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Posted Sat August 25, 2007 12:00 pm, by karen n. written to Alltel Communications Wireless
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We bought a Alltel broadband card for our computer from ***** in Alpine, Texas. We asked specifically if we would be able to put the account on hold when we left the country and we were told that we could. We left for Canada for several months, called Alltel to put the account on hold and were told that we couldn't do it. We called and left a message asking him to take care of the problem and never got a response. I've emailed Alltel twice and tried a third time but it wouldn't go through. I emailed ***** twice and haven't received a response. I tried calling him but have never been able to get through to him. I sent a letter to Alltel with a cc to ***** and have had no response. In the meantime we are getting billed for service we aren't (and can't) use, and we've received numerous voice mails from Alltel saying that our account is past due.
I'd like Alltel to credit our account and to stop leaving messages. I'd like Alltel or ***** to contact us regarding this issue.
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by Rated Argh Posted Mon August 27, 2007 @ 7:04 PM
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I have heard of companies suspending accounts on Cell phones, in this
case Im not sure, with it being a Computer Card not a cell phone
service per se. What they will do is extend your contract for the
amount of time that you want to suspend so that you are still serving
out your contracted amount. BUT this is on a case-by-case basis and
is by no means common. I really don't know about AllTel, this was just
a reply to a post below.
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by S. Brown Posted Mon August 27, 2007 @ 3:50 PM
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Does the contract you signed say that you can suspend service? If
not, then you're out of luck as a sales person's promise is one of the
most meaningless things in the world.
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you are
by Angelic Princess:) Sun August 26, 2007 @ 6:15 PM
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Tell me...
by Jeffrey Mon August 27, 2007 @ 12:13 PM
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by Rated Argh Posted Mon August 27, 2007 @ 7:01 PM
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What people need to know is that the people you see in the stores are
motivated by commision and will act independently of the code of
ethics if it means a sale or to get rid of a customer in fron of them.
I worked at a call center for Cingular one time and we all thought the
guys in the Stone and Mortar stores were slime, especially the ones
that were working in the independent stores(Non-Corprate Stores).
The FCC, much like the BBB, will only act on a LARGE number of
complaints, and may not even then. I guess the point im traveling
around to make is that DON'T TRUST SALESMEN!!!
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