Employees clean ice cream machines & Will Not sell shakes after 9pm

The best part about this complaint is that if you get your way, those
lazy employees will be told by management they have to stick around
another hour a night because they have to keep the the ice cream
machine open until 10:00, (and ofcourse the company will tell them
they will have to stay longer to clean it but not get paid for the
time they have to stick around to clean it) and they will make sure
that after 9:00pm the ice cream will be very special.

This letter is extremely condescending and petty.

Calling the employees "FREAKING LAZY" is really unprofessional and has
no place on a letter that gets sent to a corporation. If you want your
complaint to be taken seriously next time leave out the snide and
petty comments, as well as the ALL CAPS.

No kidding! You are lucky to be eating at a place that really does
clean and sanitize the shake machine. Did you know that the process
of doing that takes over an hour? By cleaning the machine they are
ensuring your health! And if you are doctors why are you eating at a
burger joint, at night, before bed? And why does my doctor tell me
not to do that? Are you saying that these practices are good for our
health?

The restaurant should have a sign posted that states the "cut off"
time for serving shakes---but it should STILL stick to the cleaning
schedule!! I can't tell you the times that I have gotten food
poisoning from restaurants who DO NOT enforce regular (read--daily!)
cleaning of their frozen yogurt, milkshake, or soft-serve machines!!
(I have to think twice about even ordering dairy foods that are made
in machines.) Be happy they clean them--hopefully, they truly ARE
cleaning them.

Meaning you are well-educated, yes? Then why does your writing style
and grammar suck so horribly?

Your a doctor and eating this junk food that often? YUCK....Plus
health dept. standards...worked at Wendy's when I was a teen and
cleaning those machines are not as simple as you would think.

Be glad they clean it.

While I think your attitude could be better, you do have a real
complaint. The fact that you and your husband are "Doctors", is not
important. Regular joes are busy also. I am not impressed and it
doesn't make me feel your pain.
However, if the machine is broken for this long, it needs to be
replaced. If it has been cleaned and the employees don't want to use
it again, a notice should be posted. A customer should be able to
order anything on the menu up to closing time. If this is not the
case, an exception should be noted, ie, shakes will not be served
after 9pm. Or the order must be placed 30 minutes prior to closing
time, etc.
I know employees are tired and anxious to go home and the restaurant
should pay them for the extra time to clean after closing or make
adjustments as noted above.
But you know, life as we know it will not end because of a milkshake!

Here's a thought....you get a crappy fast food job and tell me in a
week if you care about the milkshake anymore! I worked at McDonalds
for 4 years while in college and if you didn't clean the machines
early, you could expect to be there VERY late (I had a few times when
I was there when the morning shift came in). Here's another thought,
get a blender, some ice cream, milk, and make your own shakes! Seems
to me you're the lazy one!

Buy your own Whataburger Ice Cream/Malt making machine. I'm sure they
sell them on infomercials during the wee small hours of the morning :)

From your spelling and grammar, as well as your predilection for
"pretty much everything" at Whataburger, I somehow doubt you are a
doctor.

We used to do this when I worked at Hardee's...of course, we would
always make the item and then have to clean the machine again. We
used to close early too...sometimes by about 15 or 20 minutes. Ooops.

Unless they have a sign up saying "all food guaranteed to always be
available" or somesuch, any eating establishment has the right to
decline to serve any item. Mayb the machine is broken, maybe it's
being cleaned, maybe they don't have all the ingredients, maybe
they're just understaffed and certain items take too long to make to
adequately serve all the customers. It really doesn't matter, they
have every right to do this... indeed, there might even be laws that
state the machines must be cleaned every certain time period.

Bottom line: getting a shake when you want it is not a constitutional
right. Make enough of a pest out of yourself and you'll probably find
yourself banned from the whole restaurant for good.

I know from experiancing both sides that from the customers
perspective its annoying, however i was a manager at mcdonalds and at
a certain time the machine goes into a 'clean and defrost' mode all on
its own so they cannot be sold and also when we were short staffed and
would not have time to run around making ice cream, mdflurrys and
shakes we would say that it was broken but its hard enough to do 30
cars in an hour when you have a full staff of 5 1 to take order 1 to
make bugers 1 to make fries and help buger maker 1 to pass you the
order and 1 to do prep. (late night full staff) never mind when 2
people have called in sick and you have 3 people this means you have 1
person to ake the order and do prep 1 person to make bugers put the
meat on the grill and in the deep fryer and 1 person to get all the
drinks, fries and put the orders together pass them out then stock up.
Theres usually a reason fo doing things and yes it sucks that you cant
get what you want but if you want the truth just tell them that you
have gone in durring the day and got a shake and it seems that every
night you come in it seems to be broken why is that? if the worker
wont tell you the truth ask for the manager and just tell the mamager
that its bad practice to lie to the customers and if they have cleaned
it early tell them you are going to be talking to their head office
about whats going on im sure it will stop!

...and I would never, ever refuse a customer just because it was late
in the evening. If you're open, you serve them. Period. Yeah, it
sucks, but you chose to work there. That is your job.

I feel like an old fart for saying this, but people are severely
lacking in work ethic.

Remind me to avoid your doctors office, because I'd hate the advice
you'd give. Are you seriously complaining that they clean the ice
cream machines? If it really is an issue, go somewhere else! MOST
burger places, are open late, and serve shakes! Being a police
officer (no point in mentioning my job, but your a doctor and did it
so i feel i should follow :)) I eat out quite a lot and am yet to
find a burger joint that does not serve shakes! Are you also one of
those people that get to the airport 30 mins. before your flight
leaves, and expect prompt service? You are setting a poor example for
the kids!!

I am absolutely mortified that an establishment would actually clean
its machine! Where do I file my complaint?

Okay stop saying that as a doctor they shouldn't be eating so much
fast food. You don't need to be a doctor to know how bad fast food is
for you. Also how many Doctors do you know smoke? I know tons of
doctors who smoke. There is so much health information out there we
all should know better.

Oh yeah?

Well I dare you to climb ol' man Thompson's fence and French kiss his
garden gnome.

You call them......... lazy when you can't even take the time........
to write a .........decent letter?

From the way it's ......written I'd say you .........graduated from
Sesame.... Street ........Medical School.

I think the complain is valid but this letter is so poorly written I'm
shocked.

Certainly, you could have bypassed english class on your way to an MD
credential but it just seems a bit odd that a well-educated person
could use such poor spelling!

And mentioning your career really isn't appropriate anyway!

if you and your husband are really Drs., SHAME on you for eating that
much fast food. Regardless of your shift, surely you can find
something more healthful to eat than Whataburger. You need to watch
the documentary "Supersize Me."

Second, I worked at Friendly's in college. If I had a dime for how
many times the Fribble machine broke, I'd be a millionaire. One
person cleaned it wrong, lost a part, reassembled it wrong, and the
thing was down for WEEKS. So no, I don't believe that it is
necessarily true that the staff is just lazy and lying to you - but,
how incredibly presumptious and self-important of you to think that
they just don't want to serve YOU, so they shut off the machine before
you get there.

Finally, as others have pointed out, your grammar, sentence structure
and phrasing just plainly suck. All I can think is writing a letter
like this, you MUST have been at the BOTTOM of your class in medical
school.

So glad you aren't MY doctor!

Employees clean ice cream machines? Outrageous! I don't have to read
another word of your letter. I'm already beyond angry. I'm writing a
letter to my Congressman RIGHT NOW!

Dear Congressman:

I don't like the things happening that I don't like. Make them stop or
you will lose my vote.

Sincerely,
Constituent Erik

Are you really a doctor. If so I wonder who gave you your degree with
such spelling and grammar. You really need to proofread your letter,
that is if you are not too LAZY to run a spell check and proofread.

Okay, please don't blast me for this...

I think her complaint is relatively valid. Yes, I understand the
machines need to be cleaned, as they should every night. But if
Whataburger is open until such and such time, then shouldn't all the
items be available until the time of closing? If not, then the company
and/or location needs to state something on the menu that says shakes
and malts are only available until a certain time.

But calling the employees "freaking lazy" isn't necessary. And if she
really is working until 11 p.m., how is she going to Whataburger at 8
or 9 p.m.? Hmmmmmm......

...it's not impossible for someone to have an advanced degree in the
sciences, and be utterly hopeless with English composition.

Seriously, who CARES if she's a doctor? It has absolutely nothing to
do with the issue (hell, she should've left it out--blatant appeal to
authority) She clearly hasn't worked in the food service industry and
doesn't have a clue about procedure, so would it be so freakin' hard
to just say "they have to clean the machines, TS for you".

Why stoop to being utterly nasty...bah.

Really, I'd just suggest that she ask the manager why this has been
the case for 8-9 months, instead of being sneaky ("they just don't
realize how [often] we go..."). If he's honestly using the "it's
broken" line, then he either needs to replace the faulty machine, or
quit lying about the reason...since it led to this ranting letter.

Try going to a casual dining place with a bar. They make shakes in the
blender, and can make almost any flavor you want. Most have take-out
cups.
Since the blender is almost as easy to clean as the rest of the
glassware, it won't be "broken" until last call.

Was grammar part of the curriculum at your medical school?

My brother is a physician ~ and he won't even put butter on his toast
because of the fat content. I am having a hard time envisioning two
doctors scarfing down fast food and shakes as often as you claim.

Physician heal thyself... I gotta wonder what your cholesterol levels
are.

At any rate, evening is probably the slowest time and that makes it
the best time to clean the machines. It's already been mentioned that
health codes mandate that the machine be cleaned every 24 hours. And
it sounds like you know this is their routine. Perhaps you could get
something else sweet to drink (tea? soda? chocolate milk?) in the
evenings to satisfy your sweet tooth.

I had herd that education in that neck of the woods weren't the same
as erywhere else, but I didn't beleive them. Your letter proves the
point. Pass another basket of chicken... Anybody have a bacteria
shake? I need something sweet!

As a "doctor" I would think that you'd be happy that they clean these
machines daily. Not only is it the law, but it's just cleaner and
healthier - as healthy as a fast food milkshake can be anyway.

All ranting in your letter aside...

My father is a doctor. So is his husband. We eat at fast food joints
probably about once a month. Because they're doctors, they know how
unhealthy that stuff is, therefore it's a rare treat. In fact, many
people with more than ten brain cells can come to that conclusion.

You really need to get a grip, lady.

If you are indeed a "doctor" please tell me where you practice so I
never become ill or injured in the area!
I am a Nurse and if a Doctor talked the way you write he/she would be
brought before the Hospital Board for immediate drug testing! OK! OK!
I'll be nice.....I doubt very much so that you are a physician and I
also think this letter is silly. With all the things that there are to
complain about you choose milkshakes, WOW! Here is a tip take some of
that "Doctor" money and eat a better/healthier establishment. Live it
up go to Chick Fila!!! And if you really want to splurge California
Pizza Kitchen,they have awesome salads!!!
(Also I agree with the poster who said "Just because you wear scrubs
to clean the toilets doesn't make you a Doctor" Now that's funny!!

I have been to that exact Whataburger and while it IS right next to a
hospital, I sincerely and completely doubt that the OP is a physician.


Here's the deal, Sherpy; the fact that they make you wear scrubs to
clean the bathrooms does not make you a doctor.

Not really, I always wanted to say that and this was the perfect
excuse.

I find it highly unlikely that any doctor worthy of her title would
use this style of writing, not to mention use the words "the WORKERS
ARE TOO FREAKING LAZY " and seriously expect anyone to reply.

Are you practicing? Or is this really your letter?

This is the funniest dammed thing I've read in weeks. Made funnier by
the fact that you are, apparently, serious.

Thanks for the laugh.

I'm sorry but this letter is full of grammatical/spelling errors. You
being a professional should know that a poorly written letter like
this will not get anyone's attention at corporate.

I have a friend who manages a 24 hour McDonald's. He told me that the
shake machine has to be cleaned every night. It's for health and
safety reasons. Any shake residue left on the machine can and will
cause harmful bacteria that will make you sick. You being a "doctor"
should know that. It also has to be cleaned because the contents
inside the machine will freeze and they will have to take the whole
machine apart to defrost it.

Also I would like to point out that eating fast food the way you
consume it is not good for you. Also being a "doctor" you should know
that. I can make a complete meal in under 20 minutes for me and my
kids with a bag of salad, a rotisserie chicken from the grocery store,
dried cranberries, walnuts, cherry tomatoes, cucumbers, and raspberry
vinaigrette dressing. A lot healthier and probably costs just as much
if not less.

This is a terrible letter. If you are a doctor, you need serious help
with your grammar & spelling. For that matter, if you are an adult,
you still need serious help with your grammar & spelling!

And to those readers who are from Arkansas, I'll apologize for the OP.
She makes it sound like her poor friends from AR don't get out much
if they choose to eat breakfast, lunch & dinner at Whataburger during
their entire trip to Shreveport!

Proof read your letter before hitting Submit. It can save a world of
embarrassment.

Two doctors relying on fast food? Oy vey. Stop whining. If you're
eating crap and drinking shakes, I'm sure there are other providers in
the area.

Oh, and BULL! I don't believe for a minute that you and your spouse
are doctors. Lies make Baby Jesus cry!

I've worked fast food. By law, the shake machine has to be sanitized
every 24 hours. It takes a solid hour to empty, clean, and sanitize
the shake machine (not counting interruptions from customers). It's
done in the evening because that is the least popular time for selling
shakes. The store is choosing to inconvenience as few people as
possible by shutting the machine down when business is slower.

The employees can't refill it and get it going because then the
machine would be turned off when it's time to go home, thus requiring
them to drain all the shake mix out.

You owe the "lazy" employees an apology.

Grow the hell up already and find another place that's open later and
can give you a shake. Freakin' whiner.