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Verizon's unfairness
Posted Sun July 1, 2007 3:49 am, by Lina C. written to Verizon Wireless (Cell Phones)
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Back in 2002 or so, I signed up for Verizon Wireless. Everything was fine until my phone service was terminated. I owed Verizon approximately $320 dollars or so. Verizon would not work with me as far as the amount and they transferred my account to collection agencies and now the collection agencies and Verizon are both reporting the same item to the three credit bureaus. They are doubly reporting also at the unholy amount of $1,240. There is no way I can pay this and it is so unfair for them to report it to the credit bureaus twice. This is wrecking havoc on my credit report.
I would like Verizon to first (1) tell the collection agency to take this off the credit bureaus and (2) Verizon to remove this from the credit bureaus as they are reporting it themselves and (3) accept the payment of $320 which is what I owe them.
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by shaun Posted Tue July 3, 2007 @ 12:54 AM
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According to this letter, sometime after 2002 you occured a debt of $320 to Verizon. You admit you "owed Verizon approximately $320" but that "Verizon would not work with you".
I'm not sure what "working with you" means, but I don't think there is any reason they have to "work with you". That is, if the debt is legit, which you say it is, then you are expected to pay the bill.
After saying this amount is now $1240 you say, "There is no way I can pay this and it is so unfair". This amount may seem large, but could be atributed to the late charges, interest and collection fees.
Start by contacting Verizon. They are the ones you initially had your contract with. Ask them for an itemized statement to justify the amount. Keep very good records, keeping name and employee numbers. They shouldn't have a problem getting you this information and then will be able to understand the amount.
If it is justified, I would get it paid right away. There's no need to see the amount grow or damage your credit further.
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by T. H.M. Posted Mon July 2, 2007 @ 4:35 PM
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Maybe if you paid your bills on time and had taken care of this when it first came up you wouldn't have this problem.
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by Sat July 7, 2007 @ 10:10 PM
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by S. Brown Posted Mon July 2, 2007 @ 3:26 PM
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Here's the deal - - Verizon is not being unfair towards you - - period.
You admit that 4-5 YEARS ago you owed them $320 and now it has grown to $1,240 probably due to interest and late fees. You need to understand that because you ingored this debt, you no longer owe them $320.
I find it interesting that you are claiming that the double reporting to the credit agencies is "wrecking havoc" on your credit report. I agree that it should only be reported once but that fact aside - - you left the debt unpaid for 4-5 YEARS. Don't you think it's a little late to be worrying about your credit score and trying to put the blame on someone else?
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what??
by Angelic Princess:) Mon July 2, 2007 @ 4:57 PM
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by BellaSera Posted Mon July 2, 2007 @ 11:30 AM
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Verizon is not necessarily being "unfair." You owed them $320, and despite any accounting errors, you are not disputing this amount. You didn't pay it, and now, five years later, that amount has shot up to $1,240. There could be many reasons for this, namely late fees and non-payment penalities. From my experience with collection agencies, if you want to verify the accuracy of that amount, you'll need to go through the collection agency (NOT Verizon) as the collection agency now owns this debt.
As for the collection agency and Verizon taking this off the credit bureaus, they won't do that. If it turns out that you really don't owe $1,240, you'll need to write a letter of dispute to each credit bureau explaining your situation, and work with the collection agency. And if you think Verizon is hard to work with, try working with a collection agency that's trying to get their money.
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by Gino Posted Mon July 2, 2007 @ 12:23 AM
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How does one accrue late fees, let their credit be ruined, and neglect to follow up while letting five years pass? Where does the urgency suddenly come from NOW? Did you apply for a loan or mortgage and it suddenly showed up? I'm just curious how any of this is "unfair" or Verizon or Collection Agencies Fault?
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by PaintedLady Posted Sun July 1, 2007 @ 7:24 PM
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I hope you realize that if you had paid $25 a month or so, you'd have paid off the debt long ago, rather than facing all those interest and collection charges you now do. Why do you feel that your credit record should be wiped clean rather than accurately reflect what kind of debtor you are? And why should you not have to pay interest, etc. on years of bad debt?
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by Momof4 Posted Sun July 1, 2007 @ 4:25 PM
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Actually my Verizon bills had been around $120 a month or so and then one month it shot up to $700 and I called Verizon and I spent about an hour with one of their customer service reps. We went through the billing and he ageed with me that the amount OF $700 was incorrect. He told me the actual amount and I made a payment over the phone. Everything was fine again until the following month when the bill shot up to $700 again. I kept getting the round about, get it straightened out, etc. but then it would start over again. No one seemed to know what to do. They terminated my services and ever since then it's been a nightmare.
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Sounds like Verizon has added some more late fees and penalties, also, the collection agencies may be adding fees of there own. If it has gone to an attorney, then you have attorney fees added to. The longer it is in collections and the more collection agencies it goes to, the more fees it can collect. My husband started out with $350.00 owed and it has ballooned into almost $3000.00, he has made arrangements with the collection agency to send in $100.00 a month until it is paid off. Try calling the collection agency and explaining to them that you want to set up arrangement, some will work with you and some won't, but it wouldn't hurt to ask.
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by calm Posted Sun July 1, 2007 @ 6:07 PM
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by calm Posted Sun July 1, 2007 @ 7:41 AM
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Whether you owe them $1,240 is not dependent on whether you can pay it or whether it's having an adverse effect on your credit. When did it first show up on your bill? Did you make any progress toward paying it? Is your failure to make this payment promptly the reason your service was terminated? What rules regarding nonpayment, interest, and fees did you agree to?
I'm sure you do owe more than $320 at this point, because time has clearly passed since the original deadline, but it's hard to tell from this how much you do owe. It may be that you actually owe $1,240 and it may be that you don't, but just $320? No.
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