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 Quality of Paper Used for Target's Printed Receipts
Posted Sun June 24, 2007 12:00 pm, by Linda J. written to Target Corporation
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I went to Target to return a dress I purchased there approximately 3 weeks ago. My receipt had been folded in my wallet until I took it out at the store. The customer service clerk could not read the VD# on my receipt to enter it in to their computer. I was advised that when they cannot read this particular number, they enter it as a return with NO RECEIPT. And what this does is put the consumer on notice that they can only return things to the store twice a year without a receipt and they can only return items up to $40.00. My complaint is that I had a receipt, and due to the quality of the paper, this information was faded. Why would I, the consumer with a receipt, be penalized for returning something with a receipt?
My suggestion to Target would be to change the quality of the paper they use for receipts, particularly since their policy is returnable up to 90 days. If Target cannot change their receipt paper to last, then they need to create a catch all accounting number that allows their employees to enter in the receipt. NOT PUNISH THE CONSUMER FOR THE QUALITY OF THE PAPER THEY USE TO GENERATE RECEIPTS. I have decided that because of this policy Target has, I will not shop at their stores. I will ensure that friends and families are aware of this policy as well.
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I think that the type of paper and ink they use at Target and many
other stores react badly to heat. I agree that it was not your fault
and you should not have to pay for that type of mistake. The manager
should have let it slide.
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It sounds like the Target at which you shop needs to deal with the ink
cartridge in the registers.
One thing I do with receipts is I write on them what I bought that may
need to be returned (that way, a big Target receipt with mostly
household supplies doesn't get thrown away mistakenly--I'll write down
"black leather bag" or something like that) and I circle the purchase
date or return date, so those things jump out at me when I'm going
through miscellaneous papers. Only very old receipts have been faded
to the degree you're complaining about. Consider jotting down the VD#
on your receipts -- with indelible ink -- so you're not SOL if you end
up needing to return something.
I also would suggest you speak (politely, calmly) with the manager of
the store at which you shop the most. Perhaps the manager isn't aware
that there's a problem.
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by Angelic Princess:) Posted Sun June 24, 2007 @ 11:20 AM
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As beeracude stated below, Most of the stores I frequent use this same
paper. If they don't, I'm kind of shocked honestly. lol. Maybe you
could keep a small filing bag in your house and keep receipts in that
so they don't get exposed to the heat. That target policy isn't
anything new. You must be new to this site, because there have been
many complaints about this policy.
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by Beeracuda Posted Sun June 24, 2007 @ 10:03 AM
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I'm assuming that the receipt paper is that of, or similar to,
fax-quality paper. I've seen this type in a handful of stores
recently, and I too have noticed that the printed info easily fades,
or becomes obscure due to heat.
If this is the case, then just "changing their receipt paper" would
not be sufficient. They would need to change the printers as well,
since these "printers" don't actually use ink, but work like a fax
machine in which the info is "burned" into the paper. So it's
probably a lot more costly to change back to regular receipts.
I think you have a valid complaint, Linda, but you might want to
rewrite this letter and leave out the last 2 sentences about not
shopping there anymore, and advising others to do the same.
Letters with threats in them don't really serve much of a purpose
except to assure they will end up in File 13. (trash bin)
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