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 Very Disappointed New Customer of Cingular
Posted Thu July 19, 2007 12:00 pm, by Michael G. written to Cingular Wireless (now ATT Mobility)
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I recently purchased an iPhone before relocating the Atlanta, GA. I obviously wanted to change my phone number to my new location. This has taken 7 days to finally occur. I understand this is a new process and a new phone but the customer service representatives clearly are not up to date on the new procedures and process.
I have gone through 4 sim cards, 6 phone numbers, hours on hold, and thousand of brain cells to make a simple relocation phone number change. I've had your representatives manually create phone numbers only to then have the next representative say that is incorrect. I was told that number would never work. Oh did I mention that I funded these numbers. Now, I have a phone with way too much money on it because I had to keep making full payments to activate phones that would never work. I was only able to get back 1 charge although it was ATT's fault for giving me bad information.
Each time I thought the process was over, a new dilemma would begin. Two days ago, I finally had a competent representative correct all of the errors of the previous representatives. Yes, I finally see the light. He lets me know to start the process all over again (another sim card) call in and get the number change.
Yesterday, I call back into customer service only to once again be put into the circle of stress. I finally had an Atlanta # but in the wrong area code. I am 30 miles north and needed a number for that area. So, I get transferred around from one person to the next and finally to an Apple representative. She informs me that she can change the number. Puts me on hold for a half hour (she checked in repeatedly). Then, she takes my number and states she'll call when the new number is active. Yup, she never calls.
I did notice that my phone activated around 6:30 pm. So, I give her the benefit of the doubt and call in today. The representative I spoke to today had no clue. I asked repeatedly just to be transferred to the iPhone people and she refused. She kept putting me on hold and talking to people herself. I told her that I have been dealing with for a week and had the exact procedure down. Please transfer, she would not. So I politely said thanks and hung up the phone.
I waited about an hour and called again. This time I spoke with *****. I explained things to her. She read the file and repeated what the person before said, but said that I needed to talk to iPhone people. I told her I tried but the person wouldnt transfer me. She agreed with me and transferred me to iphone. I finally spoke with ***** in the Apple ATT department. He changed my number.
I pray that this is not an indication of how my relationship with ATT/Cingular will be from here. As a new customer, I am very disappointed.
I have a goPhone account. I would like to be given a code to change to a regular account. My experience with the goPhone representatives has been horrible.
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