Great Service from Old Navy's Call Center

Posted Tue September 25, 2007 12:00 pm, by Katie M. written to Old Navy

Write a Letter to this Company

I love Old Navy's clothes, so I asked for gift cards for my birthday. I tried to use one of them on oldnavy.com, and it kept saying that the 4 digit pin was invalid. I kept trying until it locked up the gift card. I called on Sunday and spoke to someone who validated the card and stated that I would need to call back on Monday to place the order. No big deal, I called back. When I called, I was on the phone for 45 minutes trying to place the order. The girl who I spoke with was having computer difficulties, which I understand, but I was also frustrated by the fact that I was still not able to order these clothes. I had to hang up with the girl at that point, because it was just taking too long.

I was very frustrated when I called on Monday at 4:15 and spoke to Jason in your Rockville call center. He has completely renewed my faith in Old Navy. I was calling from my cellphone and didn't have my order info in front of me. He was able to log into your website and place my order for me. Then he figured out the whole gift card problem, all without putting me on hold once! He truly took a negative customer and turned it into a positive one, so much so that I wanted to write a letter commending him for it. Jason is an example of that little extra going a long way to make a customer satisfied. Thank you Jason, you deserve a raise and a gold star!

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Re: Great Service from Old Navy's Call Center by MA Loper Posted Wed September 26, 2007 @ 10:07 PM This is SO COOL! I've been an ON fan for years (you can't beat their sale prices)and it's so nice to see that even if they have a glitch, they make up for it. Reply Re: Great Service from Old Navy's Call Center by ♥Venice♥ Posted Wed September 26, 2007 @ 7:44 PM I really believe the employees have the power to make or break a company, and Jason certainly is an asset. I hope he sees your letter, and thanks for sharing it! Reply Re: Great Service from Old Navy's Call Center by Sunflower Sarah Posted Tue September 25, 2007 @ 7:50 PM Thanks for the positive letter. It's nice to find a compliment within all the complaints. Reply Re: Great Service from Old Navy's Call Center by (Join Me for Compliment Week Sept. 23-29!) SiouxFan Posted Tue September 25, 2007 @ 5:19 PM Thanks for letting them know about your great service! I'm glad that someone was able to help you. I'm sure Jason will appreciate the letter as well, and he probably wouldn't argue with your suggestion of a raise either. ;) Reply Re: Great Service from Old Navy's Call Center by BellaSera Posted Tue September 25, 2007 @ 11:58 AM Isn't it wonderful when an employee can take a negative experience and turn it into a postive? I've had that happen before, and it makes all the difference in how I viewed the experience. Great letter. Reply