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 Poor Service (second attempt to contact)
Posted Tue June 12, 2007 10:33 am, by R L. written to Ross Stores
Write a Letter to this Company
I went to the Ross Store at 13201-B Aurora Avenue N in Seattle, WA today. I had purchased a cat food dish and three picture frames. The cashier who rang me up gave me nothing put attitude from the minute I walked up to the register.
I pointed out to her that she had rung one of the frames up twice. Her first response was that it's the same sku for both frames. When I stated it wasn't she responed with "it's the same price!" I then pointed out that she also had scanned the tag on the second frame in addition to scanning the first one twice. She then insisted that I had four frames not three. She unpacked them from the back and unwrapped them, intent on proving to me that I had four frames. When she had finally confirmed that I was telling the truth about the number of items, she started counting the number of items on the screen. She finally deleted the duplicate entry, albeit reluctantly.
I don't expect outstanding customer service at Ross but I do expect that your employees are at the very least civil and willing to admit when they make a mistake.
Please note this is the second time I am sending this because I received no response from the orginal letter.
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