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A Letter from an Unhappy Customer
Posted Tue August 14, 2007 12:00 pm, by Jimmy C. written to Applebee's International, Inc.
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To Whom it may concern I was at the Applebees in Pikeville, Kentucky last Friday night (8-10-07). Me and my boyfriend both order drinks I ordered a main street rita. After the waitress brought it to our table I took a drink of it and I didn't taste like it had any alchole in it. So I take a few more drinks and still the same thing. I let everyone at the table taste it and all 4 of us didn't taste any. So I finish the drink only because I was thirsty and it tasted like Limeade and the waitress comes back to take our order and I tell her about it and she said im sorry for that. She asked me if I wanted another drink and I figure sure why not give them another chance they wont screw it up a second time. So this time I get a strawberries Dacarie and it was the same. So I said something again and I figured the drinks where not gonna be on my bill but sure enough they where I was just soo fed up by the end of the night I paid for my bill ($43 by the way) and just left very unhappy because I just didn't feel like dealing with it.
thanks
Jimmy
I would like to get something for my trouble. I have been going to applebees for over 10yrs now in different locations in the us and this one had to be the worst.
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by panele roze Posted Sun August 19, 2007 @ 12:56 AM
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sorry that the taste of alcohol in your mouth means so much to you that you decided to waste your time writing this letter.
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by Adam Drelles Posted Fri August 17, 2007 @ 11:34 AM
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You really are stupid. You did not like the drinks, yet drank them anyway? Secondly your spelling is horrible! Third, you left w/o talking to a manager, when you do that, you lose all power in the complaint! Next time, act like an adult, and deal w/ your problems accordingly.
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by Zoe M Posted Thu August 16, 2007 @ 1:23 PM
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In a good mixed drink you shouldn't be able to taste the alcohol. if you want to taste it just order a shot.
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by Angelic Princess:) Posted Wed August 15, 2007 @ 10:24 PM
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Just because you said something doesn't mean they were going to get taken off the bill. What is a dacarie? Are you sure your 21 or older? And alchole? I don't really think anything was "trouble".. you just expected her to take the drink costs off. Don't be so greedy.
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by Banrion Posted Wed August 15, 2007 @ 7:56 PM
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Part of the weak drink could be explained by the fact that Pike County,KY is considered a moist county. In other words, some cities have legalized the sale of alcohol, but the county is still mostly dry. In fact most of the state of KY is dry, so it would seem to me there is a genuine concern amongst the citizens of KY regarding the use of alcohol. There is also very likely a limit on the amount of alcohol in a single drink.
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As those before me have said, why didn't you try to speak with the manager at the time? It's always best to do that because sometimes problems can be handled there.
Now, I probably have a little more sympathy because being the Pike County girl that I am, I'm familiar with that Applebees and I know it has a bit of a bad reputation. I've never actually eaten there myself. However, if I did and I had a problem, I would still at least try to talk to the manager.
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and
by Angelic Princess:) Wed August 15, 2007 @ 10:21 PM
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You drank a cocktail you were unhappy with -- by finishing it, you're saying it was acceptable to you. Then you ordered another one. Did you finish that one as well?
You could have contested the drink charge of your second drink if you didn't finish it. But if you drank it down and expected it to be taken off your bill, you were mistaken.
For the record, Applebee's corporate policy is to pour very weak drinks, to avoid liability for the actions of drunken patrons. A standard long island iced tea should have 4-5 shots of liquor in and it should knock most people on their butts. An Applebee's LI iced tea has the equivalent of two shots of liquor (half-shots of four kinds of booze).
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by S. Brown Posted Tue August 14, 2007 @ 6:20 PM
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The time to "get something for your trouble" was before you paid the bill and left the restaurant. the fact you "didn't feel like dealing with it" at the time says that the issue just wasn't that important.
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She's 17. Don't blow her cover!
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martinis
by Zoe M Thu August 16, 2007 @ 1:20 PM
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