It's Not About the Money, Sony

Posted Fri July 20, 2007 12:00 pm, by Mark F. written to Sony Electronics, Inc.

Write a Letter to this Company

I purchased a kdf-e55a20 55 inch rear projection LCD television. After, at the most, 200 hours of use, the screen began having blue lines snaking across the entire viewing area. After talking to a service tech, I found out they were having issues with the Optical Block Assemblys on quite a few of their models and was informed that Sony knew of this problem. After talking to Sony on the phone several times, they refused to do anything about it because it was out of warranty, even though they knew they had issues with this problem.

Just because they haven't had enough complaints on my particular model for them to consider it an issue, they should do the right thing and fix my television which is now junk because it would cost me over half its value to fix. It's not about the money, its about doing the right thing. Stand behind your products.

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Re: It's Not About the Money, Sony by Will P. Posted Wed August 1, 2007 @ 8:55 PM I think I would disagree about this particular issue Mark. It seems as every letter I have read on here, claiming that a product should be repaired under warranty, even though it is not, suggests that their problem is the big problem the manufacturer has know about and still refuses to stand behind the product. Seriously. Read through the letters. Automobiles, electronics, etc... Products go bad. Just because they've run into the problem before doesn't mean its a common problem or that the product is made poorly. Reply Re: It's Not About the Money, Sony by Max Power Posted Mon July 23, 2007 @ 12:48 PM Good luck with that, Sony has a VERY bad attitude towards its customers. Sometime the most expensive products aren't the best. I've had my Sylvania plasma TV for about 2 years and watched it for an average of 2 hours/day (about 1460 hours of use) and I've never had a problem. It was the cheapest 42" TV I could find at the time and now they're even cheaper on Amazon. Reply Re: It's Not About the Money, Sony by Angelic Princess:) Posted Sat July 21, 2007 @ 10:44 AM how long out of warranty is it? Reply how long out of warranty is it? by Spit Shine Sat July 21, 2007 @ 5:11 PM gosh by Angelic Princess:) Sat July 21, 2007 @ 6:13 PM sooooooooorry for asking a question, damn by Spit Shine Mon July 23, 2007 @ 2:22 PM