Bump and Go

When a customer is rude enough to push their chair out far enough to
block an aisle, um....yeah...a server WILL give a little hip check to
let them know they are in the way. I am amazed at how many people feel
a need to sprawl out like they are home in front of the TV. I have
seen people stretch their legs straight out in an aisle, bags on the
floor, chairs pulled out sideways, etc.. I think we need more catholic
school nuns to whack them with a ruler & teach them how to sit
properly in public!

I am sorry but this is unreadable.

Wow. You had me all the way until you decided that an apology, $20 in
coupons and corporates information was not satisfactory to you. What
more did you want? A strip tease?

Laboratories? Where were you eating at.. Castle Frankenstein? If you
are going to try to impress with a fancy word for bathroom, get it
right.

Shoulda bumped you out into the street.

The manager said sorry, what else do you expect her to do? It's not
her fault that there are rude customers bumping into your chair. Next
time, blame the customers, not the manager. Also, I highly doubt she
was trying to insult you by giving you coupons.

Wait...

Someone was intentionally bumping your chair, and you sat there and
took it and blame the waitress for not...doing what?

Not confronting them? Bumping their chair in retaliation? Creating a
scene?

Seriously - if it was THAT big of a crisis, why not just say: "Listen
dude...knock it off!"

You got 20.00 in gift certs for someone pumping your chair 5 times. By
my estimation, that's 4.00 per bump. Dammed good money, I'd say.

And then to give then away in a snit? I hate to resort to a cliche',
but have you ever heard the saying "Cutting off your nose to spite
your face?"

Sorry, but your sense of reality and entitlement are way off-kilter.

A couple of servers bumped into your chair what - - five times (you
were actually counting?) and instead of asking to be seated elsewhere
or speaking to them directly about it, you asked for the manager? And
when you couldn't accept her apology you asked for corporate
information and because you didn't feel her response was "adequate",
you asked again and got said information plus the names of the two
servers and $20 in coupons - - and this still wasn't good enough for
you?

The big question is - - what would have satisfied you - - to witness
the two servers fired in the restaurant over the loud speaker?

You are a major trouble maker and it sounds like you are the one that
needs to be taught some manners. Respect is a two way street and
obviously doesn't come naturally for you.

Didn't anyone notice that in March she had a husband, and now in July
a fiancee . . .possible yes, but read her other letters to see what
she's like.

It's a good thing no one dropped a beaker of acid on you while you got
bumped!!

That does sound rude.

I have never eaten at a P.F.Chang's Bistro China Bistro, but it sounds
like a place that would have laboratories in it.

Come on now. I would hate to get bumped also, but I would say
something or ask to be moved. Period. You have a built in threshold
for customer service (which you boldly pointed out), but you need to
lower your threshold for pain. The second time, that should be it.
First time an accident, second time do something to change the
situation.

So, you waited to complain, and they gave you some coupons and the
corporate address. Not good enough for you - you give away the
coupons (!) and instead of writing a letter to the address they gave
you, you go public with this poorly written letter.

I really am sorry you had a bad time. However, it appears all you
want to be now is the "little trouble maker".

Did you want her to bump into the waitresses so that they knew how you
felt or what? She apologized for you being inconvienced and gave you
$20 worth of coupons along with two sources of contact information.
You went for a meal and recieved good service and the required
attention from the manager, along with a solution to the problem that
you had. I don't know what else you could expect.
While being bumped into might be annoying, imagine being the person at
corporate trying to make their way through this poorly laid out,
mistake filled letter. Also very annoying.

I've been in situations like this myself. I know some people feel
"sheepish" and are afraid to speak to waitstaff, I don't understand
why, but it just is. But for some reason, it's ok to elevate it to the
next level when the onus lies directly on the consumer. "Miss Smith
and Miss Jones, please be more careful when passing. We're trying to
enjoy our meal and we keep getting pumped into" Should be the first
line of defense. If they don't KNOW they're bothering you, are they
expected to read minds? And when a manager tries to "make things
right" it becomes a "conspiracy" of "Them against the Customer".

I'm sorry, You got compensated enough, if you didn't accept it, then
that's on you. I doubt anything they do would please you.

"What can I say, when we arrived we were seated immediately, basically
when you enter this restaurant, the hostess/host stand in directly in
the front, from the host stand we walk to the rear where the
laboratories were located and sat right near a small host stand."

So this is a research restaurant with scientists performing
experiments while you dine?

I would've politely asked the waitresses "Excuse me, but I'm getting
bumped around as I'm trying to eat here. COuld you walk around me?"
I'd imagine the waitresses would apologize and do just that if they
weren't total goofballs.

I think I would have asked to sit elsewhere, even if it meant moving
all your food somewhere else. I personally prefer a booth for this
reason. I absolutely cannot stand being continually bonked into or
having to anticipate it happening each time someone comes remotely
near me. You never know what hot food is going to land on your head
or lap.

I think the coupons were good, but you were frustrated so you gave
them away before taking the time to cool down. I'm sure the people
receiving them did enjoy them though so I hope they thanked you! lol

Let us know if they write back to you.

OK, I'm with the others, short of firing the waitress on the spot (are
you happy NOW?), what more do you want them to do?

It was an accident - an unfortunate thing. If the restaurant had been
packed and she bumped your seat would you still be complaining?

But to call her grasp of manners into question is just a bit over the
top. I'm pretty sure Emily Post has never addressed that particular
situation.

What makes you think if you had spoken directly to the two staff
members that would have made you "in the wrong?" Perhaps you would
have felt a little better about the whole situation if you had just
gotten if off your chest right then and there.

Last but not least, people who write letters like this have no
business making complaints like that.

I agree that being bumped all night is extremely annoying.

But I'm confused as to what more you want. You asked for the manager;
she apologized. You didn't feel that was adequate, so you asked for
corporate; she gave you an address. You still didn't like that
response, so you asked for another address; she gave you that, plus
the names of the two waitresses (to make it easier for you) and two
$10 coupons.

It sounds like the manager did everything to help you. Why in the
world do you find this insulting?

The manager apologized and gave you two $10 coupons. What more did
you want? A free meal?

Why not just ask the waitresses to please not bump you? And the
manager apologized. Isn't that sufficient? What did you want her to
do? Comp your meal?

Sorry that you where bumped all night....that is highly annoying, I
agree.

This letter would be much easier to read if divided into paragraphs.
And I am just going to say this and I am not trying to be mean, but if
you are going to use BIG words please make sure you know how to spell
them or it just makes you look dumb. The one that jumped out at me
immediately was laboratories....that should be lavatories, or how
about just use Restrooms?