Problems at the gate

I know that not all airlines make announcements in a clear and timely
fashion. I know when I make my announcements, I do my best to ensure
the passengers can understand what I am saying.

About 5 minutes I make a general annoucement that includes:

-welcoming them to the flight
-details of how long the flight is
-weather conditions in the destination airport
-informing them that the need ID with their boarding pass
-carryon luggage restrictions
-meal annoucement information
-thank them for choosing the airline and its partners

When it is time to board I begin with Preboarding that includes:

-preboarding
-reminder to have your ID with your boarding pass

Then it is time to do First Class:

-First Class Boarding
-thank you for choosing the airline

Then it is time for Elite members/Exit row seated passengers:

-Elite/Exit Row seated passenger boarding
-stow big items underneath the seat infront of you

General Boarding starting at the rear:

-board by row number
-have a good flight

Final Boarding:

-final boarding call
-call out missing passengers by name
-informing missing passengers of gate number
-informing missing passengers that their seat and luggage is now
subject to removal


My colleagues laugh at all my annoucements. I guess I like to talk a
lot. But, at the end of the day, everyone in the boarding lounge
knows what is going on and that really is all that counts!

You deserved to miss your flight, because YOU were not paying
attention. It is not another agents problem to deal w/ you if they
are busy. They dont have any information on your flight anyway. Take
responsibility for your actions, and hit the unemployment line!

Not this time, I don't think so.

Your version of the events does not make any sense and I fail to
believe everything that has happened. I believe that you have
exaggerated the events that took place and it really is not fair to
the other readers of this forum to perception they may make of United
Airlines.

I'm sorry, but this doesn't sound like United's problem. How can you
just stand around waiting for your flight to be announced and let the
boarding time and departure time both pass by? And then to complain
that the agents taking boarding passes for another flight wouldn't
talk to you and you somehow made your way to Customer Service at which
time they boarded your flight just doesn't make any sense.

You are not owed a refund on your airfare or lost wages no matter that
you can produce a contract and receipts. You're missing the point.

Sorry to be snarky about this, but it sounds like you need to find
employment closer to home.

Oh please. There's no way all of this happened. If you lost your job
over a cancelled flight, then you likely had some prior issues to
begin with.

Freakin' drama queen.

You need to supply them with more information such as dates and times
as well as your flight number.

Despite what the troll below says, the DOT recommends that you try
writing directly to the airline first, including all the information
above, rather than through the DOT. If you go to the DOT website,
they give you some tips on how to write an effective letter to the
airlines.

Nanci--I am so sorry about what happened to you. United's operation
at Dulles is well known to be understaffed. It is typical United
behavior for their agents to not lift a finger to answer your question
and then claim everything was your fault.

I strongly suggest you complain about this horrific service to the
Department of Transportation Consumer Division. They need to know
that United's customer service problems are causing such bad problems
for passengers. You can email your complaint to airconsumer@dot.gov

Good luck!