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 It's Not About the Money, Sony
Posted Fri July 20, 2007 12:00 pm, by Mark F. written to Sony Electronics, Inc.
Write a Letter to this Company
I purchased a kdf-e55a20 55 inch rear projection LCD television. After, at the most, 200 hours of use, the screen began having blue lines snaking across the entire viewing area. After talking to a service tech, I found out they were having issues with the Optical Block Assemblys on quite a few of their models and was informed that Sony knew of this problem. After talking to Sony on the phone several times, they refused to do anything about it because it was out of warranty, even though they knew they had issues with this problem.
Just because they haven't had enough complaints on my particular model for them to consider it an issue, they should do the right thing and fix my television which is now junk because it would cost me over half its value to fix. It's not about the money, its about doing the right thing. Stand behind your products.
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by Will P. Posted Wed August 1, 2007 @ 8:55 PM
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I think I would disagree about this particular issue Mark.
It seems as every letter I have read on here, claiming that a product
should be repaired under warranty, even though it is not, suggests
that their problem is the big problem the manufacturer has know about
and still refuses to stand behind the product. Seriously. Read
through the letters. Automobiles, electronics, etc...
Products go bad. Just because they've run into the problem before
doesn't mean its a common problem or that the product is made poorly.
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by Max Power Posted Mon July 23, 2007 @ 12:48 PM
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Good luck with that, Sony has a VERY bad attitude towards its
customers. Sometime the most expensive products aren't the best. I've
had my Sylvania plasma TV for about 2 years and watched it for an
average of 2 hours/day (about 1460 hours of use) and I've never had a
problem. It was the cheapest 42" TV I could find at the time and now
they're even cheaper on Amazon.
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gosh
by Angelic Princess:) Sat July 21, 2007 @ 6:13 PM
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I am sorry that I embarrassed you or upset you over your question. I
was trying to get the point across that I believe the warranty may
have been invalid because the company knew they had a problem before
letting the TV's go out to the various retailers to sell.
Your question was valid, and I should have re-read and worded it
differently. Being in the retail business for over 25 years, I was
shocked that Sony would do this to a customer,and have a feeling that
the law might see this differently then Sony.
I also think the retailer who sold the TV should be putting some
pressure on Sony as well. The retailer has nothing to do with the
problem but must sell a of Sony products. This would make for good
customer relationship and PR. Word to mouth is a great advertising
tool.
Please accept my apology. Ron
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