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Problems at the gate

Posted Mon August 13, 2007 2:00 pm, by Nanci L. written to United Airlines

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I arrived at the gate, at Washington/Dulles in plenty of time to board my flight to Dayton. There was no United agent to check in with. The monitor said the flight was on time. 5 flights left from the same gate as my flight, not one announcement about my flight. The boarding time and departure time both passed by. The agents taking boarding passes for other flights had no time to talk to me, told me to check the monitor. Eventually, the flight was not even listed on the monitor. THey told me to go to Customer Service. While I was at Customer Service, they boarded my flight. When a nice JetBlue agent told me the United flight was boarding, I rushed down there, and they wouldn't let me on the flight! The flight boarded in 5 minutes. I never got on the flight, and lost the job I was supposed to do. I got replaced. I lost the airfare, and the job, to say nothing of the damage to my reputation, not showing up for a job. The United agents knew I was there, plus I had taken a connecting flight to get there.

Refund my airfare, plus the lost wages from the job. I can produce a contract and receipts.


Reply



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by Jugi Posted Sat August 18, 2007 @ 12:25 PM

I had a similar problem with a lack of a boarding announcement
recently. We were at the Philly airport, flying to Richmond, on
USAir. Both the Richmond flight and a Buffalo flight were leaving out
of the same gate. However, the Buffalo flight was slated to leave
earlier. We arrived in Philly from our connecting flight and arrived
at the gate early. NO announcements were made as to boarding, at
least not over the intercom. When people started moving through the
gate, I assumed it was the Buffalo flight, which was slated to leave
first. But it made me uneasy that they hadn't announced which flight
it was. I asked a fellow passenger, who told me that he thought it
was the Richmond flight boarding, but he wasn't sure either - everyone
was confused. So I got in line, and it was indeed my flight - I am
glad I asked!

I was wondering if they had not decided to switch planes or something,
as the flight was originally supposed to be on a little communter
plane, with just 2 rows of seats on each side, and it wound up being a
larger, 3-row per side plane. My boyfriend and I had originally
picked a window seat and an aisle seat, which had been next to each
other on the seating map - when we boarded, there was a seat between
us with a lady in it! (She gladly switched middle for aisle.)

I do think he airlines need to do a better job of announcing which
flights are boarding, especially when there are multiple flights per
gate.

Reply

As a Gate Agent myself by griffinpaul Thu August 23, 2007 @ 5:15 PM

by Adam Drelles Posted Wed August 15, 2007 @ 8:23 PM

You deserved to miss your flight, because YOU were not paying
attention. It is not another agents problem to deal w/ you if they
are busy. They dont have any information on your flight anyway. Take
responsibility for your actions, and hit the unemployment line!

Reply
by griffinpaul Posted Tue August 14, 2007 @ 9:55 PM

Not this time, I don't think so.

Your version of the events does not make any sense and I fail to
believe everything that has happened. I believe that you have
exaggerated the events that took place and it really is not fair to
the other readers of this forum to perception they may make of United
Airlines.

Reply

by S. Brown Posted Tue August 14, 2007 @ 6:51 PM

I'm sorry, but this doesn't sound like United's problem. How can you
just stand around waiting for your flight to be announced and let the
boarding time and departure time both pass by? And then to complain
that the agents taking boarding passes for another flight wouldn't
talk to you and you somehow made your way to Customer Service at which
time they boarded your flight just doesn't make any sense.

You are not owed a refund on your airfare or lost wages no matter that
you can produce a contract and receipts. You're missing the point.

Sorry to be snarky about this, but it sounds like you need to find
employment closer to home.

Reply

by Firebrat Tracy Posted Tue August 14, 2007 @ 11:12 AM

Oh please. There's no way all of this happened. If you lost your job
over a cancelled flight, then you likely had some prior issues to
begin with.

Freakin' drama queen.

Reply


I can see how she lost her job by RedheadWGlasses Tue August 14, 2007 @ 12:58 PM


I get screamed at about this type of thing on a weekly basis... by Firebrat Tracy Tue August 14, 2007 @ 10:58 PM


I agree with you! by RedheadWGlasses Wed August 15, 2007 @ 12:34 PM

by Harleycat Posted Tue August 14, 2007 @ 8:12 AM

You need to supply them with more information such as dates and times
as well as your flight number.

Despite what the troll below says, the DOT recommends that you try
writing directly to the airline first, including all the information
above, rather than through the DOT. If you go to the DOT website,
they give you some tips on how to write an effective letter to the
airlines.

Reply

disclosure by rkcbw0314 Tue August 14, 2007 @ 9:53 AM


And the preceding reply.. by Harleycat Tue August 14, 2007 @ 1:23 PM


Harley, I've said it before by Lia Tue August 14, 2007 @ 5:21 PM


I agree by trs Tue August 14, 2007 @ 5:23 PM

Re: Problems at the gate by rkcbw0314 Mon August 13, 2007 @ 10:59 PM


Wrong.. by Harleycat Tue August 14, 2007 @ 8:14 AM


Disclosure. by Evil Genius Erik Tue August 14, 2007 @ 3:47 PM


You owe me.. by Harleycat Tue August 14, 2007 @ 4:05 PM


Sure thing. by Evil Genius Erik Tue August 14, 2007 @ 4:27 PM


5-5673 by Harleycat Tue August 14, 2007 @ 6:19 PM

You're so funny Erik! by p d Sun August 19, 2007 @ 2:31 PM

by trs Posted Tue August 14, 2007 @ 5:21 PM

You are wrong. The DOT is not the agency the OP needs to discuss this
with, it is the airline. Once again you are sending someone down the
wrong road. Your advice is poor and I hope that nobody takes you
seriously.

The DOT is already overworked and they don't need idiots like you
making more for them.

To the OP do not listen to this person call the airline directly.
Because that is what the DOT is going to tell you to do.

Reply


Wow by LadyMac Tue August 14, 2007 @ 5:56 PM


GET YOUR FACTS STRAIGHT by Adam Drelles Tue August 14, 2007 @ 7:12 PM


His other hobby.. by Harleycat Wed August 15, 2007 @ 11:55 AM


Maybe the FCC can help. by donno Tue August 14, 2007 @ 11:47 PM


Or the FTC. by Harleycat Wed August 15, 2007 @ 8:13 AM




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