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 Terrible Customer Service, I felt totally ignored.
Posted Sat August 11, 2007 11:59 am, by Omar P. written to Cingular Wireless (now ATT Mobility)
Write a Letter to this Company | Rate this Company
One morning the past week I needed to go to my local corporate store (In Coral Springs, FL on University and Royal Palm) to exchange my 6126. As soon as the doors opened, I walked in. There were 2 other people in front of me. After they were taken care of, there were 3 reps available to help me. It took them almost 5 minutes just for them to help me, and none of them even acknowledge I was in the store. No, hello, we'll be right with you, nothing like that. After 5 minutes this man named Jason waved me over. Didn't even ask me how I was doing or "can i help you", etc. I told him I had an exchange and he just left to check if they had the phone in stock. Everything else went smoothly, but I felt extremely ignored throughout the whole process.
Well, so much for customer service. I felt like he owed ME the favor. In fact, if it weren't for customers, he would be out of a job. I would like someone to talk to him, or even the whole staff at that store needs some pointers on customer service. Something in return would be nice, because I am NEVER going back to that store again. They will never get my business.
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by S. Brown Posted Mon August 13, 2007 @ 12:44 PM
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I'm assuming, since you didn't state otherwise, you got your phone
exchanged. So your complaint is that you weren't properly greeted and
for that you want "something in return" - - that you felt "ignored"
and are complaining because the sales person didn't ask how you were
doing? I can't believe you fired up your computer to write this letter
(as well as the two to car dealerships that didn't cave into your
unreasonable demands).
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by |Ev1L| Posted Sat August 11, 2007 @ 8:22 PM
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Basically, you had a store experience that was bad and wanted to write
a letter to corporate. Ok.
What is the point of this post? That store will never get your
business again, but Cingular/At&T will.
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by aprilinva Posted Sat August 11, 2007 @ 5:32 PM
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I'm sure that was a terrible experience. That is one of my pet peeves
to walk into any type of store and to be made to feel like they are
doing me a favor by assisting me. If anything, this will hopefully
draw attention to the company that this store needs a customer service
touch up. Not sure what you mean about the something in return would
be nice, I think you possibly deserve an apology. Otherwise, your
issue was resolved.
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