Far From Satisfactory Experience at Ruby Tuesday

Hello Barbara,

I just return from having lunch at A Ruby Tuesdays located in Davie,
FL near I-595 and the service was just as you discribe. It left a lot
to be desired. First, the food took almost 40 minute to arrive and we
were on our lunch hour. Second I the sandwiches I ordered were not
hot so the cheese did not even melt and the waiter claimed that they
bring the food out as it is ordered. Third, my 10 years old child
order a well done hamburger and that came back medium rear. The
waiter just said he was sorry about it but what bugged me the most was
the fact the he made no attempt to fix the situation. I ended up
sending back my cold hamburger and ended up watch the others at my
table eat because I did not have enough time to order something else.
It just was not a very good experience and I hope that other reading
this post will take a hint and eat else where.

I have to agree with some, this is frivolous at best to expect a
"credit to my Amex card for the total amount." If the service was so
poor, and you were disappointed so much, a simple management
intervention on the spot would have been in order.

I do not understand the pretzel logic of people who constantly get on
here and complain how poor service at an establishment is and make
zero attempts at bringing the situation to management on duty and
allowing them a chance to correct the issues.

Instead they have their hand out and "demand" a refund days, weeks and
even months down the road. Go figure.

you had a bad experience. i'm sorry, although those things happen,
especially if the restaurant is very busy. when i was waitressing,
communication with the guest was my first line of defense. i feel the
waitress was wrong not to say sorry that the food was taking forever.
this is where the waitresses personality can make or break her. i
think she could have talked to you, even joked about the cook taking
forever. she could have offered you a free salad and she definitely
should have done a check back. it's so much easier to avoid a
disaster than try to bail oneself out of one. At the very least, she
should have brought the situation to the attention of her supervisor
and they should have done a discount, if not a comp.

It sounds like you did have a pretty bad experience. I used to be a
waitress at a Ruby Tuesday in MD. And, regardless of how anyone else
may feel, the waitress WAS wrong for not cummunicating the long wait
time to you. Waiters/Waitresses are trained to inform the customer of
what is going on and to act accordingly. At least that's how it is in
Largo. However, I also agree that you should have asked for a manager
beforehand. At least then, you could have said you tried to resolve
the complaint on-site. From my experience working @ Ruby Tuesday,
they will pretty much do whatever it takes to satisfy the customer. I
understand you tipping the waitress since the ticket times are beyond
her control. I think you did kind of get a raw deal, but I doubt you
will win this battle because you needed to have said something to
someone at the time. That is what they take into consideration when a
complaint is filed.

The reason why the tanglers (or, onion straws) were on your burger is
because you ordered the Smokehouse Burger, the only burger on the menu
which comes with tanglers on it. In the description of the burger, if
you had bothered to read it, it said it comes with tanglers on it.

Fries take exactly 3 minutes to cook in a deep fryer. Would you have
rather your burgers sat in the window and gotten dried out and
overcooked, or, would you rather at least have your burger to munch on
while you wait? And you said you waited 40 minutes? I believe that is
a lie, because any Ruby Tuesday manager would have come to your table
because the managers ALWAYS go to the tables with the long ticket
times. I have never, in a year and a half of waiting tables, seen a
ticket time longer than 30 minutes.

And if it was so bad, why didn't you ask to speak with a manager? And
why did you tip the waitress of she was "avoiding" your questions
about the food and you were unhappy with the service?

I hope Ruby Tuesday throws this letter out. You are ridiculous.

Is this trying to get a free dinner? If you don't talk to the
manager.. you don't have any proof of the sickness or anything. Like
Harley said... if it was bad.. you shoulnd't have ate it.

Again, if the service and/or food quality is that poor, you need to
speak with a manager at the time of the incident. Period.

The fact that you not only ate your food, but didn't complain to the
manager, and tipped the waitress for bad service to boot, really makes
me question the validity of this complaint.

Barbara N.,
Key to registering a complaint, at least in my book, is registering
that complaint at the time of the problem with the ranking member of
the management team. I fail to see where you did that.
Your hunger and desire to not wait any longer took priority over the
issue of late and cold.
Bad gas and diahrea ( yourself included ) could mean the food was
spicy, you were nauseated from driving among other reasons.
Please stop back and let us know what kind of response
you get.
BillR.

I've taken my family to Ruby Tuesday's several times as it's in our
local mall & I love the salad bar. On the rare occasion that our
service is less than stellar, a manager has stopped by the table of
his own accord to apologize, offer a free dessert, give us a discount
card or something to that effect. They know when the kitchen is
backed up & service isn't up to their standard. On the one occasion
that I did have to request a manager, the situation was resolved in
the restaurant to my satisfaction. No need to send an email on PFB.


Really...was it that bad or did you all decide that it was when you
got back in the car & started on your way?

Did you speak to a manager? No, you ate the food, didn't say a word,
left and now choose to complain. I find Ruby Tuesday's to be very
accommodating when you speak to a manager.

You've had many positve experiences at this chain but one bad one and
you vow to never eat there again! Unreal! Since you'll never eat
there again, what incentive do they have to refund your money? None.

You ate the food! I don't think that any amount of hunger could make
me eat luke warm food. You should have asked for the manager or at
the very least let the waitress know that the food was not up to your
standards at the time. After everything was said and done you CHOSE
to leave a $6.00 tip even after the "far from satisfactory"
experience. And now, after the fact, Ruby Tuesdays is supposed to
believe that the whole experience was so tragic that they need to
refund your meals? I wouldn't send you anything personally because
you have no proof since you said nothing that night.

Here we go again.

1. One bad visit outweighs several/many positive experiences?

2. The time to get out of paying for the food (which you DID eat) is
when you're at the restaurant. No taking the chicken way out and
emailing company HQ later.

I also do not believe the claims of food poisoning at the end. It
just seems too convenient.

Why didn't you ask for the manager before you left, if you were so
concerned about the poor quality of your meal and service? Why tip
the waitress ANYTHING if you were that dissatisfied with her? I
realize the $6 is not a grand tip considering a $57+ bill, but it's
still not what I'd have given if I had service that poor.