone to help. That takes what, 30 seconds? When I was
stopped on my way to a break, my usual response was, "I'm sorry; I'm
actually on break right now. However, I'd be happy to get someone else
to help you."

What in the world is up with the spacing? (it gave me a headache too!)
But yea... its usually company policy for employees on break to BE on
break.. what if they were to get hurt helping somehow? When I worked
at Walgreens, I was supposed to stay in cosmetics 100% of the time
during my shift (yea like THAT happened) and was supposed to call
someone for other areas of the store (yea I know its not THAT big but
... yea) Companies have their policies.

What is with
the weird spacing
in your
letter?

Please fix
it.
It gave me
a headache just
trying
to read
it.

When I worked in a large electronics store, complaints like these we
VERY common. Mainly because we DID have designated departments that
were we not supposed to stray from. Plus, I could tell you anything
you needed to know about computers, but im just stupid when it comes
to TVs or car stereo. Yes, departments should have the appropriate
amount of employees, for the customers sake as well as the employees.
Often times to cut costs, especially during the day employers dont
staff the appropriate amount of people to work... it a no win
situation for anyone!

Judging by the writing of this letter (and a few of your other
letters) this seems like it was exaggerated.

however, its tasteless to complain about people on their well deserved
breaks. No matter where you work, how much you make or what your
position is, you deserve a break.

Walmart will never change. ever. as a company they care little for
customers and even less for their employees. "if it wasnt for me and
others there would not be any walmart for them to work." Quoted from
you directly. Best advice, dont stand for it, stop shopping there.

I agree with PaintedLady. You have a valid complaint, except for the
part about the people on break not helping. Those employees likely
work VERY HARD for their breaks and are entitled to them.

I agree that you should have been helped sooner, but NOT from the
employees on break. First of all, they deserve an uninterrupted
break, and second, this is a firing offense (working "off the clock"
in any way, shape or form) at many stores these days, and I'm sure you
don't want causing someone to lose their job on your
conscience...right?