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An Extremely Dissatisfied StubHub Customer

Posted Mon August 27, 2007 12:00 pm, by Shelley A. written to StubHub

I am requesting that this go to the top of the corporation. You have one extremely dissatisfied customer which will result in many. I purchased tix from your site on 08/08/2007. When I purchased my tix - next to them stated "front row". In my world, front row means front row. I purchased each ticket for $250. So for a total of $500 I was expecting to see Kathy Griffin in the front row. The day of the event, which is today I looked up the actual theatre online to view out of excitement. To my dismay, I came to find out that I was actually in the 2nd to last row in the entire theatre. I immediately called 1-800-stub hub in New Mexico. I spoke to multiple reps, all stating that was the front of that last section and they couldn't assist. I then spoke to the final person Floor Supervisor. He also stated the same. I asked for his boss and he said I don't have one. You have to write to customer service. Let me say that I am high in the corporate world and I have never been treated so ignorantly. With no idea of venue seating, when I see a ticket for sale and right next to it it reads, "front row" and pay $250 for a $39.50 seat, I expect to be in the front row. I am requesting a full refund of my monies and you can have your tickets back. Either this or get me in the front row by this evening which I highly doubt you can control at this time. I am extremely disappointed in my transaction nightmare, but most of all of how I was treated as a CUSTOMER.

I would hope that someone in this corporation recognizes this and has the ability to satisfy a customer needs, and I would also recommend that a Floor Supervisor would have authority levels to handle these on one off situations. I did not even make use of the tickets. I refused to drive over 2 hours to an event to sit in the back row. Customer service is critical to the success of any corporation and I would assume that I'd rather refund $500 than to have a dissatisfied customer especially when ticket services are mainly driven from good experiences and word of mouth. This cannot go un-noticed unless made right. I would appreciate a response immediately in reference to this request. Your prompt attention to this matter would be greatly appreciated. I can be contacted with info provided. In addition, original complaint filed with StubHub and Better Business Bureau on 08/18/2007 and I still have not been contacted in regards to this matter. Now here's a company that cares about their customer.

I would like a full refund of all monies spent in excess of $500.


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by Bob D. Posted Mon December 15, 2008 @ 11:30 AM

Shelley - I just got hosed by StubHub with a similar story. Buying
tickets to a bowl game, where there were 5,000 tickets available. They
are listed as 2 tickets in row M, but when I received them one is in
row L and the other in row M. Apparently, the seller's use of the
term "Piggyback" in the notes is supposed to signal to me that they
are not toegther - despite the fact that StubHub deos not define the
term anywhere on its web site and that they listed it as 2 tickets in
Row M.

Sometimes I wish I were a dishonest person, then I could sell my
tickets on Stub Hub and say anything I want, knowing there would be no

Same situation with the "Floor Supervisor" who is apparently a person
who has no authority to make things right.

by ColoradoJimH Posted Fri October 10, 2008 @ 3:14 PM

Stubhub sold me invalid tickets belonging, to James Manfredonia of
NYC, to the September 18th Yankees game. I have asked several times
for an answer: Did they or the owner of the tickets commit fraud? I
am still waiting for their reply, despite several requests for an
answer. Oh - they did send me a $200 credit. The cost of my trip
exceeded $4k. I do plan to submit a complaint to the NY Attorney
General's office. I hope this will work; I have my doubts. I see
StubHub (an EBAY Co) donated to the AG's political campaign fund. I am
open to joining a class action, if others want to do the same.


StubHub Update by ColoradoJimH Sat October 11, 2008 @ 1:15 PM
by clava Posted Thu October 11, 2007 @ 3:28 PM

Stub Hub Customer - did you ever receive any resolution on your
matter? Well Stub Hub did the same thing to me. I bought 4 tickets to
a Diamondback game and paid $25/ each. When I got the tickets they had
a face value of $7.50 and were clear across the park in the bleacher
seats from where I had been promised the tickets were. I have tried &
tried unsuccessfuly to get this resolved and was wondering if yours
was. I plan to sue in small claims. clavaday@myway.com


Re: An Extremely Dissatisfied StubHub Customer by Lisa,LSW Tue September 4, 2007 @ 9:52 AM

by RedheadWGlasses Posted Tue September 4, 2007 @ 1:03 PM

A web site rep even responded to her with a thoughtful, polite

The OP is absolutely in the wrong -- she used a website similar to
ebay and bought tickets from a third party. She wasn't careful about
what she bought, overpaid by 5 times the tickets' face value, and then
was so miffed at her own mistake she refused to go. Cutting off one's
nose to spite one's face generally indicates immaturity and a spoiled


by Jenn S. Posted Thu August 30, 2007 @ 10:43 PM

That's unfortunate you didn't use the tickets Shelley.

Based upon how StubHub has seemed to show their seating charts and
sold those tickets to you, it doesn't seem you have the option of
receiving any form of refund.


by petgiraffe Posted Thu August 30, 2007 @ 2:34 PM

Wow. I can't think of anyone I'd pay that much to see. I've never
spent more than face value for concert tickets in my life! I guess
that's because I plan ahead and buy them the day they go on sale!


by Rhet Canter Posted Thu August 30, 2007 @ 9:52 AM

I'm not sure if you're aware of this or not, but it appears that you
purchased second party tickets. I just bought some for a Broadway
play and you get what you pay for.......too much. I too attempted to
buy Kathy Griffin tickets for her performance in my city, but they
were sold out. Those tickets were 52.00 each. But I did find them on
the secondary market, through another company for 280.00 each. I
never realized that there was a secondary ticket market for shows. I
do now. It's my choice to purchase them and take them at "face value"
which it clearly states online when you purchase them. In the case of
Kathy Griffin, although she's hysterical and one of the funniest
comedians around, I don't think she's worth 250.00 each. I thought
52.00 was enough. So for you to forgo seeing the show because you
didn't like your seat. Your defiance just cost you 500.00. That's
pretty pathetic. Get over yourself. And lesson now well learned. I



by donno Posted Wed August 29, 2007 @ 8:57 PM

Which is one post below this. Just wanted to say I went to Stubhub,
and looked up some tickets. They were fixed price, and a map of the
venue came up with the sections labeled. The OP should have been able
to figure out what they were buying before laying down $250 a ticket.

I realize the OP's ticket may not have automatically brought up a
diagram of that venue. However, considering the CSR reply below and
what I saw, the OP should have been more wary before buying. As the
reply states, help is available to identify seats. On the StubHub
website there is also a help section prominently displayed (I didn't
go looking) that offers help in finding seat locations.

I think the OP's seat was in section C - that should have raised a


Section C by ST Wed August 29, 2007 @ 10:04 PM

Bad assumption on my part! Thanks for the clarification. by donno Thu August 30, 2007 @ 11:44 AM
by Melissa Seagren Posted Wed August 29, 2007 @ 7:12 PM

Dear Shelley,

I am sorry to hear about the difficulty that you are experiencing with
your recent order with StubHub. I actually work for StubHub in the
Executive Customer Care Department and your feedback on this blog was
brought to my attention. I understand that you were disappointed with
the location of your seats for the Kathy Griffin show and I hoped to
be able to address your concerns.

As you may know, StubHub itself is not a ticket seller and we hold no
inventory of tickets. All tickets purchased on StubHub are from a
third party. We do rely on our sellers to accurately represent their
ticket listings. In researching this matter I was able to see that
the tickets you purchased had been listed by the seller as Section: C
Front Row, Row: JJ. In reviewing the map of Ruth Eckerd Hall that is
located on StubHub, it is clear to see that Row JJ is the first row in
Section C. I believe this is what the seller meant when they listed
the comment "Front Row" within their ticket listing. I do apologize if
there was any confusion as to the location of the tickets, however
based on this information the seller did list his tickets correctly
and I'm very sorry for any inconvenience this may have caused you.

For future reference if help is needed in clarifying the seat
locations and the ticket listing details, I would like to encourage
you to call our Sales Team directly. When you call our sales team, we
can help you find the perfect tickets to meet your needs. We are
always happy to help, and you can reach us directly at 866-788-2482.

Melissa S.
Executive Customer Care Associate at www.StubHub.com


Nice by Peregrina Wed August 29, 2007 @ 10:43 PM

Very Good Response Melissa by Harleycat Thu August 30, 2007 @ 2:55 PM

This happened to me too! by Noelle Wed June 4, 2008 @ 10:50 AM

by Ahsha Posted Wed August 29, 2007 @ 6:43 PM

Wow, I cannot imagine paying $500 for such an event. Before giving
your credit card info, you should have made sure you knew the seat
assignment. This is a bitter lesson that should stay with you.
You said, "Let me say that I am high in the corporate world and I
have never been treated so ignorantly." Sad to say, but you were the
ignorant one. You did not do your research. Also, your bragging about
your position sounds self important and certainly will not help your
cause. I really do not think you will ever see a refund.
I agree with other posters. Contact your credit card company and
dispute the charge. I think will be your only recourse.

by TwinkleToes Posted Wed August 29, 2007 @ 11:17 AM

We use stub hub... I'm pretty sure I know exactly what happened...
When you list tickets you have to put the section number. It is then
the buyer's responsibility to look up the venue and find the section.
I would put money on it that the op saw "FRONT ROW" and didn't bother
to look for a section number.

As far as Stub Hub is concerned... they aren't responsible for
refunding your money. The seller is and I wouldn't count on it. This
is posted at the bottom of their first page... "You are buying
tickets from a third party; neither StubHub.com nor StubHub, Inc. is
the ticket seller. Ticket prices are set by the seller and may differ
from face value. ALL SALES AND BIDS ARE FINAL. No refunds, transaction
cancellations or exchanges will be issued for date/time changes or
partial performances. Cancelled events will be handled on a case by
case basis. All prices listed are in US dollars."


by MA Loper Posted Wed August 29, 2007 @ 9:49 AM

this is like eBay for event tickets?

While I think it stinks that you got swindled, I don't know how much
luck you are going to have getting them to cough up your money from

I hope that you paid with a credit card and not cash - you could try
disputing the charge with your CC co. on the basis of fraud (they
didn't deliver what they advertised to you).

You might also consider notifying the legal department in the city
this company lists themselves to be located in.

I know in Cleveland, there are stringent rules (rarely enforced, but
strongly worded) outlining how, when and where people can "resell"
event tickets. They may be violating the law by selling the tickets
at such an inflated markup online.

Bottom line, you learned a VERY expensive lesson and regardless of how
important you think you are, bad luck can happen to anyone.

Next time, use more common sense.


I kind of agree and disagree... by Mike Z. Wed August 29, 2007 @ 10:00 AM

Granted by MA Loper Wed August 29, 2007 @ 10:15 AM

You're right... by Mike Z. Wed August 29, 2007 @ 10:24 AM

by Andrew Lenahan Posted Wed August 29, 2007 @ 7:46 AM

Do I think you got ripped off? Absolutely.

But you paid insane amounts of money to see KATHY GRIFFIN of all
people (why not just stare at the feces-throwing howler monkeys at the
zoo for the same basic effect?).

Apparently the fact that the price was 7 times more than it should
have been never quite phased you.

Frankly, if you're that gullible I'd think getting scammed would be a
regular occurance for you, and I'm surprised you're bothering to even
complain anymore.


by Sunflower Sarah Posted Tue August 28, 2007 @ 11:13 PM

Damn you got ripped off, but the only person to blame is yourself.

by starla Posted Tue August 28, 2007 @ 9:42 PM

Why did you pay for the tickets when you found out the price? I'm
sorry, but $500 is way too much for any act, musical, comical,

Btw, I wouldn't pay 5 cents to see Kathy Griffin.


I totally agree about the pricing! (n/t) by Angelic Princess:) Fri September 7, 2007 @ 4:48 PM

by ColoradoCOP Posted Tue August 28, 2007 @ 8:10 PM

$500 for Kathy Griffin tickets? My wife went to see her here in
Denver, and the FRONT row tickets were 70 bucks at the most, and this
is from an expensive comedy club. Take it as a life lesson, do some
research next time, and move on.


by Harleycat Posted Tue August 28, 2007 @ 5:07 PM

You want a refund of all monies spent in excess of $500? From that
statement I would gather that you do not want a refund since you only
spent $500.

Stub Hub acts as a third party facilitator for event tickets. Someone
has them, you want them and Stub Hub puts you together. They have no
control over the price, it's set by the person selling the tickets.
You don't want to pay the price, you don't make the transaction,
similar to ebay and any other auction site.

The key with using an auction site is to research the top amount the
item is actually going for so you'll know if you're getting a good
deal. My husband needed a part for the used truck we bought. We went
online and found the cheapest price that you could get it new, which
was $81 plus shipping. Then he knew when he bid on one on E-Bay how
high he wanted to go and we got it for $48 plus shipping.

by S. Brown Posted Tue August 28, 2007 @ 3:38 PM

In view of the fact that you are "high in the corporate world", one
would think that you would be far to intelligent to pay $250 for a
$39.50 seat from an on-line reseller's website.

I just read their frequently asked questions and personally wouldn't
buy a $7.00 movie ticket from them much less drop $%500 for two
tickets to see Kathy Griffin or anyone else for that matter.

Bottom line? You didn't buy the tickets from StubHub - - you bought
them from a third party who was responsible for accurately describing
the location of the seats. If you want to get technical about it, you
beef is with the person who actually sold the tickets - - no StubHub.

Go ahead and file all the complaints you want - - heck - - why not
include the FCC, FTC, ATF and anyone else you can think of. Their
"guarantee" appears pretty iron clad so your chances of a refund are
slim at best.


by donno Posted Tue August 28, 2007 @ 2:08 PM

That is their own description. I would be suspicious of buying
scalped tickets in person. You bought over the internet.

The people at StubHub probably ordered lunch on you today.


Stubhub sold me invalid tickets by ColoradoJimH Sat October 11, 2008 @ 1:15 PM

by Mel2007 Posted Tue August 28, 2007 @ 1:57 PM

I have never heard of StubHub I always use Ticketwest or

I think red flags would of raised for me paying $250 bucks a seat!

We have seen Seinfeld and Lewis Black didnt have front row seats but
about in the middle and only payed around 40 bucks.

I just cant imagine paying that much.


by RedheadWGlasses Posted Tue August 28, 2007 @ 12:59 PM

You can just throw $500 away like that? If you worked for me, you'd
likely have been fired by now for making stupid decisions based on
ignorance and misplaced pride.

It also sounds like you don't know how to read a seating chart. How'd
you get so high up in the corporate world? You're a suckah for paying
ridiculous prices for $40 tickets.

While I find Kathy Griffin to be occasionally funny, she's certainly
not one of the funniest comedians around.

You won't get a single penny back from them, and you don't deserve to.


by rachelr Posted Tue August 28, 2007 @ 12:29 PM

I love Kathy Griffin! I happily paid my $50 for a ticket and got
better seats than you. That's what happens when you go through a
scalper. And by the way, who cares if you are high in the corporate


by Lia Posted Tue August 28, 2007 @ 11:53 AM

Honestly, if you were that desparate to see Kathy Griffin, just sit
down and watch her on Bravo. There is a reason she's not on the A List
of comedians.

$250 to listen to a woman make comedic tirades about her *ahem* and
other various body parts? No thanks.


A List.. by amberlah Tue August 28, 2007 @ 12:19 PM

Pardon? Oh please, you didn't say what I think you did... by Lia Tue August 28, 2007 @ 5:15 PM

No, dear.. by amberlah Tue August 28, 2007 @ 5:28 PM

"there is never any positive comments" by RedheadWGlasses Tue August 28, 2007 @ 7:06 PM

Okay... by Lia Tue August 28, 2007 @ 7:35 PM

Ugh.. by amberlah Tue August 28, 2007 @ 9:00 PM

I'm sorry, and you would be by MA Loper Wed August 29, 2007 @ 9:17 AM

Thank you, my thoughts exactly! n/t by Lia Wed August 29, 2007 @ 10:08 AM

Whether or not you like Kathy Griffin... by Becks Tue August 28, 2007 @ 1:33 PM

by Fred Flintstone Posted Tue August 28, 2007 @ 9:55 AM

Calm down! Just call the credit card company you used to pay for the
tickets and file a claim; they can help you get your money back if you
were truly defrauded. It takes time and you have to have proof, so get
your ducks in order and make the call. This isn't the end of the
world. And who is Kathy Griffin???


And who is Kathy Griffin??? by Bill R Tue August 28, 2007 @ 10:31 AM

Count me among the "weird" then. by BellaSera Tue August 28, 2007 @ 11:13 AM

"She panders to the weird IMHO and has a potty mouth." by Evil Genius Erik Tue August 28, 2007 @ 11:50 AM

by RowdyRetailer Posted Tue August 28, 2007 @ 9:34 AM

What kind of professional, corporate ladder, snotty, pantyhose too
tight, professional anot orders from Stub-Hub?????

What a brat.


Ditto nt by Amae Tue August 28, 2007 @ 10:52 AM
by Mike Z. Posted Tue August 28, 2007 @ 12:04 AM

I wouldnt even pay the $39.50 face value to see Kathy Griffin, but
thats not the point I want to make. StubHub is just a site where
scalpers can put their tickets up for sale for suckers to overpay for
them They are just like an Ebay. In fact, I believe Ebay owns
StubHub now. If dopes such as yourself didnt pay these highly
inflated prices for shows, then these scalpers would not be in
business. The internet has destroyed the entire ticket business. As
an avid concertgoer, I have been shut out of tickets numerous times
because scalpers all around the country can buy up tickets for local
shows. Joe Scalper from Timbuktu can now buy up a large amount of
tickets for a show in Chicago and resell them online at a much higher
price. In the past, the ticket scalping business was just local and
not a real problem, it has just become ridiculous now. People are
still arrested for scalping on the street, but some people can make a
living reselling tickets in front of their computer, and they will
never be regulated.

Getting back to my point, this is no ones fault but your own. Im
pretty sure all ads include the section, row, and seat number, you
couldve looked online at a seating chart before being duped into
paying way too much to see a comedian. Next time just buy a DVD. Im
sure StubHub is getting quite a laugh out of this whole situation, I
know I am.


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