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i also have some other advice for letter writers. i like to advise that shouting has no place in a business letter. i couldnt do that here because the letter writer wasnt really shouting. do you agree with that advice too?
I often advise no shouting. Unless there is a safety issue involved and threat of immediate bodily injury.
If you'd like to be better schooled in what's an appropriate comment and what's not, feel free to email me. I always enjoy helping out the clueless. The email is in my profile.