VERY POOR SERVICE

Hey, if you don't want that warranty anymore, I think you can still
cancel it and get all your money back.

Call the store and talk with the sales rep. They'll give you a phone
number to talk to the insurance company so you can cancel the
warranty. The store cannot do this, btw.

Best of luck.

Stop yelling, for crying out loud.

Reviewing you letter John, I may suggest a few things.

To begin with, you should write a letter on the internet just as you
would on a manual typewriter. I'm not sure what you intended with the
Caps-Lock key down, but it comes across very poorly.

The other thing I would suggest is writing with complete sentences.
Your lack of pronouns and other words is somewhat poor and makes the
letter even more difficult to read.

I would have suggested writing this letter as a suggestion and not a
complaint. Why? Although they were running late, you ultimately told
them not to come at all; then you continued your complaint that they
never did call back to see if you wanted to re-schedule.

Suggesting they fix their system to at least narrow the window for
service would have been much better.

PLEASE DO NOT WRITE IN ALL CAPS. You won't get any help "Yelling" at
everyone on here. I hate when people do that!

i had not intended to make any more replies, but there are two of you
that made me think and i am making one final apology to all of you and
if you cannot accept it, than that that is your problem

to Ldawnewdawn67, and to Katie Johnson.

thank you both. you have made me think about some of the remarks i
made and they were surely wrong. and about me lying..well, yes i did
lie. no, not about my health, all that is true. i was on oxycontin
for nearly 2 yrs and finally about 8 mos ago had to go on morphine
pump. this is no fun, but i did not think it was important in my
complaint to sears.

i typed the complaint as if it came from my wife. she is the one who
made the appointments, who had to stay home all day. i am not going
to make excuses for my rude comments to some of you. i do not sit
around and read these sites everday. wish i could.

i thought this site was legitimate and that it was for people who had
received bad service to vent that to them and to show others about,
but. boy, have i learned a thing or two. i will never use this site
again, because it just is not worth it.

yes, i did jump back on some of you. i thought i could hang in there
with the best of you, but oh boy was i wrong. there is no way i can
do that.

i agree wity one reply, that i should have just written the letter and
explained that it was not me but my wife, and now i understand, i
should, but what you do not want to understand, i am limited at how
long i can sit at this computer, and yes, i do get very lazy and try
to take the short lazy way out. this was wrong.

i did however now understand how so many people could be so offensive
because i chose to type in all caps. i never knew that was so wrong.
i am sorry for the headaches, but you do know that no one made you
read it.

again, i do apologize for being rude, as i usually do not like to try
to put people to shame and ridicule them. that is just not me, but,
that still does does not make it right, and i am sorry for all my
rude remarks, and sorry i did not take more time on my letter and type
it properly and sorry i did not understand that all caps is offensive.
i just got carried away.

again, i do not expect that a lot of you are going to believe me even
now. that is ok, there is nothing else i can do. i have done all that
i can. and no, i do not want anyone's sympathy. i really do think
some of you have really enjoyed trying to shame me, ridiculing me and
making me feel bad. well, you have succeded, but that is also ok. if
i could make someone who is lonely, feel good at my expense, than i am
glad i could help

this is the last you will hear from me. take care, and please not for
me, but consider the next person who comes along that may not know all
the rules and may do a dumb job of expressing him complaint as i did.

i have learned a lot from this. see..i did not even type it in caps.
do not want to cause anymore headaches.

no, you do not sound like mother teresa. i am glad you said what you
did. thanks you, and thank all of you who really did trry to help.
some of you did try to help, but i am afraid that i had become so
upset with some because of the way you jumped on that i just went off
without thinking.

whether or not anyone believes me, that is up to you. i have done all
that i can.

FOUR WORDS FOR YOU: Take off the caps!!!!!!!!!!!!

TYPING IN ALL CAPS IS A JOKE!!!!!!!!!!!

If you want ANYBODY to take this letter seriously, type in normal
letters.

"THIS IS NOT THE FIRST TIME EARS HAS GIVEN ME BAD SERVICE."

I am terribly sorry to hear about the service Ears has given you.

In your post below, you go for the sympathy vote, telling us that you
are totally disabled and can only pull yourself to the computer for a
few painful minutes each day, before retiring back to bed. Yet in
your letter to Sears you state the following:

"BUT SINCE THEY DID NOT GIVE ME A CHOICE I ACCEPTED IT. STAYED HOME
ALL DAY WAITING FOR THE TECH TO ARRIVE."

And also...

"I DO NOT WANT TO WASTE ANOTHER DAY AT HOME WAITING FOR THEM"

There enough people out there who truly are disabled and live the kind
of life that you describe - don't insult them by lying about it in
order to try and get sympathy or make us feel badly for chastizing you
for not following standard "Netiquette".

I was gonna say the same thing...

because the original poster isn't listening to advice that writing in
all cap's is a childish and inappropriate behavior on the internet.

This communication technique is better suited to tin cans and string.
That yelling will travel right down the string.

Internet 101.

You should have called me before you went to Sears; I could have saved
you the headache. In the future, I would also advise you to avoid Best
Buy as well. If you want great service, great deals and super customer
service, go to Lowe's.

I got married about 18 years ago and as a wedding present, my dad sent
me the money to buy a microwave. My new wife and I went to Sears,
picked out an "on-sale" microwave, went to pay for it and found out it
was on backorder. Sears told us it would be in stock within the week,
so we paid and waited. One week later, we get the " it will be another
week" pitch. To make a long story short, after about a month they
offered us a comparably priced, but less "featured" microwave in its
place. Told them we wanted a microwave just like the one they SOLD us.
Sears said NO, and I haven't been back since (18 years).

In my opinion, Sears will soon go the way of Monkey Wards! The only
thing keeping them in business is their Craftsman Tools.

Ummmmmm.....Some stores have that window of time. If you agreed to it,
you cant complain about it later.

Okay, the guy was late, but HE CALLED you how many times to let you
know that he WAS coming.

You told him later to "Forget It"

What a Whiney Baby, Grow Up!

I know the time span of 9 hours sucks but that is typically what
you'll get. Have you ever called a cable company to come to your
house? It's the same thing.

I agree that you are going to have to just make another appointment.
Perhaps when you call to re-schedule you could nicely remind them that
you already had an appointment set up but the technician did not show.
They may give you a more direct time or make you the first
appointment of the day to make up for the past missed call. Keyword
in there is *nicely*.

If you don't make another appointment you not only lose the free one
year maintenance check-up but you may also void your future warranty.
With my car warranty it is good for 100,000 miles but if I don't get
the 60,000 mile checkup then the next 40,000 miles may not be covered
since I didn't do the up-keep. Same with a warranty I got with a
necklace - it had to be taken in to be cleaned and checked every six
months. As long as I did the cleanings the necklace was covered if the
chain broke or the stone came loose. If I didn't do the cleanings
when they were required the warranty was void. You might want to read
the fine print of your warranty to be sure.

FYI - You're putting people off with all caps because it is considered
shouting and just plain rude to use, especially when typing a letter
to a company. Regardless of whether or not you like all caps better.

I realize you're annoyed with Sears, but if you don't reschedule the
appointment, you are only spiting yourself because you will be
forfeiting the yearly maintenance which is part of the service
contract you already paid for.

My advice would be to make another appointment and try asking for a
morning or afternoon time frame, so at least you won't have to wait
the entire day. If you're pleasant about it, they might accommodate
you.

And Sears will likely not read this letter either...

Smythe, talk about cutting off your nose to spite your face. Judging
by your responses, you don't seem to realize that Sears is going to do
exactly what you are telling other people to do, which is to IGNORE
THIS LETTER.

LOSE THE CAPS. SEE HOW ANNOYING IT IS TO READ?

Your yelling gave me a headache.