|
|
 Account #
Posted Sat August 25, 2007 12:00 pm, by karen n. written to Alltel Communications Wireless
Write a Letter to this Company | Rate this Company
We bought a Alltel broadband card for our computer from ***** in Alpine, Texas. We asked specifically if we would be able to put the account on hold when we left the country and we were told that we could. We left for Canada for several months, called Alltel to put the account on hold and were told that we couldn't do it. We called and left a message asking him to take care of the problem and never got a response. I've emailed Alltel twice and tried a third time but it wouldn't go through. I emailed ***** twice and haven't received a response. I tried calling him but have never been able to get through to him. I sent a letter to Alltel with a cc to ***** and have had no response. In the meantime we are getting billed for service we aren't (and can't) use, and we've received numerous voice mails from Alltel saying that our account is past due.
I'd like Alltel to credit our account and to stop leaving messages. I'd like Alltel or ***** to contact us regarding this issue.
 Reply
| Log In/Create an account | 13 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
by Rated Argh Posted Mon August 27, 2007 @ 7:04 PM
|
|
|
I have heard of companies suspending accounts on Cell phones, in this
case Im not sure, with it being a Computer Card not a cell phone
service per se. What they will do is extend your contract for the
amount of time that you want to suspend so that you are still serving
out your contracted amount. BUT this is on a case-by-case basis and
is by no means common. I really don't know about AllTel, this was just
a reply to a post below.
Reply
|
|
|
|
|
by S. Brown Posted Mon August 27, 2007 @ 3:50 PM
|
|
|
Does the contract you signed say that you can suspend service? If
not, then you're out of luck as a sales person's promise is one of the
most meaningless things in the world.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
by rkcbw0314 Posted Sat August 25, 2007 @ 11:25 PM
|
|
|
You were clearly defrauded. Alltel promised you that you could put
the account on hold and then failed to deliver. Since Alltel is not
responding to you, the next step is to file a complaint with the FCC.
You can this online here:
http://svartifoss2.fcc.gov/cib/fcc475.cfm
Reply
|
|
|
|
|
|
|
|
|
you are
by Angelic Princess:) Sun August 26, 2007 @ 6:15 PM
|
|
|
|
|
|
by Jeffrey Posted Mon August 27, 2007 @ 12:13 PM
|
|
|
...since you're such an expert. What is the FCC going to do about
this?
I'll tell you.
They'll get the complaint. At worst, they'll stick it in a file and
do nothing more on it. At best, they'll forward the letter to the
carrier. At which point, the carrier will either ignore it... or they
will send along a copy of their terms and conditions.
At which point, the FCC will see that, yes, the carrier is correct.
And it will be ended. Consumers get nothing.
How does this help anyone? Who wins? No one.
Reply
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
