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not happy!!!!!!!!!!!!!!!!!!!!!!!

Posted Tue August 7, 2007 12:00 pm, by sharon b. written to Red Lobster

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I have never done this before so I am hoping this is right.I decided to take my family out to eat on August 1,2007 to our local Red Lobster.That was the biggest mistake ever. ***** waited on us or should I say should have waited on us!We ordered two plates for there and one to go.We never received the extra plate so my daughter and I could split our plate that we asked for 3 times.We instead ate off the small biscuit plates.Then my husband who had ordered trout asked for drawn butter to dip his fish in which never came!!!My breaking point is when after 15 min with no drink,I went up to the hostees station to ask for a refill so we could eat our food without choking.Just when I thought it couldn't get worse we asked for the check and to go meal .That turned out to be another 20 minutes !!!!! My family loves to go to Red Lobster but I can honestly say if the service is like this again we will change our favorite resturant to someone who appreciates someone who spends $57.18 on a wednesday night.

I would like a gift certificate for the amount of the meal ,because by no means did we get $57.18 worth of service,food,or enjoyment from this meal .


Reply



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by hijussme Posted Sun August 19, 2007 @ 10:17 PM

call the restraunt and ask for the 1-800 number....complain to
them...you will get gift cert's for the ammount you spent. former
manager here...so that's the deal. you should have asked for a
manager and delt with it in the store first..fully explained your
delima....he or she would have given you the certs. im a former
manager..I worked for 15 years..And If you loved red lobster for years
and let this ONE experience turn you off?? Well...you have Issues !
call the 1-800 number they give you..I promise you you will get a cert
to return.

Reply

not happy by hijussme Sun August 19, 2007 @ 10:29 PM
by Buddy Posted Sun August 19, 2007 @ 7:53 PM

I think you're exclamation mark key is stuck.

Reply

by Gino Posted Thu August 9, 2007 @ 10:08 PM

Sad Maybe? I don't know if it's just ME but does this seem like a bit
much for one family to endure? A decison to dine at Red Lobster turned
into "That was the biggest mistake ever." and goes into details no
reasonable person should ever endure. I see sense enough to speak up
to a hostess to ask for a refill, would it be that much more of a
stretch to ask for a manager?
But No.

Instead, we somehow manage to consume the food and get our takeout
order and we expect to get a full refund in the amount of Fifty Seven
Dollars and Eighteen Cents, you know, for the service,food, or
enjoyment they never got.

Sad Maybe?

Reply

by Prisoner of Askaban Posted Thu August 9, 2007 @ 12:30 AM

Does your family really love Red Lobster. Is it really your favourite
restaurant (or used to be in your letter). Are these facts true or
are you just buttering them up to get your gift certificate. If Red
Lobster was your favourite restaurant and this one small incident
changes your mind then hopefully they will say give you a "good-bye,
you will be missed letter." In the mail without the gift certificate.

Reply
by TwinkleToes Posted Wed August 8, 2007 @ 1:04 PM

While I have no opinion either way on the letter... I NEED to drink
while I eat. I need to. I have abnormally large tonsils that can
make it hard to swallow my food. I have to have something to drink on
hand. I don't think the commentators should concentrate on that...

That is all. :)

Reply


I think.. by Harleycat Wed August 8, 2007 @ 2:33 PM

I was just saying... by TwinkleToes Wed August 8, 2007 @ 3:46 PM


Me too, girl! :-) by Firebrat Tracy Wed August 8, 2007 @ 4:06 PM


!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! by Harleycat Wed August 8, 2007 @ 4:45 PM


ha! I lol'd! by RedheadWGlasses Wed August 8, 2007 @ 5:25 PM
by Angelic Princess:) Posted Wed August 8, 2007 @ 11:49 AM

Sharon.. you don't eat food like your swallowing it like a pill. Drama
queen.

Reply


LOL... by Max Power Wed August 8, 2007 @ 1:04 PM


by Andrew Lenahan Posted Wed August 8, 2007 @ 10:36 AM

Is plate-sharing even allowed at Red Lobster? Most restaurants either
expressly forbid it (sometimes even with a sign or a line in the menu
that says so) or strongly frown upon it. If you announced your
intentions to share a plate, that could be why you got
less-than-stellar service the rest of the night.

Reply


I think it depends... by Peanut's Mom Wed August 8, 2007 @ 11:26 AM


I share all the time with my kids. by Casmly Wed August 8, 2007 @ 3:04 PM


I'm with you. by Peanut's Mom Wed August 8, 2007 @ 4:52 PM

I don't eat at Red Lobster so I can't speak for them... by TwinkleToes Wed August 8, 2007 @ 4:37 PM


I don't think it's a problem.. by Harleycat Wed August 8, 2007 @ 4:56 PM


Why wouldn't it be? by - Leanne- Thu August 9, 2007 @ 12:55 PM


*Specifically Red Lobster by - Leanne- Thu August 9, 2007 @ 12:57 PM


A little different.. by Harleycat Thu August 9, 2007 @ 1:20 PM


I guess I have never by - Leanne- Thu August 9, 2007 @ 1:27 PM

forbidden sharing by Melissa O Sat August 11, 2007 @ 2:52 AM

by Quasi_Mondo Posted Wed August 8, 2007 @ 10:05 AM

The only point I want to make is that you do NOT deserve a full
refund.
The food itself never seemed to be an issue so you obviously enjoyed
what you could (hee, hee) choke down (yeesh).

Reply

by SouthernBreeze Posted Wed August 8, 2007 @ 9:22 AM

On one hand, you seem to have a right to disappointed with the
service. However, there are better ways to handle it.

First, talk to the manager if at all possible. It's best to handle
things at the local level. Many managers will be apologetic and will
try to fix the problem if they can.

Next, there is so much anger in this letter. It's fine to be mad, but
when you write a letter to a company it's best to do so in a
quasi-professional manner. People will listen and respond better if
you approach them in a calm manner.

Reply

by Will P. Posted Wed August 8, 2007 @ 8:17 AM

I agree that the best time to handle this issue would have been at the
restaurant. I would have also suggested writing the letter a little
more professionally.

I agree that it sounds like you did receive poor service, however, and
they should welcome your feedback.

Reply

by - Leanne- Posted Wed August 8, 2007 @ 7:49 AM

It appears they cooked the to-go meal fresh as you were getting ready
to leave, or maybe they forgot about it.

You shouldn't have had to get your own drink. That happens here at
our PizzaHut, for some reason they plop the food down and you don't
see them again. We know this when we go so we are used to going to the
counter to ask. Although there is the occasional waitress that is on
top of things. But I would think Red Lobster wouldn't.

The one thing about this letter though, is that it is written in anger
which takes some validity away from your complaint. You may want to
write it again with less exclamation points.

Reply

by Firebrat Tracy Posted Wed August 8, 2007 @ 7:12 AM

Im sorry but I think you have larger issues if you can't eat without
water without choking.

Oh wait, I get it. That was for dramatic effect. Along with all of
the !!! marks.

God, but I do love me some drama in the morning.

Very clever. And effective.

Not.

Reply


I like waffles in the morning. n/t by (i still come around so don't get too uppity) vc Wed August 8, 2007 @ 7:14 AM


How bout waffles served by a drama queen? by Firebrat Tracy Wed August 8, 2007 @ 4:07 PM


Only if the waffles are from Chili's by LadyMac Wed August 8, 2007 @ 5:29 PM


Oh baby by (i still come around so don't get too uppity) vc Wed August 8, 2007 @ 10:53 PM


by (i still come around so don't get too uppity) vc Posted Wed August 8, 2007 @ 6:59 AM

Then you must be Dopey.


Reply


-rimshot- n/t by Blackrack Wed August 8, 2007 @ 7:48 AM

actually by Prisoner of Askaban Thu August 9, 2007 @ 12:25 AM
by Alitax Posted Tue August 7, 2007 @ 1:15 PM

I can't help but wonder about your eating habits, if you will start
choking unless a drink is at hand.

Reply

by RedheadWGlasses Posted Tue August 7, 2007 @ 12:42 PM

"I have never done this before so I am hoping this is right."

It isn't. You should have spoken with a manager when you became
unhappy with repeatedly bad service.

Reply


by PaintedLady Posted Tue August 7, 2007 @ 11:58 AM

The other comments are dead on; the time to handle this is while
you're there in the business, not days later.
However, if you are going to write a complaint letter, make sure you
compose it as a business-like letter, and check your spelling and
punctuation. The business will be much more likely to respond and
take your complaint seriously.

Reply
by S. Brown Posted Tue August 7, 2007 @ 11:14 AM

The time to discuss service issues is while you are still at the
restaurant - - not 6 days later via a poorly written e-mail.

In the eyes of Red Lobster you ordered food, ate it and paid the bill
so the transaction is complete.

Reply

by Harleycat Posted Tue August 7, 2007 @ 10:19 AM

What did the manager say? You did ask for a manager, didn't you?

You also did not tell them where this restaurant is located so there
is no way for corporate to follow up.

P.S. Consider spaces after each sentence, it makes the letter easier
to read.

Reply

just curious by geekgirl00 Wed August 8, 2007 @ 1:56 AM


I'm confused.. by Harleycat Wed August 8, 2007 @ 8:28 AM

wrong reply button, my bad n/t by geekgirl00 Wed August 8, 2007 @ 5:53 PM




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