VERY POOR SERVICE

Hey, if you don't want that warranty anymore, I think you can still
cancel it and get all your money back.

Call the store and talk with the sales rep. They'll give you a phone
number to talk to the insurance company so you can cancel the
warranty. The store cannot do this, btw.

Best of luck.

Stop yelling, for crying out loud.

Reviewing you letter John, I may suggest a few things.

To begin with, you should write a letter on the internet just as you
would on a manual typewriter. I'm not sure what you intended with the
Caps-Lock key down, but it comes across very poorly.

The other thing I would suggest is writing with complete sentences.
Your lack of pronouns and other words is somewhat poor and makes the
letter even more difficult to read.

I would have suggested writing this letter as a suggestion and not a
complaint. Why? Although they were running late, you ultimately told
them not to come at all; then you continued your complaint that they
never did call back to see if you wanted to re-schedule.

Suggesting they fix their system to at least narrow the window for
service would have been much better.

PLEASE DO NOT WRITE IN ALL CAPS. You won't get any help "Yelling" at
everyone on here. I hate when people do that!

i said i would not reply, but your letter changed my mind. thank you
for your advice

i am not the brightest star on the tree, but am not stupid either, but
i can see how a person could think that after going back and looking
at my letter and comments.

i used to be better and used to be able to write a decent letter, but
since i have ben on narcotice, i am having a lot trouble focusing and
concetrating on anything. narcotics can really ruin a person's
brain.

besides having trouble keeping my concetration, also i have gotten
lazy and always in a hurry to get something sone, as i really cannot
sit for very long/

thanks for trying to understand, and i really do appreciate your
comments. i never should have done this in the first place. it is
not what i need to do.

thanks again.

My parents would not have a clue either about all caps and it's status
that equates to "Yelling" on the net. Overall, I think people could
have pointed that out once, in a nice way and left it at that.

Sears messed up as far as I can tell, and at the least, they owed you
a smaller winder for the reschedule. I have had this problem before
with Charter, except that Charter does not call when they are late.

I forgot who it was that said Sears wins in this case, because they
save money not coming out under the agreement. I agree. If you are
up for it, I would suggest getting the visit scheduled again. It's
part of what you paid for.

Good luck!

and in my opinion, there was nothing wrong with your letter. It was
the caps that brought it so much attention. Other than that, it was
just another one of countless complaint letters to Sears.

First time letter writers who do not familiarize themselves with the
site prior to writing a letter usually end up in the same position you
did.

As I previously said, you really should have your wife reschedule the
appointment so you don't forfeit the yearly maintenance. At least
give Sears another chance to make it right.

Also, Sears does not respond to these letters. That doesn't
necessarily mean they don't read them, but don't expect an answer.

FOUR WORDS FOR YOU: Take off the caps!!!!!!!!!!!!

TYPING IN ALL CAPS IS A JOKE!!!!!!!!!!!

If you want ANYBODY to take this letter seriously, type in normal
letters.

"THIS IS NOT THE FIRST TIME EARS HAS GIVEN ME BAD SERVICE."

I am terribly sorry to hear about the service Ears has given you.

In your post below, you go for the sympathy vote, telling us that you
are totally disabled and can only pull yourself to the computer for a
few painful minutes each day, before retiring back to bed. Yet in
your letter to Sears you state the following:

"BUT SINCE THEY DID NOT GIVE ME A CHOICE I ACCEPTED IT. STAYED HOME
ALL DAY WAITING FOR THE TECH TO ARRIVE."

And also...

"I DO NOT WANT TO WASTE ANOTHER DAY AT HOME WAITING FOR THEM"

There enough people out there who truly are disabled and live the kind
of life that you describe - don't insult them by lying about it in
order to try and get sympathy or make us feel badly for chastizing you
for not following standard "Netiquette".

I replied to..Fred Flintstone, and then to everone else, but was not
sure if everyone would see that or not, so I am pasting it here so
everyone can see it. Thanks for all your rude and shameful comments

am replying to this e-mail as this is the only person who took an
interest in my complaint rather than ridiculing and and being just
plain rude. thank yo very Fred Flintstone.

Now for all the rest of you. This is for you...I am 71 years old and
totally disabled and on portable morphine pump 24/7. You can onlu
imagine what the morphine is doing to my body. I can only sit at the
computer for a sheort time and then back to bed, but I really want to
reply to all you rude, incompetint people who apparantly have no
lives. You have nothing better to do than sit around all day and try
to ridicule and put down sime else. Ok, now you have had your fun/
To tell you the truth I did not know that all caps were so offensive
to people. I get e-mails in all caps, alllower case, some with no
punctuation at all, and it does not bother me at all. I am just glad
to get them. I would never make fun and ridicule someone like this. I
APOLOGISE to all you people who were so offended by all the caps. You
will note that I am not doing this in this reply.

Now that everyone has had their fun, I will close out and go back to
bed. I never should have replied back to you all in the first place,
as it was not right. You people apparantly have no life and have
nothing better to do to occupy your time so you just try to ridicule
other people. Now I know how this site works and the kind of people
use it, I will never use it again.

I am glad that I did give some of you something to do with your
selves
for a short time. You will not be hearing from me again however.
find someone else to put down and try to shame. I had no idea there
so many of you out there. Now I know.

Goodbye and good luck. Thanks again Fred. At least you were humane.


Reply

because the original poster isn't listening to advice that writing in
all cap's is a childish and inappropriate behavior on the internet.

This communication technique is better suited to tin cans and string.
That yelling will travel right down the string.

Internet 101.

You should have called me before you went to Sears; I could have saved
you the headache. In the future, I would also advise you to avoid Best
Buy as well. If you want great service, great deals and super customer
service, go to Lowe's.

I got married about 18 years ago and as a wedding present, my dad sent
me the money to buy a microwave. My new wife and I went to Sears,
picked out an "on-sale" microwave, went to pay for it and found out it
was on backorder. Sears told us it would be in stock within the week,
so we paid and waited. One week later, we get the " it will be another
week" pitch. To make a long story short, after about a month they
offered us a comparably priced, but less "featured" microwave in its
place. Told them we wanted a microwave just like the one they SOLD us.
Sears said NO, and I haven't been back since (18 years).

In my opinion, Sears will soon go the way of Monkey Wards! The only
thing keeping them in business is their Craftsman Tools.

Ummmmmm.....Some stores have that window of time. If you agreed to it,
you cant complain about it later.

Okay, the guy was late, but HE CALLED you how many times to let you
know that he WAS coming.

You told him later to "Forget It"

What a Whiney Baby, Grow Up!

I know the time span of 9 hours sucks but that is typically what
you'll get. Have you ever called a cable company to come to your
house? It's the same thing.

I agree that you are going to have to just make another appointment.
Perhaps when you call to re-schedule you could nicely remind them that
you already had an appointment set up but the technician did not show.
They may give you a more direct time or make you the first
appointment of the day to make up for the past missed call. Keyword
in there is *nicely*.

If you don't make another appointment you not only lose the free one
year maintenance check-up but you may also void your future warranty.
With my car warranty it is good for 100,000 miles but if I don't get
the 60,000 mile checkup then the next 40,000 miles may not be covered
since I didn't do the up-keep. Same with a warranty I got with a
necklace - it had to be taken in to be cleaned and checked every six
months. As long as I did the cleanings the necklace was covered if the
chain broke or the stone came loose. If I didn't do the cleanings
when they were required the warranty was void. You might want to read
the fine print of your warranty to be sure.

FYI - You're putting people off with all caps because it is considered
shouting and just plain rude to use, especially when typing a letter
to a company. Regardless of whether or not you like all caps better.

I realize you're annoyed with Sears, but if you don't reschedule the
appointment, you are only spiting yourself because you will be
forfeiting the yearly maintenance which is part of the service
contract you already paid for.

My advice would be to make another appointment and try asking for a
morning or afternoon time frame, so at least you won't have to wait
the entire day. If you're pleasant about it, they might accommodate
you.

And Sears will likely not read this letter either...

Smythe, talk about cutting off your nose to spite your face. Judging
by your responses, you don't seem to realize that Sears is going to do
exactly what you are telling other people to do, which is to IGNORE
THIS LETTER.

LOSE THE CAPS. SEE HOW ANNOYING IT IS TO READ?

Your yelling gave me a headache.