Rude employee of the month

i am the owner of a small business in western minnesota and i can only
shake my head in wonder at margies attitude. if all customers were
like margie... looking down their noses at the underpaid working class
citizens trying to feed their family. geez.. would any businesses even
stay open at all?
would any of those underpaid employees be able to feed their
families?
im sorry you are too uppity and self centered to consider the feelings
of those that have to work for a living even if it is at a dollar
store. im sorry you are soo priveledged that anyone working menial
labor is beneath you. im sorry that anyone who gives a little attitude
right back at you is an ASS manager.
im sorry you have such low self esteem that you feel it is ok to bash
/ harass / condemn anyone you damn well feel like.
the service industry is there to provide a service... but that service
IS NOT being everyones public flogging target. most of us small
business owners would probably shake that clerks hand for dishing your
garbage right back at you instead of meekly taking it and biting their
tongue. if you ever wandered into my cafe and treated my employees
that way, i personally would have the sheriff remove you from the
property and publicly embarASS you in front of everyone.

Well you are one, you don't have any manners, you leave the cart
whereever you damn well please, and it seems like you have an
attitude. Maybe she is being mean to you on purpose hoping you will
take your business elsewhere. Someone should reprimand you and see
how you "bully" her by not putting the cart in the proper place which
someone that was taught better should do.

What do you want a written apology for. Perhaps you should make one
for leaving the cart lying around. They don't deserve your abuse
either.

Wow, I'd like THAT job. "I'm Cosmo Kramer, Jerry - the Assman!"

I'm guessing this cart issue was the straw that broke the camel's
back? I mean, you've been going there so often and every time this
"industrial strength witch" was rude, obnoxious and bossy. I don't
expect "Tiffany" style service from my local Jewelers. We're talking
about a Dollar Store.
I'm not saying your issue isn't a good one, but I think it could be
put in a much better way.

These stores, in general, are notorious for not catering to the
customer. I have yet to find one that has a personal shopper or color
consultant. I just learned to lower my expectations.

I can understand your frustration, afterall you've helped pay this
woman's salary with your frequent purchases and she owes you big time
(excuse the sarcasm, I just couldn't help myself)
Reprimand the ass manager, have someone observe.... and honestly, what
good would a written apology do?

Margie, You deserve the rude customer of the year award.

I am sure that the employees of this Family Dollar store would be
ecstatic if you never returned to grace them with your presence again.


You will receive the same treatment from Dollar General because of
your attitude towards service personnel. For your information the
words "Please", Excuse Me", and "Thank You" are part of a normal
persons vocabulary, and if used liberally, you will not have any more
problems.

i,m sure this woman will not miss seeing you . you sound like a real
lazy person. put your damb cart where it belomngs. your mama dont work
their. and btw theirs someomne who is an ass here. and its not the
employee.its you. you do the abusing. you are so rude

are you nuts? if i ruled the world i would sentence you to work one
week in the Family Dollar store. That ought to straighen you right
out. Someone was a rude, thoughtless jerk here, but it wasn't her.

This REEKS of why everyone should work in the service industry for at
least 6 weeks, just to GET IT.

If I were the manager of this store and saw her coming, I would step
outside, and happily ask her to promptly remove herself from the
property. It's a DOLLAR store. You're not there to be treated like
royalty, you came for a bargin.

The lanes of discount stores like the one mentioned are narrow, and
overhead is kept to a minimum. This means you are expected to help
keep costs down in order to have the privledge to shop thereThis REEKS
of why everyone should work in the service industry for at least 6
months, just for a chance to GET a CLUE!

If I were the manager of this store and saw her coming, I would step
outside, and happily ask her to remove herself from the property
immediately. It's a DOLLAR store. You're not there to be treated
like royalty, you came for a bargain. Consider how much these
employees make per year if everything is a dollar. You should thank
them for being there.

The lanes of discount stores like the one mentioned are narrow, and
overhead is kept to a minimum. This means you are expected to help
keep costs down in order to have the privilege to shop there. Yes,
they have the option of closing a store if they don't make a profit.

So grab your cart, and move it out of our way when you check out. You
are no better than anyone else, sweetheart.
.

Something tells me that it's far from coincidental that you referred
to this woman as the "ass manager."

Since you're offering nominees for rude employee of the month, can we
nominate you for rude customer of the month?

I know that when people are really angry about an experience they have
had as a customer, it can be difficult to show restraint when writing
a complaint letter. BUT- it is something you must do in order to
receive results. This letter's complaints would be somewhat
legitimate if the OP would have tried to be a bit more eloquent.

Also, spell out all the words! "Ass manager" just looks silly even
though we understand what it means.

The main problem I have with your letter, Margie, is that you're
coming across as someone who absolutely does deserve the treatment you
mention here.

I'm pretty sure that's not how you're intending to come across, but
there you go. Since you're introducing yourself to the corporate
offices by being rude about their colleague and you describe yourself
being rude in the store, they are probably going to read this and
wonder whether, in the rudeness duel you've got going, you fired the
first shot -- and perhaps the next few too. If, in fact, she actually
is rude to you: she doesn't sound rude to me in the cart incident, so
I am wondering about receipts and credit cards and so on in the
exchange incident. It is not "abuse" to expect customers to behave
like grownups while they're in your store.

If they send you an apology or anything remotely like that and they
haven't had other similar reports from more reliable sources about the
assistant manager, then I'm awfully glad I don't work for them.

Return carts to their proper place or face the consequences:
potentially higher prices as they expend more employee time to deal
with misplaced carts.

Lazy.

You know.. this reminds me of something. The other day I went to the
grocery store. I went through the self serve line. There was a guy in
the self serve lane next to me, who was getting ready to leave and
just LEFT his cart RIGHT in the lane. I shook my head and said "jerk".
HOW HARD IS IT TO MOVE YOUR DAMN CART OUT OF THE WAY????? Please tell
me this Ms. Margie??? Hmm??? Whats you selfish excuse??

The cart thing really butters my biscuits. I cannot believe how lazy
people have gotten about putting their carts away. I always park as
close as I can to a cart return if I don't feel like walking that day.
I put the cart in the return each time. By the way, I will be the
lady who asks you if you plan on paying for my paint job when your
cart dings my car in the parking lot. It is just common courtesy. If
you use it, put it back. I am not surprised that you are treaeted the
way you are by people if you have the attitude that you portrayed in
this letter. I wonder if the assistant manager would like a written
apology for being referred to as an ass. manager?

It is rude to leave your cart by the register and not return it to the
cart area. YOU my friend were rude to the rest of the customers. I
think you have a serious case of the pot calling the kettle black.
Did you ever hear of the Golden Rule? Try it out sometime.

Oh man. I thought this was about me and I was going to be proud of my
mention in the top 25. Crap. I guess I'm just not working hard
enough at not working hard enough.

guys, i think she means assistant (when she puts ass. manager.


lol but still, you should have said, oh yea, no problem... it is
commen courtsey to push the cart where it belongs. gosh...

I think you are making a big deal over nothing. I would hardly call
this "abuse".

About the cart issue... Its COMMON COURTESY to return the cart to its
place as a customer. No, you don't work there, but it is still COMMON
COURTESY to return it to its rightful place when you are finished,
plus, it should only take about 20 seconds out of your precious time.
I take the "demanding tone" with a grain of salt.

And, as stated below, i agree that the repeated use of "Ass manager"
is inappropriate and an immature way to underhandedly insult someone.

And, I think you view a written apology as a humiliation tactic for
the "abuser"

I don't see why customers can't push cards to where they go. Yea, you
don't work for the company, but is it so hard? If you get such bad
treatment every time you go, choose another store to go to. Prompt
response.. from a dollar store... OK..... Did you have your receipt?
If you didn't, how does she know you DIDN'T steal the item? I'm not
saying you did.. but you have no way of knowing.

I agree with Tracy. What are you going to do with a written apology?
Shove it in her face every time you go there?

If this employee is as rude as you claim she is, then simple feedback
to the store would be sufficient. How about talking to the manager,
the one who isn't an "ass" one?

I know I've asked this before, but since it's become a bit of a joke
between me and some of my friends around here about the 'written
apology' thing, I wanted to ask again:

What, exactly, to people hope to gain out of a written apology? What
would you do with it?

To me, this is only slightly less annoying than the people who want
compensation for their time spent on dealing with an issue.

I just dont get it.

Dear Margie H.

We're sorry.

Sincerely,
Family Dollar

You know, you had a valid complaint and you ruined it by calling her
an industrial strength witch and ass manager. Makes me think you had
an attitude also.

If you have continually experienced poor customer service from this
same person, why do you keep shopping there? What is it about this
one incident that finally pushed you over the edge? You mentioned it
was the assistant manager you have issues with - why not ask to speak
to her supervisor, the overall store manager, to get this resolved?

By the way, the use of "ass manager" is a childish way to convey your
displeasure with this woman, and a cheap shot/swear, when everyone
knows "ASST" is the correct abbreviation. The fact that you would
write that way, not once, but twice in this letter, suggests to me
your attitude towards her was less than top notch as well.

Part of me wonders if your attitude didn't play a small part in the
way you were treated.