Microwave Lemon

I've been away for a few days and I miss this? Wow where does one
start?
OK the warrantee may be up, but I wouldn't jump to the conclusion the
OP should summarily be dismissed and told to accept what is offered.
Why? Because we don't know all the facts. Is this a simple microwave,
and advantium or a trivection oven and NOT "just a microwave" If it's
a "normal" microwave, I can see two years of depreciation leaving the
OP with a stand alone unit is NOT fair. At the very least they could
offer a new microwave with a bracket fitting and possibly exhaust and
lighting unit IF it was an over the range model originally purchased.
I simply don't have enough information to go on.
Why should we all become cynical? Why should we even CONSIDER playing
the "Find the model" game? The poster states they paid 1200 and I
believe them (I have no reason to doubt them at all). Should we
demean the poster, accuse them of scamming etc.? I think NOT.

Is it possible the model was discontinued and no longer listed? YES

If a poster is incredulous or blind to the fact that someone can
afford to pay for a GE Profile Kitchen that includes a 1200 dollar
microwave and or microwave/convection combo and/or microwave,
convection and light combo, should I jump on the "Find the Model
Number" bandwagon when we don't know for sure if that model still
exists? ABSOLUTELY NOT.

If you put a lemon in a microwave for 20 seconds, it'll be easier to
juice.

Oh... wait... You didn't say "microwavED lemon"?

Well, as Emily Latella used to say... Well, never mind.

Ah, why didn't you use your extended warranty plan to have the
microwave replaced with a comparable model?

Did you buy one? If not, then this really isn't GE's problem, but it
surely sounds like they're being nice to you.

It seems there's always people out there screaming that extended
warranty plans aren't worth the expense -- until they need one and
don't have it.

You probably would have saved your "hundreds on service calls," plus
gotten a replacement with a minimum of fuss.

If the unit "never worked properly for a long period of time," as you
wrote, then this would certainly qualify it for replacement under your
extended warranty.

I don't know my Magetron from a hole in the ground, but it would seem
to me that if this particular unit has had repeated issues with the
same part since it was installed, then they should indeed replace the
unit.

What you might want to do is contact whoever you purchased the
appliances from - you might find some remedy there.

Also check out your state's Attorney General website - many have
guidelines for consumers on getting assistance with items that have
manufacturing defects.

Not sure what all the other hoopla is about or why you've incited the
wrath of Lee, but a shoddy microwave that you can prove cost you $1200
shouldn't be replaced with a unit that isn't equivalent in style and
price range.

Your argument is totally irrelevant.

You make the claim that the OP was scamming. All the best of us are
doing is showing that it's possible that the OP is not scamming. That
the microwave in question really did cost him that much.

If you're going to accuse someone of scamming, your argument has to
better that this one.

Or was this simply an off-topic game you were playing: Find the
Microwave?

The game was fun, but when you, Lee, are accusing someone of a
crime... it's not time for games.

And it's irrelevant because you state it is?

Sorry, that would be incorrect too.

You know, it is awful funny that the OP has not chimed in -- unless
they knew someone called them on their scam.

You should check the warrantee information. My built-in microwave has
a 2 yr warrantee. I'm not sure about some of the others. But it is
considered a major appliance. Did you have the first service call
within the warrantee period? Have they been charging you for the
service calls or providing them free of charge? If they're not
charging you & it's not within the warrantee period, they're more or
less admitting that the problem is with that particular unit. Good
luck in your quest!

After having purchased and replaced five or more GE appliances within
a year of their purchase, I refuse to buy GE ever again. Sorry for
your troubles.

Wow Hyder! To state that your letter is without merit would be a
horrible and complete understatement. You've totally and utterly
belittled yourself with this letter. It is equally fair to state that
only the most naive of readers would support such statements.

To begin with, there is not a General Electric microwave produced that
sells for $1200. Even their Advantium Trivection design, considered
the very tip of their line, sells for half that amount. So who do you
think you're kidding?

Secondly, you've completely ignored any information of warranty
coverage. If this appliance was sold with a one year-limited
warranty, and the service calls were taking place after that fact, you
have no cause for recourse. The fact that such a fine, upstanding
company would even attempt to assist you by offering you the discount
they did says a great deal about this manufacturer.

Further, you are using the terms of "built in" and "counter top"
microwave as if they were two different and separate types of
appliances. They are, most definitely, not. They are one and the
same thing! A "built in" microwave is nothing more than a "counter
top" complimented with an additional "trim kit". The microwave sets
on a shelf, inside a cutout and then framed with the trim kit. So,
no, they are not offering anything different to you than what you had.
You just need to purchase the trim kit if it is different than the
one you currently have.

Sorry to hear about this. I don't know what model you have, but I had
good experience with my GE OTC microwave. I mention this because I
wonder if there are other factors at play, such as improper wiring.
You might be getting surges, for example.

Or, as you say, this might just have been a lemon and simply needs
replacing. Unfortunately, that's what warranties are for. If the
warranty is up, you might have little recourse.

A $450 microwave is NOT "inexpensive." That's a very expensive
countertop model. Good sized microwaves can be purchased for under
$200. And, unless you need something special or a particularly large
model, a $100-$150 model should do you just fine. Careful shopping
might even turn up something under $100 that fits you needs.

In other words, if you don't get somewhere with GE... don't go the
$400 route unless you need something special and it's worth the money
for it.